UNITING PEOPLE

Responsibility

• our client is a thriving and fast-growing company who offer excellent career progression and company benefits
• investigating the timeline of a complaint
• taking outbound calls to customers to discuss potential sales
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• receive & answer inbound enquires from customers
• receive & answer inboundenquires from customers
• work as part of a team to maintain and support performance across the campaign
• general customer service
• offering expert training and guidance to be successful in your role, along with many benefits and opportunities to earn incentives
• liaising with internal and external sources
• build rapport and develop a positive first impression with customers
• making amendments to policies
• identifying the department responsible
• build strong relationships with customers
• to assist customers with queries
• answering incoming calls and customer queries, also through email
• maintain customer satisfaction ratings
• speak to a variety of customers to build rapport/understanding their needs
• find resolutions to customer issues
• to respond to customer queries via email
• requesting feedback from the department if applicable
• processing mid-term adjustments
• maintain a high level of professionalism in the interaction with customers
• upselling
• promote the business in a professional manner
• update the computer systems with all relevant information
• general administration
• categorising the route cause of the complaint
• perform day-to-day operations while being compliant with company policies, procedures, and compliance requirements
• we are recruiting for Customer focused individuals to join our clients specialist team based in their Sheffield Head Office. You will be representing a HUGE household name regarding, TV, Broadband and Mobile products and services
• A new role has opened up as a lead gen/Sales advisor. Which includes a great work environment and a small hard working team
• maintaining a database for recording the route cause
• provide great customer service
• taking first notification of claims
• take ownership of customer experience by ensuring that the customer has the first impression they deserve
• they are looking for an experienced customer service person who has an excellent telephone manner, an ability to multitask and enjoys building rapport with customers over the phone in order to maximise their business
• take ownership for each call and reach the best possible outcome for the customer
• uniting People is looking for a Call Centre Agent
• assist in identifying trend and improvement opportunities resulting from complaints
• £10.42 per hour + BONUS
• provide exceptional customer service by answering inquiries and resolving issues promptly and professionally
• responding to e-mails
• hours: Monday- Saturday
• assist customers with product selection, pricing, and availability

Requirements

• previous experience working in a contact centre is essential
• excellent communication skills
• previous experience in customer service, call handling, inbound customer service or a similar role is essential
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• strong persuasive and negotiation abilities
• exceptional telephone manner with exceptional customer service skills is essential
• ability to work in a fast-paced environment
• proven customer service experience
• accurate keyboard skills
• customer Service
• A positive attitude and the ability to self-motivate is a must
• proficient in using computer systems and software
• enthusiastic and engaging in conversation
• complaints Handling
• team player with the ability to self-motivate
• team player
• strong problem-solving skills
• experience working towards targets/KPI's

Earnings for position customer service advisor

Responsibility

• overseeing the day-to-day delivery of consistent and exceptional service standards and performance
• managing the end-to-end operations across Auto/Transport Finance, Servicing and Administration functions
• establishing high performing teams through continual development, recruitment and retention of the best staff
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• responsible for setting up teams, smooth transition and knowledge transfer, regular client management
• overseeing staff training
• regular engagement with key client contacts
• reviewing and setting targets, as well as planning areas of improvement or development
• overseeing the design & delivery of staff training and the sharing of best practice
• conducting regular observations, coaching and feedback to improve performance and consistently exceed targets
• owning problems and providing effective solutions
• liaising with other teams, managers or clients
• being the central point of contact for office-based operations
• conducting regular observations, coaching & feedback to improve performance and consistently exceed targets for quality, collections & complaint handling/conflict management
• liaising with other teams, managers or Clients to gather information and resolve issues
• being the central point of contact for office based operations
• embedding the company strategy and values through regular reviews and objective setting

Requirements

• registered with the GPhC and completion of Continuing Professional Development as per Society guidelines preferred
• undergraduate Degree in Pharmacy
• at least 3-5 years’ experience working as an operations manager in a community or hospital environment
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• registered with the GPhC and completion of Continuing Professional Development as per Society guidelines
• minimum of 5 years’ management experience in a regulatory environment is essential
• postgraduate in Commerce or Economics or similar
• the successful candidate will need to be either part or fully CIPD qualified or have several years’ experience in HR
• demonstrable experience in creating high performing teams, coaching and mentoring staff is required
• comfortable making decisions
• experience in Auto/Transport Finance, Servicing and Administration functions
• track record of delivering against agreed targets/goals and evidence of enhancing the delivery of pharmacy services
• ability to motivate, develop and lead a team
• an all-rounder willing to take on any challenge
• at least 3-5 years’ experience working as a pharmacist in a community or hospital environment
• coaching and training skills
• results driven
• innovation
• analytical and process oriented
• takes a self-motivated, energetic and positive approach to work
• team player
• you will be a highly skilled communicator
• experience in legal and compliance matters
• excellent written and verbal communication skills
• you will have excellent interpersonal skills able to navigate complex situations with individuals and groups as needed
• should possess good financial data information skills and having specialised knowledge of auto loan front line, back-office operations
• excellent written and oral communication skills, and the ability to influence others
• you can think on your feet and adapt positively to any situation that is thrown at you
• you will also be expected to effectively manage your own reward and recognition budget
• customer Satisfaction proficient in applications such as Solifi / Sofico / Infolease, Auto and Fleet Contracting and servicing applications
• organisational skills
• exercise strong judgement and comfortable performance managing others
• possess a proactive ‘can do’ attitude
• have leadership experience
• knowledge of third-party systems like Equifax, Glasses guide, PPSRs
• strong communication and interpersonal skills
• you will be able to review and analyse data to understand trends and draw conclusions on behaviour and performance devising action plans to address issues and improve service where needed
• has the capacity to critically analyse business situations, proactive planning, resolve problems and seeks to continually improve performance
• attention to detail
• people management skills
• good coordination and data management skills
• able to work on own initiative
• operations management: 5 years
• operations management: 1 year
• change management skills

