LINNAEUS

Responsibility

• if you are a current Linnaeus Associate, you will need to apply internally
• night Registered Veterinary Nurse
• join our fantastic team Nursing team in our multi-disciplinary practice based in Swindon. We are a progressive, close-knit, and supportive team
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• ward/ECC inpatient care Registered Veterinary Nurse
• anaesthesia Registered Veterinary Nurse
• multidisciplinary Registered Veterinary Nurse
• multi-Disciplinary Registered Veterinary Nurse
• internal Medicine Registered Veterinary Nurse
• twilight Wards/ECC inpatient care Registered Veterinary Nurse
• overview
• roles and Responsibilties
• your roles and responsibilities
• registered Veterinary Nurse
• diagnostic Imaging Registered Veterinary Nurse
• role and Responsibilities
• in patient Care Registered Veterinary Nurse
• we are a primary care practice for small animals located in North Cheam, London
• advert Template
• neurology Registered Veterinary Nurse
• lead Clinic Nurse
• dentistry Referral Registered Veterinary Nurse
• registered Veterinary Nurse Team Leader – Learning and Development
• registered Veterinary Nurse Team Leader – Oncology and Support Services
• we seek an excellent communicator that is highly organised and is comfortable working with autonomy in a small but busy practice
• west Midlands Veterinary Referrals is a small, friendly referral practice based in Burton on Trent
• salary up to £30,000 per annum, dependent on experience
• ensure the smooth, efficient running of the individual Clinic you are responsible for, including effective diary management and appropriate staffing levels
• this is the perfect position for a Nurse looking to progress in all aspects of theatre-based, specifically dental nursing
• village Vet Cambridge has a long established, excellent reputation for providing outstanding care for pets and clients alike
• this position is ideal for a Nurse with a keen interest in patient care, hospital wards and medicine
• the Wicstun Veterinary Group is expanding their nursing team
• we are looking for a motivated Registered Veterinary Nurse with a desire to grow and develop within our nursing team
• ensure PDRs and progress reviews for all staff are being completed in a timely manner
• our veterinary nurses are the foundation of the work that we do
• our nurses are respected and valued at mypetsvets, and very hands-on
• this can be a full-time position working 40 hours a week or a Part-Time position working from 12 hours a week
• we would love to hear from nurses who are keen to develop their skills and specialise in referral nursing
• the RVN should be proactive and able to demonstrate excellent organisational skills
• we can offer a transparent career framework for professional progression, alongside excellent pay and benefits
• working enthusiastically with your team you will help maintain a happy, efficient working environment whilst providing outstanding patient and client care
• the candidate will require experience in dentistry or have a keen interest to develop within this area
• the successful candidate would also work with our RVNs, identifying learning gaps and assisting them to achieve their goals
• they are always around and available for support
• to include one in four Saturday Mornings, there will be no OOHs or on-call required
• this is the perfect position for a Nurse looking to progress in all aspects of theatre-based nursing
• working alongside lead surgical nurse, clinicians, nurses, and PCAs to provide the highest quality of care for all surgical patients
