Centrica

Responsibility

• we’ve been in Britain’s homes for over 200 years. But at British Gas, we’ve never been more excited about the future
• that’s why we need a brilliant Commercial Retention Manager to help us get to where we’re going
• that’s why we need a brilliant Senior Commercial Manager to help us get to where we’re going
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• you’ll bring bags of energy, know-how and passion to our family of door-opening brands, including British Gas and Hive
• and you’ll join a team who are just as focused delivering on fantastic results as you are
• job Overview
• this role exists to improve the lives of our Services customers
• the production of commercial plans and rolling monthly forecasts of secured-book gross margin
• we have an exciting new opportunity for a Hive Commercial Manager – Growth Lead who will be accountable for the performance and delivery of profitable HIVE product sales across internal and external channels and delivering through newly developed platforms
• you will own a life stage of the customer experience (e.g
• right now, we’re at a pivotal moment. As well as leading our customers through a once-in-a-generation cost of living crisis, we’ve got big plans to get our homes closer to Net Zero
• you will have an excellent opportunity to grow your commercial and project management skills within an exciting new area of the business
• renewal), find problems or potential improvements and then manage the solution through to execution
• this feeds the business goal of retaining more customers and at a higher value
• key Accountabilities of the role
• you will be responsible for ensuring British Gas Energy’s commercial and operational interests are met across the external and internal MAP whilst supporting financial efficiency across the asset base
• setting and managing the commercial framework for CBS Energy Supply, to ensure that energy supply products offered to customers meet our commercial objectives; balancing the need for competitive pricing with effective governance and controls required to ensure the delivery of sustainable margin
• create an actionable customer segmentation that will enable the business to tailor the customer experience appropriately
• spot opportunities and work with finance and other commercial teams to create a business case and persuade the business to invest
• drive customer retention initiatives through to delivery through collaboration with and organization of your British Gas colleagues
• work with our internal pricing team to develop pricing models and retention toolkits which are fair and commercially sound
• manage the strategy for the portfolio of spend, supported by the business partnering team and the Procurement Portfolio Director
• proactively build an understanding of your customer through dialogue with our colleagues, commissioning of research and listening to customers directly in their homes and on the phone
• ensure key customer satisfaction points are addressed e.g., Trust Pilot reviews
• develop and manage process for monitoring service partner / sub-contractor spend with the business and ensure correct contract in place using forecasting spends across the year
• recruits, Selects, Inducts and Develops people in accordance with established policies and procedures to build an effective team
• ensure compliance with internal and external policies and regulations
• develop a strategy that will enable maximum collaboration & curiosity across business units to create customer benefit and retention
• monitor the performance of internal and external channels and collaborate with relevant stakeholders to drive the necessary interventions to deliver and exceed against key planned objectives
• own the performance of your KPIs, explaining any sudden or gradual trends as well as forecasting the future
• support Head of Metering in shaping future strategy and promoting this within the business
• ensuring customer value is monitored across all products and adherence to all regulatory guidelines are maintained
• defining and delivering the commercial strategy and business plan

Requirements

• strong commercial acumen, capability to engage and negotiate at most senior levels in Supplier organisations
• strong supplier relationship management capability across varied set of operational and commercial aspects
• work Experience & Functional/Technical Skills
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• analytical approach with strong attention to detail
• significant experience working in B2B energy or a similar competitive market. This could be in a utility, telecoms or similar environment
• A thorough understanding of the different products and pricing, and the costs of supply to business customers. Energy experience advantageous
• robust, clear communicator, with excellent influencing skills
• ability to analyse complex situations, deduce key risks and impacts and take or propose appropriate actions as a result
• highly numerate with strong analytical and problem-solving skills. So you could come from a Finance background, commercial, pricing or forecasting
• structured and logical approach to problem solving
• good understanding of the customer journey, business process and systems
• self-starter with ability to program manage and progress multiple activities independently
• good understanding of regulations and policies that govern our business
• knowledge and understanding of business key performance indicators
• understanding of the commercial aims and objectives of Centrica
• degree level or equivalent
• competencies
• demonstrates high standards in personal performance

