part time administrator
Responsibility
- your role is pivotal to the success of the business and a professional and positive manner is key
- you will be liaising with lenders, solicitors and clients on a daily basis
- proactively liaise with clients to request documentation, checking the documentation that is provided is correct and compliant with network standards
Show more +10 - upload all documentation onto the company’s data management system
- send out Fact Finds to clients and ensure they are filled out correctly
- your role is to support the Mortgage Adviser in all administrative duties related to the mortgage and protection application process, following cases through to completion
- regularly liaise with lenders and providers to obtain updates on applicant status and proactively progress mortgage applications through to completion
- this role is all about ensuring client expectations are managed throughout the process and they have a positive experience using our service
- answer incoming calls and e mails
- you will need to package each case correctly before submission, ensuring you have all of the required documentation for both compliance purposes and for the respective lender
- open post and distribute
- update central database weekly to allow case information to be accessed by the accounts department for invoicing purposes
- ensuring the filing system is up to date
Requirements
- A minimum of one years mortgage administration experience
- ceMAP Qualified advantageous but not necessary
- ability to resolve problems quickly & efficiently
Show more +4 - outstanding communication skills at all levels, both written and oral
- the ability to self-manage workloads, set daily priorities and have the confidence to balance varying tasks throughout the day
- demonstrate a confident telephone manner & excellent customer service
- A team player with ability to use own initiative
Salary in other companies in the position part time administrator
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