• working alongside lead surgical nurse, clinicians, nurses, and PCAs to provide the highest quality of care for all surgical/dental patients
• provide nursing care to inpatients
• approximately 90-95% of the role will be clinical duties with 5- 10% of the role being designated to admin time
• maintain an overview of the Clinics and provision of patient care across the team that you supervise
• maintain an overview of your team and provision of patient care across the team that you supervise
• maintain an overview of the Ward department and provision of patient care across the team that you supervise
• working alongside lead hospital nurse, lead hospital vet, clinicians, nurses, and PCAs to provide nursing plans and care for all in-patients
• an exciting opportunity has opened at the beautiful central London referral centre for a registered veterinary nurse to join our team
• we have supported many nurses with their growth and development over the years, resulting in high retention levels
• we are a friendly and supportive team, currently providing training for 3 SVNs
• main purpose & goals
• to maintain regular communication on teams with appropriate teams channels and manage email inbox efficiently
• we are looking for someone passionate about helping teach others and leading a team
• we are a friendly team who enjoy a close relationship with our clients
• time given off in the week for working the Saturday
• problem solving and decisive decision making as and when required, adopting a solutions focused approach
• provide a high and sustainable quality of nursing care, with a focus on wards and intensive care support
• you will work as part of our in-patient care team, which includes interns, nurses and Patient Care Assistants
• set up for operations for that day
• our primary care team works closely with our referral team, and we emphasize training and development for all
• administer medications to inpatients
• provide leadership to those working within the OOH team
• provide leadership to those working within the multidisciplinary team
• provide leadership to associates including Nurses, Student nurses and Patient Care Assistants
• the candidate will require experience in anaesthesia and theatre practice or have a keen interest to develop within this area
• monitor and maintain anaesthesia
• your role and responsibilities
• veterinary Specialists Scotland is a newly established and rapidly expanding, purpose-built, multi-disciplinary referral centre in the heart of Scotland
• you would be joining a team of 5 Vets, some of whom hold post graduate certificates in Surgery, Medicine and Ophthalmology
• maintain an overview of the nursing team and provision of patient care across the team that you lead
• working in a large clinical team, your shifts will be wide-ranging between wards, theatre, clinics, and lead nurse
• CPD is encouraged and we run CPD clubs as well as have a generous CPD allowance
• provide nutritional support to patients
• about the role
• ensure all associates within the OOH team are aware of their roles and are clear on their objectives
• NO bank holidays, Sundays, in patient checks or OOHs
• about the Role
• undertake all general nursing duties required and work as part of the theatre team nursing rota
• ensure all associates within the multidisciplinary team are aware of their roles and are clear on their objectives
• we are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London and Hertfordshire

