AMS

Responsibility

• daily stand up in the morning / morning check-ups
• our client, a major UK retail bank, provides every day banking services to over 17 million retail customers
• fortnightly sprints
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• develop and maintain a resourced and costed Project Plan for all allocated projects
• create and lead the project to deliver the agreed outcomes within time, cost, and quality constraints
• deliver assigned projects to time, cost and quality, compliant with AWE processes
• the banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking
• scan paper files and upload onto the system
• day to day management and leadership of the project and the project team
• include the applications of their skill sets within nuclear programmes and projects in supporting the delivery of the AWE mission
• on behalf of this organisation, AMS are looking for a Project Manager for a 12-month contract contract based in Edinburgh
• follow file naming protocols
• provide effective leadership and management controls
• work in roles which require an awareness and compliance to the nuclear license conditions
• design the project structure appropriate to stage, selecting and applying relevant delivery methodologies
• maintain security at all times
• contributing to the planning and development of projects
• establishment and launch of new Workstreams
• set project controls
• manage projects with focus on Governance
• ensure benefits are identified, understood, measured, tracked and owned
• provide regular updates about progress
• communicating with stakeholders regarding project needs and goals
• facilitate sprint workshop delivery
• design the project structure and organisation appropriate to stage
• management of project resources
• identify and monitor project risks and issues
• develop MVP , detailed design spec outputs, project plans, workstream progress reports
• set appropriate delivery methodologies
• lead the planning of the task/project
• develop mitigating actions and escalate as appropriate
• completing tasks assigned by the Project Director
• RAID log updates
• manage effective transition between project phases
• manage work as defined in the Work Authorisation Document
• ensure effective change management processes are in place to agree and document changes to deliverables as agreed with stakeholders
• develop and draft the Business Case, with input from specialists as necessary
• be responsible for overseeing the delivery of the project to ensure that objectives are clearly defined and achieved within the agreed time, cost and quality constraints
• to support a number of Project Directors with the planning and coordination of projects, take on administrative duties and independently manage some of the necessary work elements
• lead, support and initiate change against the Performance Measurement Baseline
• looking at time frames ensuring delivering against cost / budget-Facing off to colleagues within specialist areas. Tech involved, looking at first 60 days and understand what success looks like, Looking at future roadmaps
• consult a wide range of stakeholders and explore a robust range of options and evidence bases to develop, seek approval for, and maintain Project Plans, including ; schedules; milestones; risks; resource plans; costs; benefits; assumptions, dependencies and risk management plans
• play a key role in project governance, working with stakeholders to ensure the agreed project outputs are delivered to enable the projected benefits to be realised
• you will work with various teams and stakeholders to monitor project progress and provide oversight to ensure projects are completed on time and budget and deliver the agreed specification
• develop the budget and track delivery within budget
• lead, initiate and perform risk and opportunity identification and subsequent actions
• develop any associated business cases in line with Defence Investment Appraisal policy, demonstrating value for money, considering a robust range of options and seeking appropriate funding through relevant investment approval authorities
• identify and manage stakeholder relationships and need for senior level support. Manage internal and external relationships as appropriate
• performing other duties assigned by the Project Director in an efficient and timely manner
• resource Management: Tracking resource requirements , budget and FTE profile for areas of responsibility
• stakeholder Management: Identifying key project stakeholders and developing an appropriate stakeholder communication plan. With excellent communication skills
• keeping track of project progress: delivery of benefits within the time, cost and quality parameters
• motivate, Coordinate and Lead multidisciplinary teams in the Delivery of approved project plans. Making day to day decisions in line with approved plans
• risk: Continuously monitoring projects for risk issues and regulatory
• create and maintain comprehensive project documentation and ensure appropriately stored
• you’ll ensure that all projects are delivered on-time, within scope and within budget through detailed project planning and progress tracking
• you’ll use appropriate verification techniques to manage changes in project scope, schedule and costs
• deliver regular progress reports on change projects, including relevant risks and issues, to Executive Sponsors and Functional Directors

