Yellowcom Salary
Belfast
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Earnings on positions in Yellowcom
Estimated salary
£ 2500
Median salary at Yellowcom
£ 1666 Lowest salary
£ 3410 The average salary
£ 5833 Highest salary
Do you believe that workers at Yellowcom are paid fairly?
Yellowcom is looking for employees for positions:
it manager
Working hours
- full-time | Permanent
Responsibility
- your key focus will be empowering excellent customer service with oversight of quality management/assurance and supporting customer escalations
- this role is primarily based in modern offices at 37A Stockmans Way, Belfast, BT9 7ET. On site parking is available
- we are looking for an experienced full time IT Manager with knowledge of incident, change and stakeholder management to manage the day-to-day support function, ensuring the team are handling requests from our customers and managed service customers with the level of quality and care appropriate
- work on projects and other tasks determined by the Head of Operations
- ensure the Service Desk is surpassing target levels of performance and quality, through management of KPI’s and SLA’s
- provide leadership, support and guidance for all Service Desk members
Requirements
- experience of supporting users on Windows devices, M365, Azure, Dynamics, and non-Microsoft products
- experience in managing team performance through coaching and development
- good communication skills at all levels with internal and external partners
- passionate about customer satisfaction – managing customer complaints/escalations
- effective organisational skills and strong attention to detail
- able to prioritise and keep calm within high pressure situations
- A logical approach to problem solving coupled with common sense
- information Technology: 2 years
Earnings on positions in Yellowcom
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
3410 £