Requirements

• registered Veterinary Nurse with a minimum of 1-year post-registration experience
• proof of your right to work in the UK
• essentialRVN
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• RVN Qualification

Trade

• veterinary
• Veterinary

Earnings for position nurse

Responsibility

• about us
• multi-site veterinary group with four practices located in Hatch end, Bushey, Northwood and Stanmore
• our friendly receptionists are the face of Spinney Vets, ensuring our patients and customers always receive an excellent standard of service
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• village Vet Cambridge are looking for a Float Client Care Assistant for our Cambridgeshire veterinary practices
• A high-end first opinion practice which has been established in the local area for over 40 years
• we currently have a vacancy for a Client Care Associate to come and join our amazing team
• you will be the front of house, welcoming clients and their pets into the branches
• we are currently seeking a new Client Care Assistant to join our team
• we also have our dedicated Farm practice, spanning Leicestershire and adjoining counties
• client Experience
• liaising with clients and the clinical team to ensure effective customer service
• welcoming and registering new customers
• this is a role which requires the ability to remain calm under pressure and communicate effectively in challenging/difficult situations
• you will be front of house, welcoming clients and their pets into the branch
• greet owners and their animals on arrival to the clinic
• general reception admin duties
• execute good telephone techniques, keep accurate records of discussions or correspondence with clients
• manage and deal with appointment bookings in a professional and efficient manner
• be responsible for the management of the branch and the client care team
• completing various administrative duties for the clinical team and the business
• booking in customers and diary management
• ensuring a smooth client and pet flow from the waiting area to the consulting room through to the payment process
• answer the telephone promptly and professionally
• answering phones
• build relationships with the clients, demonstrate empathy and facilitate in delivering an excellent level of service at every touchpoint
• the role is incredibly varied and the ability to work under pressure and multitask is essential
• support the business with a range of administrative duties
• strong leadership and exceptional communication skills
• ensure all customer queries & complaints are dealt with swiftly, efficiently and by the appropriate person
• promoting our fantastic Healthcare Plan
• answering the telephone and dealing with a range of customer queries
• maintain a welcoming environment throughout the clinic by carrying out cleaning duties and update displays
• diary management
• be a presence within reception, lead by example by engaging with clients and their pets
• the ideal candidate will be positive, friendly, and service-orientated
• welcoming clients and their pets in a warm, professional manner
• have a high level of attention to detail
• promote a conducive and supportive working environment
• demonstrate excellent communication across phone, email and face-to-face interactions
• role and responsibilities
• your role and responsibilities
• we have an exciting opportunity for a Receptionist with Avonvale vets in Southam
• typical shift pattern
• ensuring a smooth client and pet flow from the waitingarea to the consult room to payment processing
• meeting and greeting clients with an effortless smile
• managing the diary; booking in appointments and surgical procedures
• if you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team and someone will be in touch to discuss and progress your application
• navigate a computerised practice management system
• managing emails
• ensure that all other staff members follow your lead in building relationships with clients
• city Vets operate four branches across Exeter and there may be occasions when you’re required to work at a different branch
• responsible for the day-to-day running of the branch including adherence to statutory checks, administration and stock management
• booking appointments & diary management
• keep accurate records of correspondence with clients at all times
• as the Client Care Team Leader, you will be responsible for the management of the branch and the client care team
• we have an exciting opportunity for a Receptionist to join Gower Veterinary Surgery
• cleaning the consultation and waiting areas throughout the day
• booking appointments and diary management
• show awareness of financial control within the practice and follow up with clients for outstanding payments
• spinney Vets Wootton Fields is looking for an experienced part-time receptionist with excellent customer care skills to join our Client Care team
• assist with stock management
• prescription requests
• ensure all customer complaints are dealt with swiftly, efficiently and by the appropriate person
• answering a range of client questions via email and telephone
• show awareness of financial control within the practice
• collaboration with all of the practice teams, including clinicians and clinical support staff, is essential to succeed in this position
• managing telephone and email inquiries
• create a welcoming, professional presence in practice, lead by example by engaging with clients and their pets
• being efficient, pleasant and courteous to clients and their animals at all times
• strong leadership and exceptional communication skills are fundamental to provide a conducive and supportive working environment
• as one of the leading small animal referral centres in the UK, we have been delivering excellence in pet healthcare for over 30 years
• village Vet Longstanton is a busy, friendly veterinary practice with a personal feel and strong community connections. We pride ourselves on the service provided to our loyal clients
• work alongside other receptionists to welcome clients and manage all incoming telephone calls. Also liaise with all colleagues to ensure client queries are dealt with efficiently and in a timely manner
• meeting and greeting clients
• the Park Vet Group was established over 100 years ago and is now a fully RCVS-accredited multi-site, primary care and mid-tier referral practice
• managing telephone and email enquiries

Requirements

• previous customer-facing/reception experience is essential
• excellent communication skills
• skills & Abilities
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• previous experience in a Veterinary environment would be advantageous but full training will be given
• excellent IT skills
• previous customer service experience working within a fast-paced environment
• experience of motivating, leading and developing a team
• attention to detail
• experience in a veterinary practice is preferable but not essential
• build relationships with the clients, demonstrate empathy, and facilitate in delivering an excellent level of service
• experience dealing with customers in a customer facing role
• A proactive, positive attitude
• experience working with the public in person and by telephone
• good communication and organisation skills
• experience in a client care environment