Requirements

• led or played a critical role in the delivery of complex projects and programmes
• A successful track record of managing projects, preferably in a public-sector environment
• candidate will need to work independently
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• proven track record of working in a complex fast paced project/programme environment
• experience in a leading and managing multiple projects and delivery teams
• have an excellent eye for detail
• understand project management tools and methodologies, and have experience of applying them in practice
• exceptional senior stakeholder engagement skills, including preparing reports at Director level
• experience in managing and communicating with senior stakeholders, both internal and external on a regular basis
• be organised and strategic in organising their work
• experience of working on complex projects
• recognised appropriate practitioner level project management qualification or working towards becoming a member of an appropriate project management
• must be able to follow and maintain file naming protocol
• you will have good interpersonal skills and be able to communicate with impact both in person and writing
• comfortable working to tight deadlines, using your initiative, working collaboratively and managing your own workload
• be diligent in ensuring they work in an ordered way
• experience of managing project plans, risks and issues and managing governance structures to deliver a project
• confident, resilient and positive project manager who can juggle lots of dynamic projects
• being able to provide regular progress updates to their supervisor
• job Type: Temporary contract
• previous construction/infrastructure experience
• contract length: 6 months
• to provide direction and leadership in managing the implementation of high-profile projects within the Programme including defining project scope, planning, implementation and delivery
• AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business
• proven track record in delivering tangible business outcomes and benefits, with experience of identifying, monitoring and sustaining benefits
• prince2 and other equivalent project management qualification
• qualifications – APM/MSP
• be familiar with methods to analyse and engage with stakeholders, confident in developing relationships with others both internal and external to the organisation
• reading, Berkshire: reliably commute or plan to relocate before starting work
• job Types: Full-time, Temporary contract
• A good communicator, both written and verbal, with the ability to develop and maintain strong customer relations and adapt your behaviour to different situations and people
• contract length: 12 months

Responsibility

• join a team that can impact people's lives daily whilst working in a dynamic, fast-paced environment
• are you looking for a role that can really make a difference? AMS are recruiting for our well-known financial client in Edinburgh
• you’ll be actively participating in initiatives to improve customer service, processes and procedures
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• are you looking for a role that can really make a difference?
• collaborating with other teams to provide a seamless customer experience

Requirements

• to be successful in this role, you’ll need to have excellent customer service skills, along with good attention to detail
• ability to pass a keyboard typing test
• excellent communication skills
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• you'll work well in a fast-paced environment and have good organisational skills to deliver to deadlines
• A desire to provide our client’s colleagues with excellent service
• and, if you have experience of coaching and giving feedback, this would be an advantage
• A desire to learn new skills
• ability to work in a great team
• knowledge of Windows operating systems
• A basic understanding of a KPI environment
• call Centre: 1 year
• customer service: 1 year
• call centre: 1 year
• to be successful in this role you'll need to be motivated and driven to develop your career and have a customer centric approach to your work
• strong communication skills are a must, as you'll need to highlight the benefits of our products and procedures to our customers in a way that's easy to understand
• you’ll perform well under pressure and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout as well as showing empathy
• ability to thrive in changing environment

Earnings for position customer service advisor

Responsibility

• join a team that can impact people's lives every day whilst working in a dynamic, fast paced environment
• 6 Month Contract
• £13.25 per hour
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• based in Thanet Grange, Southend-on-Sea
• AMS are recruiting part-time Customer Service Associates in Southend-on-Sea to join our well-known high street banking client. If you are self-motivated, customer focused and enthusiastic, please have a look at the opportunity below
• start date: 3rdOctober 2023
• 21.5 hours per week between the hours of 17:30pm – 23:00pm, including 1 weekend day each week
• 8 weeks paid training
• identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

Requirements

• you will work rotational shifts between 5am and 6pm, Monday – Friday
• excellent communication skills
• monday OFF
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• A desire to provide customers with excellent service
• tuesday 18.00 to 23.00
• A desire to learn new skills
• wednesday 18.00 to 23.00
• ability to work in a great team
• thursday 18.00 to 23.00
• knowledge of Windows operating systems
• friday 18.00 to 00.00
• A basic understanding of a KPI environment
• saturday OFF
• ability to thrive in changing environment
• customer service: 1 year
• sunday OFF
• whatever your background, if you are customer focused and self-motivated this could be an excellent opportunity for you to join a major high street bank in their Credit Card Department, where you will be taking inbound calls from customers who have queries or questions in relation to their account
• to be successful in this role you'll need to be motivated and driven to develop your career and have a customer centric approach to your work
• with a first-class training program, all you will need are first-class customer service skills, being comfortable using different computer systems, and enjoying a fast-paced environment, all whilst working as part of a great team
• strong communication skills are a must, as you'll need to highlight the benefits of our products and procedures to our customers in a way that's easy to understand
• ability to pass a keyboard typing test
• whatever your background, if you are customer-focused and self-motivated this could be an excellent opportunity for you to join a major high street bank in their Credit Cards Department
• with a first-class training program, all you will need are first-class customer service skills, being comfortable with different computer systems, and enjoy a fast-paced environment, all whilst working as part of a great team
• ref: NWG01168
• interested? Apply NOW and our Recruitment Team will be in touch to get things moving

