your key focus will be empowering excellent customer service with oversight of quality management/assurance and supporting customer escalations
this role is primarily based in modern offices at 37A Stockmans Way, Belfast, BT9 7ET. On site parking is available
we are looking for an experienced full time IT Manager with knowledge of incident, change and stakeholder management to manage the day-to-day support function, ensuring the team are handling requests from our customers and managed service customers with the level of quality and care appropriate
work on projects and other tasks determined by the Head of Operations
ensure the Service Desk is surpassing target levels of performance and quality, through management of KPI’s and SLA’s
provide leadership, support and guidance for all Service Desk members
Salary
salary
Requirements
experience of supporting users on Windows devices, M365, Azure, Dynamics, and non-Microsoft products
experience in managing team performance through coaching and development
good communication skills at all levels with internal and external partners
passionate about customer satisfaction – managing customer complaints/escalations
effective organisational skills and strong attention to detail
able to prioritise and keep calm within high pressure situations
A logical approach to problem solving coupled with common sense
information Technology: 2 years
service manager
Working hours
full-time | Permanent
Benefits
company car
Responsibility
service Manager
management of teams
development of the teams
liaison and coordination with Project Management
establishing, implementing and managing KPI’s and objectives
delegating and directing service tasks
monitoring progress of projects
managing when required customer service issues
Salary
salary
Requirements
ideally experience in the telecoms sector or in an environment where the skills and experience are transferable
service Manager: 3 years
senior account manager
Working hours
full-time | Permanent
Responsibility
manage the customer base to deliver first class account management with regular & timely review meetings
to achieve individual sales revenue targets & activity targets
identify, generate, and convert sales opportunities with existing customers
utilise CRM system to identify opportunities and maintain organised reporting
be the primary point of contact and build long-term relationships with customers
develop a trusted advisor relationship with key accounts
promote customer adoption for all of our products
to attend monthly national/regional meetings to provide updates & feedback on customer and market conditions
Salary
salary
Requirements
strong verbal and written communication skills
manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
manage desk based Tech Support team in NI and Scotland
manage team KPI/SLA
review and drive improvement in all areas
providing a first line support service to our customers in a professional manner
customising phone systems remotely as per customer requests
troubleshooting faults with regards to the customer's phone system, broadband & mobiles
contribute to the continuous improvement of current processes and procedures
ensure the highest quality of service is provided at all times through calls & emails with strict adherence to agreed service levels
Requirements
technically minded with strong problem-solving skills
excellent interpersonal, communication and influencing skills
highly organised, logical and methodical approach to work
an emphasis on accuracy and attention to detail
identify and act on opportunities to improve the customer experience
energetic and positive outlook is a must
advantageous to have experience within telecoms industry but not essential
it support technician
Working hours
full-time | Permanent
Salary
salary
Responsibility
company device management
process 365 orders for customers which involves setting up a Microsoft tenant, licensing and SharePoint
configure mobile device management software for the business and take ownership of this going forward
configure & maintain desktop CRM system Dynamics 365 to suit the businesses needs
configure & maintain mobile CRM system Resco on mobiles/tablets
internal IT support
Requirements
technically minded & strong problem solving skills
self-starter & appetite to learn
at least 1 year IT related experience or HNC/HND
dynamics 365 experience
sales representative
Working hours
full-time
Language
english
Salary
salary
Requirements
have strong communications skills, both on the phone and through email
be able to identify problems and have the ability to solve them
be enthusiastic and driven to meet targets set by the team managers
be able to work as part of a team and also on your own initiative
be motivated and have good organisation skills
one year’s experience in a similar role, preferably in the telecommunications sector
B2B sales: 3 years
Responsibility
build, develop and manage a pipeline of potential customers through a CRM system
gather and record all client details
learn and develop a knowledge of the products available
be confident and clear in dealing with potential customers and be able to give advice on solutions suited to their needs
management of business development executive’s diaries
be driven within your role and strive to meet set targets
self-manage your development through guidance from senior staff in your department
telecoms engineer
Working hours
full-time | Permanent
Benefits
company car
Language
english
Responsibility
we are fully accredited partners with Fixed Line Operators, Mobile Networks and Telecom Manufacturers
we are looking for a junior engineer to join our team
in time you will travel to customer sites to complete telephony installs
this will range from structured cabling to full telephone system installs, either PBX or hosted
the successful candidate will also be providing onsite support in response to problems identified by our Support Desk
yellowcom are a leading UK/ROI mobile and landline provider who has been delivering services to businesses from their offices in Glasgow, Dublin and Belfast for over 16 years
yellowcom are providing customers with the latest telecoms technologies so you can be ensured your skills will stay up to date
you will diagnose and fix faults both onsite and remotely whist ensuring the customer is fully aware of the work undertaken and is satisfied with the result
Salary
salary
credit controller
Working hours
full-time | Permanent
Salary
salary
Responsibility
our finance team has a requirement for a new Credit Controller
responsible for own ledger ensuring all customers adhere to their payment terms
the candidate will be joining a very motivated and dedicated team which thrive on good customer service
develop relationships with customers, answering any queries concerning their accounts and / or bills
recovering outstanding debt by means of agreed credit control procedures
identify and monitoring customers who pose a financial risk
restrict overdue customers’ services where appropriate
identifying ways in which the current processes and procedures can be improved
Requirements
credit control experience
excellent telephone manner
self-motivated
excellent verbal and written communication skills
sage experience preferred
excellent attention to detail
accounting: 1 year
good at working as part of a team and individually
account manager
Working hours
full-time | Permanent
full-time
Responsibility
manage the customer base to deliver first class account management with regular & timely review meetings
to achieve individual sales revenue targets & activity targets
identify, generate, and convert sales opportunities with existing customers
utilise CRM system to identify opportunities and maintain organised reporting
be the primary point of contact and build long-term relationships with customers
develop a trusted advisor relationship with key accounts
promote customer adoption for all of our products
to attend monthly national/regional meetings to provide updates & feedback on customer and market conditions
Salary
salary
Requirements
strong verbal and written communication skills
sales executive
Working hours
full-time | Permanent | Apprenticeship
Language
english
Salary
salary
Requirements
have strong communications skills, both on the phone and through email
be able to identify problems and have the ability to solve them
be enthusiastic and driven to meet targets set by the team managers
be able to work as part of a team and also on your own initiative
be motivated and have good organisation skills
basic Salary: £14000 per annum
Responsibility
making calls to prospect database
recording critical information to turn data into leads
build, develop and manage a pipeline of potential leads through our CRM system
gather and record all client details
learn and develop a knowledge of the products available
be confident and clear in dealing with potential customers
be driven within your role and strive to meet set targets
self-manage your development through guidance from senior staff in your department