ENTO FM Salary
C/O THE CHARTWELL PARTNERSHIP 47 BURY NEW ROAD PRESTWICH MANCHESTER M25 9JY UNITED KINGDOM
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Earnings on positions in ENTO FM
ENTO FM is looking for employees for positions:
helpdesk administrator
Working hours
- full-time
Responsibility
- we are currently seeking a dedicated Helpdesk Coordinator to join our team
- coordinate and dispatch technicians or subcontractors to address service requests, ensuring timely completion and customer satisfaction
- maintain up-to-date records of all service requests, work orders, and maintenance activities in the company's database or ticketing system
- monitor the progress of ongoing jobs, proactively communicating updates or delays to clients and escalating issues when necessary
- ENTO FM Limited is a fast growing facilities management and reactive property maintenance company, providing high-quality services to a diverse range of clients
- provide administrative support to the facilities management team, including scheduling appointments, preparing reports, and managing documentation
- we pride ourselves on our exceptional customer service, timely response, and skilled engineers who ensure the smooth operation and maintenance of various facilities
- collaborate with other departments to address complex maintenance or service requests, ensuring seamless coordination and communication
Education
- GCSE or equivalent
Requirements
- previous experience in customer service, helpdesk support, or a related role
- prior experience in facilities management or property maintenance is strongly preferred
- excellent verbal and written communication skills, with the ability to interact professionally with a diverse range of clients
- strong problem-solving and critical thinking abilities, with a keen attention to detail
- ability to multitask and prioritize workload effectively in a fast-paced environment
- help desk: 1 year