Earnings for position customer service

Responsibility

• we are AMS
• working as part of a hard working team, the ideal candidate will be computer literate and possess a willingness to learn
• our Contingent Workforce Solutions service partner with Tesco Bank to support contingent recruitment hiring
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• on behalf of Tesco Bank, AMS are now looking for Customer Service Representatives to work in the Disputes team based in Glasgow
• respond to queries from customers and stakeholders promptly and within agreed timescales
• great customer service is everything to Tesco Bank
• we think it’s what the people who shop at Tesco deserve
• actively participate in initiatives to improve customer service, processes and procedures
• so, just like our colleagues at the checkout, we want to serve our customers a little better every day
• A new opportunity for an Customer Service Representative has become available for a 6* month temporary contract with potential Extension opportunities after.* Working as part of a hard working team, the ideal candidate will be computer literate and possess a willingness to learn
• A new opportunity for an Customer Service Representative has become available for a 12 month temporary contract with potential Extension opportunities after
• it makes the difference between blending in with the crowd and standing out as a bank that people love
• we are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces
• join us at our Glasgow office in our Customer Service teams, and it’s the difference you’ll make day after day
• deliver successful customer and business outcomes by processing, authorising and investigating all transactions to defined key performance indicators and service level agreements, and by accurately collecting the required information from customers and business
• review manual or ineffective processes which could be automated or enhanced, to enable the provision of a superior customer and business experience
• our Disputes team are responsible for supporting our Credit Card and Clubcard Pay Plus customers when what they purchase doesn’t meet their expectations, working to resolve issues and obtaining the customer’s refund where appropriate
• identify and coordinate improvements to processes that will enhance efficiency and the customer experience

Requirements

• an understanding of call centre operations and key service deliverables
• disputes experience is preferable
• an understanding of contact centre performance metrics
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• customer Service experience from retail, hospitality, leisure, or a call centre environment
• communication, listening and empathy skills
• the ability to work in a highly pressurised environment, managing multiple challenges simultaneously
• the ability to articulate performance to senior management and directors
• experience of analysing and using performance data
• the passion to deliver a truly excellent customer experience
• the ability to proactively plan your own time effectively, to ensure multiple activities with varying deadlines are met
• an understanding of the Direct Bank business
• banking: 1 year
• customer service: 1 year
• display behaviours in line with our Critical People Capabilities

