receptionist / administrator
6 the last 264 days, recently 2023-10-02
Responsibility
- ● To own the clinic space and lead from the front with your high standards, pro-action, assertiveness and clarity of communication
- ● To know when - and to be strong enough - to assert the needs of the clinic over the reservations of the clinical team and the objections of clients
- ● To facilitate the entire client journey in such a way that makes each and every client feel special and continues to generate fabulous online reviews
Show more +6 - ● To be so engaged and to communicate so effectively and proactively with colleagues, clients and suppliers as to give the impression that you can see issues before they actually happen
- ● To adhere to such a high bar across a wide range of clinical and procedural standards – e.g. client record keeping, paediatric support and stock monitoring – that you have no fear of an inspection from our client’s regulator
- reception duties – including drop ins, various queries and requests, meet and greet clients, take medical consent, payment, manage the waiting room, replenish marketing materials and related earcare display items, etc
- ● Client management – via various channels
- supplier liason and management, e.g. for cleaning, waste disposal, various stock replenishment duties
- diary management and client profile upkeep in line with GDPR requirements
Requirements
- trustworthy – e.g. with cash and company property
- punctual and reliable as without this person the Clinic cannot function
- determined and resilient
Show more +15 - down-to-earth / get-stuck-in / no airs and graces-orientation
- office Work: 3 years
- office Work: 2 years
- whilst this position is very much Forest Row-based, there will be a requirement to attend occasional company meetings in London
- good computer skills and the ability to follow company policies and procedures
- as part of the Client Services Team the CST Representative is the primary point of contact for all Hearology clients at every stage in their journey of interaction with Hearology, whether it’s the booking experience, the appointment itself or the post-appointment, follow-up process
- assertive when necessary – e.g. when dealing with clients who are pushing their luck; occasionally even forceful, e.g. in an emergency situation
- when you are required to go to London your travel costs are reimbursed
- organised
- attentive
- the proof of this pudding is tangible in our Google reviews, which are almost universally praiseworthy towards the uniquely high levels of client service we aim to offer each and every one of our clients
- the Forest Row CST Representative role is different from our London clinics because it is a Shop-Clinic with a High Street presence, whereas our London clinics are all located within managed office spaces
- self-regulating and aware – can understand and follow instructions but also knows when to ask for help. And when to shout for it
- pro-active
- common sense and can exercise sound judgement in urgent situations where senior management may be otherwise engaged
Salary in other companies in the position receptionist / administrator
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