customer account manager
6 the last 188 days, recently 2023-06-22
Responsibility
- provide a high level of customer service and communication both verbally and written
- build positive working relationships with both internal and external stakeholders, including suppliers and drivers
- to actively upsell and provide solutions to the branch customers
Show more +2 - monitoring existing and new customer sales performance to maximise the profitability of the branch whilst remaining competitive
- to effectively follow the operational procedures and support the growth of accounts in the branch
Requirements
- 2 years experience in a B2B Customer Service role
- experience in a B2B Customer Service role
- be outgoing, positive and have excellent communication skills, particularly on the telephone
Show more +23 - ability to identify and solve problems
- educated to GCSE
- educated to A-Level Standard
- be a strong and accurate administrator
- ability to self-manage and plan effectively
- educated to GCSE Standard
- be commercially minded
- demonstrate strong mathematics and numeracy
- 2 years experience in a B2B Customer Service role is desirable but not essential
- self-motivated
- be a flexible and supportive member of the team
- educated to A-Level
- manage a healthy workload and maintain focus and organisation
- be able to understand and effectively follow company process and procedure
- have a track record of customer service success and a desire to improve the customer experience
- account management: 1 year
- B2B: 2 years
- account Management: 1 year
- B2B: 1 year
- microsoft Office: 2 years
- microsoft Office: 1 year
- show a desire to learn about new and existing products
- business process improvement: 1 year
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