Trade

• customer Service
• Customer Service

Earnings for position customer service representative

Responsibility

• about Us
• create and maintain trusted partner relationships with hiring managers
• maintaining the recruitment system so that it accurately reflects the status of all selection activity
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• work with the AMS Manager and Rolls-Royce hiring managers to support the annual recruitment and forecasting process and business requirements
• overseeing the screening of candidates completed by the screening and admin team
• build proactive pipelining strategies and share insights with hiring managers to support strategic decision-making and execution outside of live demand
• facilitating the interview and assessment selection process utilising the appropriate exercises templates
• uses knowledge of competitors, local recruitment practices and market trends to provide insights to clients for commercial advantage
• oversight of relevant Avature Talent pools
• client Focus – you'll be building collaborative relationships with hiring managers and managing issues, escalating as required
• producing timely and accurate activity and management information reporting
• ensure the recruitment service is delivered in line with contractual obligations and client service level agreements
• overseeing the offer delivery to early career candidates
• liaise with external vendors to manage room bookings and catering
• develop relationships with external organizations and interbank groups
• oversee the screening of candidates completed by the Screening and Admin team
• assisting with On-boarding activities
• attend the Rolls Royce Derby site 3 days per week and offsite sites when required to run AC’s
• specialist/Technical Expertise - You'll be keeping abreast of market intelligence and industry trends (e.g
• providing a high level of candidate care by ensuring best practice selection methods are followed and frequent communication is deployed
• graduate Internship and Industrial Placement recruitment – you'll develop and deliver agreed end-to-end recruitment services, including campaign planning, management of campus events, third party management, selection process of candidates, maintain recruitment system ensuring timely processing of applications, assessment centre management/facilitation, offer management and onboarding, execute candidate keep warm strategy, produce timely and accurate management information reporting
• facilitate the interview and assessment selection process utilising the appropriate exercise templates
• building a good understanding of client’s business and skills required by candidates to succeed within it
• this includes being responsible for the end-to-end delivery of recruitment services to them, advising them on the recruitment process and ensuring that timelines are correctly identified and met
• operational excellence – you'll identify areas for process improvement and opportunities to increase the scope of the service, create manuals and guidelines for recruitment activities and you'll ensure that best practice is shared with wider team members
• key Accountabilities
• produce timely and accurate activity and management information reporting, working with the dedicated BI team
• job profiling, campus attraction, selection and assessment)
• building collaborative relationships with hiring managers and manage issues, escalating as required
• manage client presence at target universities, to ensure we are getting value for money out of the agreements and our listings are positioned for maximum effectiveness. Measure and own the reporting on response rates
• project support – you'll be working with the wider Early Careers & Campus team across UK and offshore to meet business specific objectives and strategic deliverables
• provide a high level of candidate care by ensuring best practice selection methods are followed and frequent communication is deployed
• obtaining feedback from the Manager on how service can be improved
• custodian of client EVP, ensuring the proposition conveyed is compelling and is followed through the entire recruitment life cycle
• you'll maintain agreed service levels to the client and ensure that the team is constantly aware of how their performance is tracking against the required performance levels
• being a custodian of client EVP, ensuring the proposition conveyed is compelling and is followed through the entire recruitment life cycle
• lead vacancy consultation discussions in partnership with the Sourcer to agree recruitment plans with hiring managers and document outcomes of the intake meeting
• you'll deputise for the Client Services Manager by coordinating daily delivery meetings and highlighting issues for escalation, ensuring the Client Services Manager is constantly aware of any relevant issues
• identifying areas of process improvement, service enhancement and opportunities to increase the scope of the service and communicate these to the Manager
• conduct ad-hoc market research on a particular sector as directed by Manager
• post Assessment Centre scan and upload all documentation for each candidate
• agree with hiring manager on role requirements, sourcing strategy, pay range, agreed timeframes, roles and responsibilities of all involved, and the selection process
• know details of relevant legislation and SLA’s
• manage job board advertising or Client career-site postings, ensuring adverts are compelling and accurate and positioned for maximum effectiveness
• co-ordinating and supporting on quality and compliance with Training Partners
• deliver excellent comprehensive candidate experience including a special focus on preparing candidates for interviews, keeping them warm and managing their satisfaction with the recruitment experience from initial interview to start date
• higher education news, new technology, recruitment metrics, and legislative changes) and will hold an understanding of Graduate recruitment best practice tools and methodologies (e.g
• you’ll communicate & promote Global Banking & Markets Apprenticeship schemes to schools and other stakeholders
• you’ll proactively manage the Global Banking Markets Apprentice Levy account and associate spend
• you’ll partner with Talent Attraction Teams and Senior Stakeholders within the client to deliver these projects, working and building relationships with stakeholders in third party organisations such as educational authorities and vendors
• fully utilise our Applicant Tracking System to support candidate activities, ensuring data accuracy and quality is maintained through all processes and that it accurately reflects the status of all activity for self and reports
• liaising with Third Party Training Providers
• preparation and management of Assessment Centre/Superday
• preparation and collation of Assessment centre packs
• assisting the Marketing team with coordination of LOB events as required
• you’ll be delivering offers to candidates & processing onboarding documents to enable an exquisite new joiner experience
• ordering all AC and event materials
• what do you need from me?
• identify areas of process improvement, service enhancement and opportunities to increase the scope of the service and communicate these to the Manager

Requirements

• understanding of key trends, research and generations in early careers with a focus on marketing, attraction, diversity and future skills
• strong time management, attention to detail and multitasking
• excellent communication skills and ability to build strong relationships
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• team player with strong influencing skills
• strong previous experience in delivering and evaluating successful campus strategies, programmes or projects in a similar role as well as ability to make clear/data based strategic recommendations
• strategic thinker with a creative mindset and ability to create change and challenge status quo

Benefits

• mutual