BENEFACT GROUP PLC

Responsibility

• develop, negotiate, and profitably underwrite new/existing business within own authority and in line with Ecclesiastical strategy
• negotiate and profitably underwrite business within own authority and in line with Ecclesiastical strategy
• plan, prioritise and manage individual own work to deliver agreed objectives and meet SLAs to deliver exceptional customer service
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• plan, prioritise and manage workload in order to deliver exceptional customer service
• act on individual audit results and agreed action plans within agreed deadlines to improve own performance
• understand and operate within regulatory framework and identify and escalate any risks to the business
• act on individual audit results and action plans within agreed deadlines to improve own performance
• identify complaints and act upon them in line with company policy
• be an Ambassador for the business area by identifying complaints and acting upon them in line with company policy
• use the appropriate method of communication to support Ecclesiastical’s right first-time approach in order to maintain successful Internal and External relationships
• working hours: 35 hours per week, Monday to Friday
• duration: Permanent
• use the appropriate method of communication to support and maintain a high quality service to our Customers and Business Partners
• location: Homebased - London and South East Region
• location: London
• actively expand personal technical and niche knowledge both informally and formally
• support Senior Underwriters on Key Accounts

Requirements

• A proven ability to deliver exceptional customer service Appropriate IT skills
• commercial combined / Property underwriting experience essential
• cert CII qualified or a willingness to achieve qualifications within an agreed timescale
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• market, Industry and Company knowledge desirable
• strong verbal communication and ability to produce tailored written communication
• good system and administration skills with attention to detail and accuracy to ensure data integrity and compliance
• ability to challenge and identify opportunities for improvement
• professional and personable- a credible representative for Ecclesiastical
• resilient, positive and pro-active with a can-do attitude

Responsibility

• providing technical guidance to our team of Implementation Engineers, defining technical processes, standards and approach
• accountable for development and management of team of Java Software Engineers, defining technical processes, standards and approach across function
• oversee the analysis, design, development and testing of new General Insurance system changes, delivering functionality and value to the business
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• supporting Group Technology with technical strategic objectives, and promoting and implementing Continuous Improvement initiatives with our third-party suppliers
• support the Head of GI Platform and wider Group Technology technical strategic objectives
• act as a Scrum Master and point of referral for the team, resolving any operational service matters
• participate in continuous improvement reviews through Sprint retrospectives. Identify and lead opportunities to improve current methods, practices, and processes
• working in collaboration with the wider systems development and system test teams to ensure successful completion and implementation of changes
• oversee the analysis, design, development and unit testing of new General Insurance system changes, delivering functionality and value to the business, including where appropriate to act as lead in triage of issues and supporting the operation of the platform
• work with our external suppliers to increase the knowledge and expertise of the team to enable the delivery of change to the business
• participate in continuous improvement reviews through Sprint retrospectives. Identify and lead opportunities to improve current methods, practices and processes
• carry out 1-2-1s for all team members, mid-year and full year appraisals
• provide walkthroughs of changes, handover documentation and skills transfer to others as required

Requirements

• experience working in a Software Development Lifecycle
• experience in configuration and integration of IT systems across applications
• experience of team management, mentoring and development of people
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• having a keen eye for detail and the ability to interpret business requirements to create fit for purpose solutions
• experience in general insurance sector and development of general insurance platforms is desirable but not essential
• previous experience in configuring IT systems and document creation to deliver timely business solutions
• agile practitioner and coach, ideally Scrum Master Certified with proven experience of delivering projects
• ability to create SQL statements
• excellent communication skills, written and verbally
• understanding of software design, development lifecycles and software architecture principles including SOLID and design patterns
• experience in providing IT 3rd level application support
• good understanding of the Scrum framework
• understanding of software design and software architecture principles
• confident communicator, with ability to converse and translate between technical and non-technical teams, and senior stakeholders and create quality written collateral and documentation

