JISC

Responsibility

• more details
• network Engineer
• managing installations of new customer connections from start to finish, including configuration, installation, patching, handover and operations activities
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• produce, develop and maintain operational procedures, work instructions and other appropriate documentation
• assist with the training and career development of other operational staff within the directorate
• attend remote network locations and data centres to perform patching, installations, and troubleshooting
• jisc Grade: from £40,000 per annum negotiable depending on experience
• providing fault diagnosis and timely resolution of day-to-day network faults and incidents upon escalation from the Jisc Service Desk , fellow engineers or other colleagues
• contract: Permanent
• working hours: 35 hours per week and part of an on-call rota
• location: London based at the Network Operations Centre for the first 6 months and thereafter field based when required
• to be available for 24-hour x 7-day standby duties on a rota system in addition to occasional work outside of normal office hours, bank holidays and company holidays, in support of the Janet network and client services

Requirements

• demonstrable experience of working in a network engineering environment in a network engineer role
• sound understanding of IPv4 and IPv6 protocols, and functions, including DNS
• experience of IP-based networks in a large environment
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• expertise of LAN/WAN protocols and technologies in a Juniper, Cisco or other mainstream network-vendor environment - with experience of implementing, managing and supporting dynamic routing protocols such as BGP and OSPF
• A clear understanding of network architecture with experience working at Layers 1, 2, and 3, in both troubleshooting and installation. Knowledge of DWDM technologies is desirable

Earnings for position network engineer

Responsibility

• leadership of the creation of ‘optimum’ experiences for Jisc customers across the whole end to end journey and our full portfolio of products and services
• strategic ownership of Jisc’s service blueprint, ensuring the right process, policies and frameworks are in place so that all front-line customer support teams can align to a central vision, target state and success criteria
• taking a consultative role in supporting the changes required throughout the organisation to ensure all processes are fully optimised, within and between teams, and supporting teams to develop the right tools to undertake optimised customer experience design work in their own areas
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• leading teams in continually enhancing customer experiences by creating pipelines for continuous improvement and working closely with teams across Jisc to identify future design enhancement activity

Requirements

• £50k per annum
• full-time
• jisc
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• manchester
• proven experience in designing successful, complex, cross-team, multi-customer group experiences
• go to jobs.jisc.ac.uk
• demonstrable experience in using a range of tools to assess best practice experiences for different parts of the customer journey
• senior Customer Experience Designer
• experience with application of Lean/6 sigma principles
• ability to work with senior leadership team to ensure design aligns to strategic goals and company culture
• please refer to the job description for full details
• flexibility to work from home or at any of our main hubs
• so, if you can do most of what we’re looking for, go ahead and apply

Earnings for position senior designer

Responsibility

• maintain confidentiality, integrity, and availability of operational services within critical infrastructure, with explicit focus on Network Time and DNS
• deploy technical solutions that encompass security by design and development lifecycles
• demonstrate a deep understanding of security concepts and can apply them to a technical level to guide engineering teams
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• ensure systems are fully documented and operated within the Jisc policy framework, maintaining compliance to ISO9001 and ISO27001
• effectively translate and accurately communicate security and risk implications to technical and non-technical stakeholders
• collaborate with cross-functional teams to design, develop, and deploy applications on private, public and hybrid cloud infrastructure
• lead, manage and drive the team to ensure they operate as a high performing team and in accordance to defined service level agreements and product requirements

Requirements

• proven experience of technology operations within an enterprise environment
• previous experience of delivering security related national services
• operational experience of DNS and NTS guidelines and frameworks
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• experience of working within or implementing environments complying with standards such as ISO/IEC 270001, ISO/IEC 9001
• working experience and knowledge of data networks and communications
• leadership skills with the ability to lead and motivate colleagues and customers through cultural and technology change

Earnings for position architect

Responsibility

• ensure events are delivered to a high standard
• work with the exhibition and sponsorship manager to maximise revenue from the events
• find innovative solutions for the delivery of events end-to-end
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• identify the specific audience groups for the events for which they are responsible and work with the wider marcomms team to develop and execute marketing plans to deliver the right audience for each event
• engage with key stakeholders across the business to ensure buy-in and engagement with the event in terms of content, positioning and promotion of products and services

Requirements

• experience of delivering industry standard engagement events
• strong influencing and negotiating skills, particularly with senior stakeholders
• ability to use initiative and develop innovative solutions to problems
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• strong organisational and prioritisation skills to manage and deliver complex and varied workloads
• ability to make sound decisions fast and work in a high-paced, high-pressure environment

Earnings for position events manager

Responsibility

• comply with service level agreements to ensure that it meets the needs of the business and products that rely upon this
• ensure that all documentation, process, and procedure are maintained and reviewed in accordance with the define policies and standards
• work with suppliers and manufacturers to troubleshoot and resolve faults
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• assist in the disaster recovery maintenance, testing and validation required to protect our critical service in accordance with the defined policies and procedures
• work with teams outside of the security function to understand requirements and advise on the development of new systems and services and recommend best practices

Requirements

• experience in deploying, integrating, and administering enterprise switches, routers and firewalls – ideally based upon Juniper JunOS
• working knowledge of current protocols and standards – especially BGP, EVPN/VXLAN, OSPF3, and IPv6
• experience working with one or more automation frameworks – ideally Ansible
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• fluency in at least one scripting language, such as Python
• ability to work independently and as part of a team to identify and propose improvements and solve potential problems
• previous experience in automating systems and processes and building in resilience

Earnings for position senior administrator