Earnings for position operations manager

Responsibility

• we are recruiting on behalf of a leading Healthcare Industry within the UK, they current provide support/services to over 200,000 patients
• our client is looking for candidates to join their specialist customer service team based in office in Burton
• contacting customers regarding their current contract and package
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• answering incoming calls from existing customers
• upselling products when needed
• deal with all incoming and follow up contact from customers who have an enquiry or service request
• problem solving and finding a solution
• promoting a customer first culture whilst ensuring that service levels and standards are maintained
• manage customer expectations
• be the first point of contact
• ensure all enquiries are resolved whilst providing exceptional customer service
• position: Telecoms Customer Advisor
• the position sits within the existing fast paced and high growth support desk where you will be responsible for handling customer enquiries via call, email and eChat
• position: Complaint Specialist
• location: Trafford Park, Manchester
• you will be responsible for managing the completion of end-to-end porting and numbering activities to SLA, keeping the customer informed throughout the process
• location: Walton-on-Thames
• the Complaint Specialist will interact with customers via phone and email to provide a seamless experience. This position is primarily focused on the development of a positive customer relationship and resolving issues as they arise
• you will be responsible for taking ownership of our complex complaints from customers who have reached out to the highest level for a response
• working Hours: Full Time: 37.5 hours a week. Monday – Friday 8am-4:30pm and 9:30am-6pm
• input, collate and record customer information accurately using a variety of IT systems ensuring service level targets are actively worked towards and achieved

Requirements

• previous experience working in a contact centre is essential
• previous experience in customer service, call handling, inbound customer service or a similar role is essential
• confident and professional telephone manner
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• exceptional telephone manner with exceptional customer service skills is essential
• retail
• excellent customer service skills
• accurate keyboard skills
• hospitality
• ability to work in a team environment
• sales
• team player
• computer literate
• due to working hours own transport is essential
• excellent attention to detail
• call handler
• receptionist
• dealing with people

Earnings for position customer service

Responsibility

• sales Advisor - Outbound/Warm Leads
• insurance Advisor
• salary £18,500 - £20,319
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• taking inbound calls regarding customers insurance quotes
• bonus - Average £500-£600 monthly
• outbound calls to customers who want a call back to discuss their policies
• taking inbound calls from customers wanting to secure an insurance policy
• recording everything on the in-house system
• the Role
• making outbound calls to customers who have details on the company website
• fact finding
• objection handling
• the role, in a nutshell, is contacting Potential customers that have shown interest online or already customers with us
• closing sales
• having great product knowledge - be able to advise customers on suitable products/ services
• title: Insurance Advisor
• location: Chorley
• reports To: directors
• we are looking for people with minimum 1 year sales experience that are willing to be coached in order to be the best salesperson possible. At this role the main goal is to become resilient and no matter what stay focused to achieve targets
• hours of Work: 08:30 - 17:00
• handling high volume calls and getting leads for our clients is hard, so we need someone with determination to keep going in order to achieve bonus
• an exciting opportunity has arisen for a Sales Advisor to join our Commercial Sales Operations team. We are looking for individuals who are commercially savvy and who are excellent at objection handling
• so, the calls will be relatively warm, as they will have already spoken to one of our Business Development Consultants and booked a meeting and are aware of the services that we offer
• handle client inquiries, claims, and complaints in a timely and professional manner
• stay updated on industry trends, regulations, and product knowledge
• collaborate with insurance carriers to obtain quotes and negotiate terms
• handle policy renewals and follow up with clients for updated information

Requirements

• strong communication skills, both verbal and written
• excellent interpersonal skills to build rapport with clients
• \* Excellent communication skills
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• ability to analyze and assess client needs to provide tailored insurance solutions
• \* Strong organisational skills
• detail-oriented with strong organizational skills
• A positive attitude and the ability to self-motivate is a must
• \* Strong understanding of the sales process
• proficient in using insurance management software and computer applications
• \* Sales driven
• knowledge of insurance products, policies, and regulations
• \* Good analytical and commercial skills to maximise diary management
• ability to work independently and as part of a team
• \* Adaptable and able to make prompt decisions
• \* Supportive team player
• insurance experience is a significant advantage when being considered for this position, although previous Customer Service/Sales experience along with a motivated attitude to work will also be considered
• telesales: 1 year
• sales: 4 years
• telesales: 4 years
• about You
• it's a great place to work because of the people we employ

Benefits

• company car

Earnings for position insurance advisor

Responsibility

• work as part of a team to maintain and support performance across the campaign
• build strong relationships with customers
• general customer service
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• find resolutions to customer issues
• to respond to customer queries via email
• to assist customers with queries
• promote the business in a professional manner
• to respond to customer queries via email, phone and live chat
• provide great customer service
• update the computer systems with all relevant information
• take ownership for each call and reach the best possible outcome for the customer
• excellent communication skills
• providing support and guidance
• promoting products and services
• providing general customer support
• maintaining up to date product knowledge

Requirements

• customer Service
• sales experience
• experience of dealing with customers
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• complaint Handling
• great communication skills
• computer Literate
• job Types: Permanent, Full-time
• job Types: Full-time, Permanent
• customer service: 1 year
• the role offers a full 12 week training programme which is fully paid. This makes sure that by the end you are comfortable with all aspects of the role and are happy to work more independently with the support for your team leader and floor walkers
• pay: £21,750.00-£22,950.00 per year

Earnings for position call centre agent