Benefits

• company car

Earnings for position commercial manager

Responsibility

• we’re serious about achieving our ambition of making the UK NetZero by 2050
• we know that to get there, we need to assemble a team of the very best engineers
• we are looking for engineers with extensive experience in full installations, upgrades, conversions, and other associated plumbing works
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• you must hold current ACS accreditation in CCN1, CENWAT / HTR1
• locations: Abingdon, Basingstoke, Bournemouth, Bristol, Isle of Wight, Oxford, Reading
• how about this - You bring your energy and we’ll give you a £7500 welcome bonus, unrivalled opportunity for career growth and an industry-leading benefits package that will reignite your lifestyle
• join our Revolution
• DAH1 and CKR1 would be great but not essential
• locations: Gloucestershire, Bristol, Southampton, Dorset, Reading, Oxford, Basingstoke, Enfield, Cockfosters, Cheshunt, Peterborough, Norwich, Bury St Edmond's & Kings Lynn
• locations: Gloucestershire, Bristol, Southampton, Dorset, Reading, Oxford, Basingstoke, Enfield, Cockfosters, Cheshunt & Peterborough
• we’ll give you £3,000 to join us! Yes, you read that right
• we know that to get there, we need to hire the best and to make that happen we’re offering a £3,000 sign-on bonus for each Gas Installation Engineer that joins us on our journey
• we’re not only supporting our customers through a once-in-a-generation cost of living crisis, we’re also leading the national charge to get our customers to Net Zero by 2050
• as a Gas Installation Engineer, you will join our team to deliver exceptional customer service as you install and upgrade central heating systems in our customer’s homes
• that’s why we’re offering a £7,500 sign-on bonus to all experienced Installation experts that make the move to British Gas and help us lead the way to a cleaner, greener future
• energy Efficiency as well as a full UK driving licence with 6 points or less is also required. We are also keen to know if you hold a OFTEC Oil Boiler Servicing & Commissioning qualification
• don’t you think it’s time you got more from work? This is an opportunity to put you, your family, and your growth first. Choose more than just a job, choose #MoreThanACareer

Requirements

• current ACS qualifications
• energy Efficiency
• A full UK driving licence with 6 points or less
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• PLEASE APPLY ONLINE by hitting the ' Apply ' button
• applications will ONLY be accepted via the ‘Apply’ button
• this role is being handled by the Centrica recruitment team and NO agency contact is required
• 2+ years in domestic installations, upgrades, conversions, and other associated plumbing works

Benefits

• fuel card
• mobile phone

Earnings for position installation engineer

Responsibility

• centrica are going through a fascinating period of change
• centrica are going through a exciting period of change
• centrica are going through an exciting period of change
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• we’re evolving to become a truly purpose-led organisation, helping millions of customers to live more sustainably, simply, and affordably
• an opportunity to play your part
• the Day to day
• collaboration will be a key aspect of your role, as you engage with various business units to enhance operational efficiency
• ensure that customer products meet both internal and external customer expectations
• you will work alongside Solution Architects, to provide input into High-Level Designs and Low-Level Designs
• design and deploy robust IAM solutions, with a particular emphasis on Microsoft's suite of security tools
• the day to day
• delivery of customer products and services are reliable and function as expected
• regularly review and refine IAM policies to ensure they align with industry best practices and regulatory standards
• collaborate with relevant internal stakeholders and teams to agree on the design and implementation of products and features
• lead and manage IAM projects, ensuring they are delivered on time and meet the set specifications
• we truly believe that we have a huge role to play in helping the nation to cut carbon emissions and prepare for a net zero future, and it’s a role we are immensely proud of
• utilize technical and domain knowledge to enhance product development
• create, adapt, and maintain a system for managing architectural methods, practices, and standards for OT
• collaborate with IT and security teams to seamlessly integrate IAM solutions into the existing infrastructure
• technical and Domain Expertise Leverage your technical and domain knowledge to make informed decisions and drive innovation in product development
• create clear user stories that facilitate efficient development and easy communication with stakeholders
• increase the security of our OT, IoT, and IIoT systems
• an opportunity to play your part – As the successful candidate your role of Senior Solution Architect is crucial in shaping the technological direction of our Digital teams while ensuring alignment with Centrica's broader policies
• an opportunity to play your part – As the Senior Solution Architect within British Gas Solutions and Services Digital Team, your role would encompass various responsibilities related to designing and overseeing the technical solutions for digital projects and initiatives
• an opportunity to play your part – As the successful candidate you will be given the experience to define, enhance, and implement Centrica’s information security architecture, whilst ensuring consistent administration of information security policies, standards, procedures, and controls to effectively improve security posture
• monitor and respond to any security breaches or irregularities within the IAM systems
• the IAM Security Architect plays a crucial role in designing, implementing, and overseeing the company's identity and access management solutions
• you will be responsible for establishing the technological strategy, defining the operational approach for our solutions architects, and overseeing the management of the Digital solutions architect team
• strategic Planning Collaborate with relevant stakeholders to identify and develop medium and long-term plans for product improvement and growth
• collaborate with relevant stakeholders to identify and develop medium-term plans
• you will work alongside Security Solutions Architects, providing input into High-Level Designs and Low-Level Designs, Review and provide input in to design documentation produced by other functions across the business
• work with OT engineers across the business to help assess the security of the OT environments
• provide guidance and mentorship to junior team members, fostering a culture of continuous learning and improvement
• you will help define, enhance, and implement Centrica’s information security architectures, while ensuring consistent administration of information security policies, standards, procedures, and controls to effectively improve security posture
• facilitate strong interaction and communication between colleagues to ensure efficient and effective delivery and a positive customer experience
• lead the architectural efforts in a specific technical or business domain and oversee the creation of solution structures for projects within a business area. Set architectural principles and directions for this domain
• customer-Centric Approach Ensure that customer products and services meet both internal and external customer expectations, with a focus on reliability and seamless functionality
• plan and implement strategies for data management in the new state, including storage and transfer. Make the best use of technical platforms for comprehensive solution design using architectural patterns
• ideally certified TOGAF
• show experience in building OT security programs and securing OT networks
• stakeholder Collaboration Engage relevant internal stakeholders and teams to gain alignment on the design and implementation of products and features, fostering collaboration and synergy across the organization
• good understanding of web and app interfaces in relation to customer-facing products
• deliver ICS support on general IT topics, like network setups, protocols, Active Directory, Backup processes, and app virtualisation
• about you
• strong understanding of APIs and end-to-end integration design
• provide a basic understanding of IT-Security threat modelling, vulnerability checks, and penetration testing
• team Motivation and Efficiency Initiatives Inspire and empower the team to take ownership of efficiency initiatives, leading to successful business outcomes and exceptional customer experiences, ultimately driving strong customer retention
• maintain knowledge of current and upcoming legislation that is relevant to the company and the jurisdictions that it operates within, such as Network and Information Security Directive, Smart Energy Code , Product Security and Telecommunications Infrastructure , and Electric Vehicles Regulations
• ability to work well with deeply technical developers
• show previous skills in using tools for examining incidents, simulations, and forensics