Earnings for position receptionist

Responsibility

• we have a fantastic opportunity to join our team as a Client Care Manager
• your role and responsibilities
• leadership
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• client Experience
• execute good telephone techniques, keep accurate records of discussions or correspondence with clients
• build relationships with the clients, demonstrate empathy and facilitate in delivering an excellent level of service at every touchpoint
• build relationships with the clients, demonstrate empathy, and facilitate in delivering an excellent level of service at every touchpoint
• be a presence within reception, lead by example by engaging with clients and their pets
• if you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team and someone will be in touch to discuss and progress your application
• roles and responsibilities
• ensure that all other staff members follow your lead in building relationships with clients
• interface with Linnaeus as required
• ensure all customer complaints are dealt with swiftly, efficiently and by the appropriate person
• as such, previous line manager experience, and the ability to demonstrate experience of leadership, development, coaching and motivational skills is essential
• enforce housekeeping rules, including how the reception team present themselves to customers and no eating on the front desk etc
• lead change programmes effectively in a way that is inclusive, collaborative and involves the team in their working practices
• job title: Client Care Manager
• JOB TITLE: CLIENT CARE MANAGER- 12 Months Fixed Term Contract
• ensure staff are mindful when clients are present, conversations must be kept professional
• location: Gower Veterinary Clinic
• represent support teams within the Operational Leadership Team and across the wider Vet/Nurse teams ensuring integration and collaboration across all areas of the hospital, in the pursuit of service excellence
• demonstrate teamwork and collaborative leadership
• job Type: Permanent, full-time
• team relations
• review report, share with teams and assist practices with making client journey improvements
• manage and oversee performance measures including client/customer feedback, NPS, waiting times, insurance processing times, referral arrangement times, MPP, iRecall, bad debt, debt recovery, plus future systems that will be introduced within AMVS
• be a leader that focuses on personal and technical self-development as a role model for continuous improvement in others
• hours: 37.5 hours per week, Mon - Fri
• as a member of the OLT, input into the wider AMVS business plan, owning performance, quality and growth within your area of responsibilities i.e. client & customer and supporting the wider team to deliver theirs
• ensure practices are all kept clean and tidy and are well presented and marketing info is current
• workforce
• regularly meet with Senior team members to discuss improvements to the customer journey
• we have a fantastic opportunity for a Veterinary Reception Manager to join our lovely team at Gower Veterinary Clinic
• authorise CPD for receptionists and ensure in line with PDP as well as within budget
• lead the Client Care Team creating a challenging and supportive culture, including harnessing strengths and skills, identifying development opportunities, performance and appraisal management
• create, review and manage an effective rota ensuring adequate staffing levels in all client care services including assessing demand and capacity
• communicate regularly with branch reception teams
• communicate regularly with your reception teams
• the successful applicant will be highly organised and proactive with ability to multitask, plan and prioritise effectively in accordance with business needs
• create, review and update a client care manual including training matrix for the client care team
• input to the annual business/marketing strategy plans, advising how to maximise capacity in the consult rooms and waiting area
• we're looking for people with a passion for delivering the best possible service and outcomes for clients, colleagues, and the wider Linnaeus group
• performing inductions
• continually monitor and respond to client feedback, action any suggestions to improve our service
• work alongside other senior team members for recruitment and interviews
• oversee credit control, sales ledger, including the management of debt and recovery processes
• update fire register monthly adjusting to include the changes in the team
• play an active role in the team by doing your share to cover any deficiency in the rota, including branches/weekends and late shifts when required
• ensure front of house teams are correctly attired and project a professional image at all times
• prepare the reception rota for the Practice, including holiday cover
• identify and address staff training and development needs and arrange coaching where required
• ensure CVs in relation to reception work are responded to in a timely manner
• play an active role in the team by doing your share to cover any deficiency in the rota, including weekends and late shifts when required. This role is 80 percent desk based and 20 percent admin based

Requirements

• 4 GCSE’s or above
• skills & Abilities
• excellent oral and written communication skills
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• able to demonstrate keeping confidentiality
• experience of motivating, leading and developing a team
• have a flexible approach to work and management styles
• experience in a client care environment
• multi-tasking skills including ability to prioritise
• approachable with the ability to show empathy where required
• other qualities
• able to work under pressure
• A team player
• six months to one years’ experience of motivating, leading and developing a team or five years’ experience in a client care environment
• we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team
• being part of the Mars family of businesses provides huge development opportunities across the group for our Associates