Earnings for position technical lead

Responsibility

• about the role
• we have a fantastic opportunity to join our business Lycetts Insurance Brokers in Charlbury
• we have a fantastic opportunity for an Account Handler to join our business Lycetts Insurance Brokers in Marlborough
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• from our Charlbury office, we offer the full range of insurance services
• the purpose of this role is to develop and expand the Cliverton business by providing a first class service
• our farm and estate work involves advising and providing insurance services to companies and individuals who own and manage rural enterprises
• this role has responsibility for the effective and compliant management of new and existing clients’ insurances
• our private client team works in partnership with our rural experts to ensure that clients’ personal interests are covered
• the role has authority to deal with insurers and clients as required to transact business
• working hours: 35 hours per week, Monday to Friday
• key responsibilities
• to prepare renewal schedules and contact clients prior to renewal within compliance manual timescales
• duration: Permanent
• location: Charlbury - hybrid
• provide daily support to a designated client portfolio, serving as a primary contact for select clients, establishing strong relationships
• location: Fakenham
• cliverton, who are proudly part of the Benefact Group, are looking for a Assistant Account Handler to join our Fakenham office on a full time basis
• identify and initiate cross-referral opportunities and activities to new and existing clients
• location: Newmarket and Fakenham
• lycetts, who are proudly part of the Benefact Group, are looking for a Trainee Account Handler to join within the Private Client / Rural team in our Newmarket or Fakenham office
• to act as assistant to a nominated account executive in the Lycetts Newmarket office
• location: Marlborough
• address client queries promptly and effectively
• develop insurer relationships
• we are looking to recruit an organised individual who is able to learn quickly, and provide assistance to a small but successful team
• to prepare renewal schedules and contact client prior to renewal within compliance manual timescales
• based in our Equine liability section we will help you develop your knowledge to be able to handle liability insurance products for the Bloodstock and Sports horse establishments who are our clients. Full training will be provided
• this role holds responsibility for the effective management of existing clients’ insurance business and for the support of business development through provision of quotes and cross-referrals
• answer incoming new business enquiries and prepare new business quotations
• prepare new business & renewal documentation
• negotiate alternative quotes - prior to renewal dates - where appropriate
• prepare all relevant documentation and information required to meet customer needs
• develop business opportunities including identification of opportunities for cross-referrals
• this is a fantastic opportunity to join a rapidly growing and forward thinking business, giving you a real opportunity to develop your career and be part of a purpose led organisation
• deal with all documentation, invoices, credit notes, etc. ensuring a smooth and trouble-free renewal for the client
• develop and maintain relationships with internal stakeholders (underwriters, insurers, other insurance teams
• handle claims efficiently and within regulatory timescales time scales
• identify opportunities for cross sales
• acquire and maintain knowledge of the Cliverton products and an understanding of the Lycetts products
• manage overdue accounts
• act in-line with client requests and delivers beyond expectations
• assist with Claims Handling alongside a dedicated Claims Handler
• deal with documentation, invoices, etc. ensuring smooth and trouble-free client engagement and policy fulfilment
• develop expertise through formal in-house training, CII training and qualifications and CPD
• maintain electronic files
• foster good relations with insurance companies
• comply with file management, compliance procedures and FCA guidelines

Responsibility

• develop appropriate solution design artefacts, ensuring understanding and adoption across teams of business and technical requirements and constraints
• provide technical consultancy for D365 platform, supporting upgrade to cloud and strategy development
• provide technical consultancy for integration platform, documentation of best practices and patterns
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• maintain technology toolchain and strategic selection of tools, technologies and frameworks
• lead on proof of concept and innovation work where required, either independently, leading a team or with delivery partners
• able to communicate effectively verbally and in writing with technical staff, with operational business staff and management, external suppliers and customers
• positive influence on the team to establish and promote the right culture and behaviours
• act as a technology and development practice coach and mentor
• working hours: 35 hours per week, Monday to Friday
• duration: Permanent
• location: Gloucester
• participate in and support review of standards, processes, ways of working and any audit requirements

Requirements

• extensive background in software design and engineering, test automation, continuous integration/deployment, infrastructure-as-code, enterprise integration practices
• extensive experience of D365 and integration
• experience of working as a Technical Architect, working alongside Solution & Enterprise Architects
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• experience working in an agile practice
• D365 and Power Platform
• NET Core, C#, SQL Server, No Sql, JavaScript/Typescript
• experience of technical authoring, developing and embedding coding standards, patterns and practices
• microsoft Cloud Services including Containers/ACA, APIM and Service Bus
• strong communicator with the ability to converse and translate between technical and non-technical stakeholders
• ASP.NET, .NET Core, C#
• microsoft D365/Azure certified
• API development and integration platforms/concepts inc. Event Driver Architecture

Responsibility

• develop, support and maintain our main Specialist General Insurance Platform
• working with Platform Architect, System Analysts and Product Owners to produce systems designs and specifications
• participate in continuous improvement reviews through Sprint retrospectives. Identify and lead opportunities to improve current methods, practices and processes
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• working in collaboration with the wider systems development and system test teams to ensure successful completion and deployment of changes
• work in the Scrum Framework, and proactively seek new ways of working

Requirements

• ability to write Automated tests
• understanding of relational databases
• knowledge of JavaScript Frameworks
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• experience with Git, Git Flow and BitBucket Version Control
• knowledge of working with Jenkins pipelines
• the ability to engage and co-operate in productive working relationships
• understanding of software design and software architecture principles
• experience of developing enterprise scale Java applications