Responsibility

• salary - £29,366 with up to 7% quarterly bonus available
• location – WFH predominately with a requirement to travel to office at least once per month therefore you must live within a commutable distance to Windsor or Leicester
• working pattern – Monday -Thursday 8.30am - 4.45pm and Friday 8.30am – 4.15pm One later day per week will be required 9.15am - 5.30pm
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• contributory Pension scheme. Private medical cover & Life Assurance
• centrica Business Solutions have a fantastic opportunity to join the team as an Account Manager or as we like to call it a Customer Outcome Manager
• working in CBS as an Outcome Manager you will be responsible for the proactive management of a customer portfolio to improve brand and customer experience
• electric car scheme / Cycle to work scheme
• this role covers the end-to-end customer journey from meter reads to debt collection and complex metering queries, ensuring world class service is delivered along the way
• 33 days holiday allowance and the option to buy/sell up to 5 additional days
• this is a role with variety and the chance to build fantastic relationships with a highly valued customer base within the organisation
• excellent range of flexible benefits, including technology vouchers & travel insurance
• having B2B experience would be a massive advantage but it is not essential. Energy industry experience or even experience of managing multiple clients on a frequent basis would be suitable
• to ensure that all sites are compliant with legal HSE obligations
• what’s in it for you on top of a great salary and bonus?
• contributing to creative solutions for M&A and corporate finance transactions undertaken by Centrica plc
• to provide assurance to the Head of HSE and BG SLT, by means of appropriate monitoring and intervention, that operations fulfils its obligations under HSE legislation
• manage the strategy for the portfolio of spend, supported by the business partnering team and the Procurement Portfolio Director
• to effectively and consistently meet stretch and challenge cash collection targets across a portfolio of customers by liaising with customers on a daily basis
• regular customer meetings virtual or face to face for contract reviews, portfolio performance and relationship building
• work in collaboration with other Procurement Portfolio colleagues to ensure financial and non-financial targets are met
• this is brand new role to define our Customer Engagement Strategy in BGB
• ensure controls are in operation around system reconciliations to ensure validity of reported numbers
• responsible for thoroughly understanding and managing our customer portfolio, proactively engaging in billing, queries, payment, debt and renewal conversations with timely and accurate updates to both internal and external customers
• proactively and confidently engage customers, updating them on their portfolio status and seeking value add opportunities in line with expectations set to improve brand NPS, delivering exceptional customer service