Responsibility

• veterinary Reception Manager
• leading a team of Client & Pet Care Advisors
• promote team well being
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• organising rotas efficiently and effectively
• if you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team and someone will be in touch to discuss and progress your application
• provide training and support on complaint handling for reception
• it will require you to work closely with the Nursing Manager and other senior team members
• ensuring optimum customer service levels are always delivered
• an important aspect of this role is to continuously lead by example and promote positive staff morale
• monitoring and responding to client complaints
• your role and responsibilities
• answering phones and booking appointments on our PMS
• designing, developing, implementing and communicating to our client service standards and procedures
• location: 608 Vet Practice, Solihull
• be efficient, pleasant, courteous, polite, concerned, and helpful to all clients, under all conditions, at all times
• implement and input to practice protocols and ensure compliance, identifying opportunities for improvement where appropriate
• job Type: Permanent
• the Veterinary Reception Manager is a key role in leading and empowering the front of house teams to deliver an outstanding and polished experience to our clients and visitors to the Vet practice
• continually monitor and respond to client feedback, action any suggestions to improve our service
• ensuring compliance and management of CPCA team
• hours: 37.5 hours per week
• to control the reception budget by managing additional hours and supplying data as required
• drive growth of new business by identifying opportunities to win new clients
• maintain CPCA inductions and development plan across the business and update accordingly
• assist the reception team in creating a harmonious culture in line with our values and vision
• to promote a good image of our practice through high personal appearance and in communication with members of the public and work colleagues
• demonstrate positive leadership by always leading by example, motivate and boost employee morale
• to manage cover as required across the CPCA team

Requirements

• management experience essential
• experience of motivating, leading and developing a team
• experience within the Veterinary industry would be an advantage but not essential
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• experience in a client care environment
• previous experience working in a similar role
• experience of handling customer complaints and issues with payments

Earnings for position reception manager

Responsibility

• your role and responsibilities
• cleaning all areas of the premises
• vacuuming laminate flooring
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• cleaning out refrigerators
• if you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team and someone will be in touch to discuss and progress your application
• replenishing stock
• to conform with hospital uniform policy for the department
• emptying bins
• we are looking for a Housekeeper 30 hours per week to assist with the cleaning of clinical areas whilst maintaining the highest standards of cleanliness and hygiene within Northwest Veterinary Specialists
• to attend all relevant training sessions when required, with particular reference to mandatory fire training and manual handling annually
• changing and washing tunics and towels
• assist with the annual deep cleaning schedules
• ensuring waste is kept to a minimum
• to report any faulty equipment or accident to your line manager
• as housekeeper you will be required to clean clinical and non-clinical areas of Delamere and Weaver Houses in accordance with the daily and weekly cleaning schedules
• ensuring care and cleaning of all surgery equipment
• to assist with any other duties designed by your line manager
• to complete general and deep cleaning and replenish stock for the Consulting Rooms along with the main reception and corridor areas on a daily basis
• following standard operating procedures for cleaning clinical environments
• to conduct all work with full regard to recommended Health, Safety and Hygiene practices
• clean and disinfect all clinical areas, such as prep room, Cardiology, X-ray prep room and CT, ensuring the cleaning of all hard surfaces, floors mopped, skirting, trolleys cleaned, etc
• maintaining a safe working environment
• this role requires some light moving, lifting and handling
• hours

Requirements

• 1 year Housekeeping experience preferred
• clean clinical and non clinical areas in accordance with the daily and weekly cleaning schedules
• conform with hospital uniform policy for the department
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• attend all relevant training sessions when required, with particular reference to mandatory fire training and manual handling annually
• conduct all work with full regard to recommended Health, Safety and Hygiene practices
• report any faulty equipment or accident to your line manager
• assist with any other duties designed by your line manager
• complete general and deep cleaning and replenish stock for the Consulting Rooms along with the main reception and corridor areas on daily basis