Requirements

• qualified - ACA, CIMA, ACCA or equivalent
• expert knowledge of balance sheet and cash flow reporting
• completed or working towards a finance qualification such as ACA, ACCA, CIMA, CFA or equivalent
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• ability to build relationships with other finance teams and across the business
• experience of M&A/business development/corporate finance transactions, including both valuation and project execution elements
• track record of owning and delivering insightful business analysis accurately and committing to deadlines
• A strong grasp of corporate finance theory and practice
• detailed understanding of business drivers and how they relate to financial performance
• PLEASE APPLY ONLINE by hitting the ' Apply ' button
• ability to gain an understanding of complex information and then convey this clearly and effectively to a wide range of audiences
• ability to build from first principles complex financial models for valuing assets and financial impact analysis
• applications will ONLY be accepted via the ‘Apply’ button
• ability to create and deliver executive-level summary reports and presentations
• this role is being handled by the Centrica recruitment team and NO agency contact is required
• person specification
• strong organisational skills, a proven ability to multi-task and excellent team working skills
• the ability to operate independently, identify goals, define outcomes and drive delivery in a fast-paced and quickly evolving working environment
• quick learner – someone who grasps complex concepts quickly
• experience in dealing with Senior Executives directly or their key team members in relation to M&A/corporate finance transactions and in a highly confidential environment
• A willingness to learn about energy & utility markets and capital markets
• at Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives
• A high intellectual capability with an ability to assess large volumes of complex information in order to develop concise, commercially based arguments to convince senior executives and colleagues in relation to M&A/corporate finance transactions

Responsibility

• we are seeking a candidate with expertise in indirect tax compliance, particularly in VAT return compliance
• this role is integral to Centrica's tax framework, which continuously evolves due to our expanding business operations
• it is great opportunity to work across all aspects of financial reporting and build relationships with key stakeholders in the business
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• location - Windsor with Flexible home working
• VAT Compliance
• accountabilities
• reconcile VAT-related accounts and resolve discrepancies promptly
• generate VAT-related reports for internal and external stakeholders
• perform allocated processes, controls and monthly annotations in a timely and robust manner, to maintain reliable management accounts
• this is a critical role in consolidating the Group’s financial results and preparing the annual and interim external reporting to analysts and shareholders, and monthly management reporting and planning information to the Group Business Performance Management team, executive and non-executive directors
• collaborate with auditors during VAT audits, providing necessary documentation and support
• responsibilities cover all aspects of Group financial reporting, and include liaison with other corporate departments such as Treasury, Taxation and Secretariat, and with Business Unit finance staff
• application of accounting principles and practices to maintain precise financial records
• the successful candidate will play a pivotal role in maintaining precise financial records, ensuring compliance with VAT regulations, and supporting our tax team through a period of transformation
• utilization of analytical skills to identify financial trends, potential errors, and opportunities
• this role presents a unique opportunity for personal and professional growth, with a focus on adapting to evolving tax regulations and contributing to the transformation of our tax processes
• proficiency in data analysis for managing high-volume, high-value transactions
• if you are a skilled tax compliance specialist looking to make a significant impact, we encourage you to apply and be part of our dynamic team
• competencies
• prepare and review VAT returns for the UK and European countries in house. Ensure timely submission of VAT returns in compliance with all relevant regulations and deadlines
• support the Group Reporting Manager in the production of the Group’s financial results in accordance with International Financial Reporting Standards as well as other statutory, Stock Exchange and internal requirements
• good financial accounting skills, with excellent attention to detail
• while most of your work will be conducted remotely, we do require that you attend monthly in-person meetings with the team at our Windsor office, typically for one to two days
• implementation of business changes within processes and standard operating procedures
• strong communication skills and be able to maintain solid working relationships with Business Unit finance teams, other Corporate departments and auditors
• location: Flexible Home Working
• transformation Program and Cross-Functional Collaboration
• communicate regularly with Business Units to ensure that the Group accounting policies are being adhered to and transactions are being recorded correctly
• must be proactive, and able to conclude projects/ tasks to timetable, flagging issues as they arise
• maintain and improve the control framework and control environment over the consolidation and business unit submission process, to ensure the production of financial information is free from material error
• support the Group Reporting Manager in the production of various other deliverables, helping to ensure that all financial reporting deadlines are met and that the reports produced are of appropriate quality and accuracy
• capable of identifying, analysing and communicating key movements in monthly/annual reporting accurately and succinctly
• opportunities for contribution to process redesign, improvement, and digitalization
• oversight of a team of six in our offshore department, ensuring timely completion of monthly activities, supporting team members' knowledge and development
• work closely with internal departments, including Finance, Accounting, and Legal, to address VAT-related issues and queries
• must be a team player with a proven ability to deliver quality work to tight timescales and under pressure
• experience & Qualifications

Requirements

• bachelor's degree in Accounting, Finance, or a related field
• proven experience in preparing and reviewing VAT returns for the UK and EU
• strong knowledge of VAT regulations and compliance in both the UK and European countries
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• attention to detail and a commitment to accuracy
• excellent analytical and problem-solving skills
• familiarity with Thomson Reuters OneSource for VAT compliance and filing returns
• strong communication skills and the ability to work effectively within a team
• ability to adapt to changing regulations and business needs
• hands-on experience in managing indirect tax compliance processes, reconciliation, from invoicing and settlements to preparing returns and accounting for indirect taxes
• we are proud to be recognised as a disability-confident employer
• our customers come from a variety of different backgrounds, and so do we
• we will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone