TELEPERFORMANCE

Responsibility

• job oversigt
• resolve enquiries with speed and precision
• resolve customer inquiries with speed and precision
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• delight customers by providing timely, accurate and expert advice
• assist customers with queries
• provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
• you will start your day signing into your systems, making sure you are ready for the day ahead
• deliver a service where patience, empathy and building rapport are central
• use your problem-solving skills to support our customers, resolve their query and create a positive experience
• record, track, and effectively resolve incidents and queries
• ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
• energetically and enthusiastically work as part of a high performing Customer Operations team
• create clear notes on customers’ accounts with relevant details
• have excellent attention to detail
• comply with the company’s policies and practices
• be knowledgeable of our client’s process and products and how best to support the customer
• update your knowledge through the associated guidelines and procedures
• comply with company’s policies and practices
• manage databases, tools, applications and operating systems
• strive to achieve first call resolution
• you will play a key role in providing support and guidance on the Visa and Immigration process, referring customers to online information and tools through both an inbound calling line and responding to emails
• working in a fast paced targeted environment you will strive to achieve, responding to all queries in a polite and professional manner
• with an hour of rest time you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk
• liaise with other departments within the business to ensure full resolution and ownership for your customers
• answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
• ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
• what does an average day look like? Now there’s a question
• working in a fast paced targeted environment you will strive to achieve, always looking to maximise opportunities, on your “A” game at all times
• what do we need from you?
• je werkt in een snelle en doel gerichte omgeving, waarbij je op een beleefde en professionele manier op alle vragen reageert van de consument

Requirements

• strong verbal and written skills with the ability to show attention to detail
• A professional, polite and courteous telephone manner
• we believe in building a team with the right drive and passion for products and customer service
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• ability to establish collaborative customer relationships in a fast-paced environment
• ability to deliver excellent service with outgoing nature
• A good attitude and the ability to interact with lots of different people
• excellent verbal communication skills
• if we work with the things we enjoy, then work should be a pleasurable place to be
• professional and friendly telephone manner
• professional and friendly
• A good listener who can convey empathy, patience and understanding
• customer Service experience
• confident and proactive to deal with difficult situations and conversations
• experience of working in a target driven environment to a high standard
• high levels of accuracy and attention to detail
• PC skills, and the ability to navigate multiple systems competently, with ease
• be driven to work towards achievable targets
• A good consistent typing speed
• that’s why we need you to be interested in providing information and advice to customers relating to the NHS Blood and Transplant Line
• contract: Permanent
• take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence
• able to work within a fast paced, engaging environment

Benefits

• mobile phone

Earnings for position customer service

Current offers for the position:

Responsibility

• job oversigt
• resolve enquiries with speed and precision
• resolve customer inquiries with speed and precision
  Show more +23
• delight customers by providing timely, accurate and expert advice
• assist customers with queries
• provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
• deliver a service where patience, empathy and building rapport are central
• use your problem-solving skills to support our customers, resolve their query and create a positive experience
• record, track, and effectively resolve incidents and queries
• ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
• create clear notes on customers’ accounts with relevant details
• have excellent attention to detail
• comply with the company’s policies and practices
• be knowledgeable of our client’s process and products and how best to support the customer
• update your knowledge through the associated guidelines and procedures
• comply with company’s policies and practices
• manage databases, tools, applications and operating systems
• strive to achieve first call resolution
• liaise with other departments within the business to ensure full resolution and ownership for your customers
• answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
• the ability to actively listen to a Customer’s query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding
• ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
• what does an average day look like? Now there’s a question
• working in a fast paced targeted environment you will strive to achieve, always looking to maximise opportunities, on your “A” game at all times
• what do we need from you?
• je werkt in een snelle en doel gerichte omgeving, waarbij je op een beleefde en professionele manier op alle vragen reageert van de consument

Requirements

• strong verbal and written skills with the ability to show attention to detail
• A professional, polite and courteous telephone manner
• we believe in building a team with the right drive and passion for products and customer service
  Show more +18
• ability to establish collaborative customer relationships in a fast-paced environment
• ability to deliver excellent service with outgoing nature
• A good attitude and the ability to interact with lots of different people
• excellent verbal communication skills
• if we work with the things we enjoy, then work should be a pleasurable place to be
• professional and friendly telephone manner
• professional and friendly
• A good listener who can convey empathy, patience and understanding
• customer Service experience
• confident and proactive to deal with difficult situations and conversations
• experience of working in a target driven environment to a high standard
• high levels of accuracy and attention to detail
• PC skills, and the ability to navigate multiple systems competently, with ease
• be driven to work towards achievable targets
• A good consistent typing speed
• that’s why we need you to be interested in providing information and advice to customers relating to the NHS Blood and Transplant Line
• take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence
• able to work within a fast paced, engaging environment

Benefits

• mobile phone

Earnings for position customer service

Current offers for the position:

Responsibility

• as a Customer Service Representative, you will be the person who provides a fantastic customer journey on each interaction
• if you are friendly, like to talk and can take direction, this is the perfect role for you
• we also love to unlock potential and provide fantastic opportunities to advance your skills/career
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• our people are the heart and soul of our business and we want the successful applicant to have an upbeat “can do” manner and provide that personal touch
• we are governed by the FCA so it is important to be compliant and follow scripts but don’t worry, full training and ongoing coaching will be provided
• this is a work at home opportunity which means you not only avoid expensive travelling expenses but the refund of travelling time means you have a much-improved work-life balance
• this is an inbound role and you will be the first point of contact for people looking for positive and effective solutions
• processing through a number of client systems for Delay Repay, Refunds and Retail claims, awarding monetary compensation
• site: Bangor Co Down
• you will also be responsible for sending on quality feedback to agents within EON to help improve overall call quality as part of this role
• what do you say, are you up for the challenge?
• as part of this outbound calling role your duties will be to complete quality by listening to smart booking calls and follow up buy outbound calling customers to confirm anything that has been missed from the original appointment to ensure smart meter booking goes ahead successfully for customers

Requirements

• criminal Record Check & Employment History Check
• strong verbal and written skills with the ability to show attention to detail
• teleperformance is the Worldwide leader in multichannel customer experience management
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• ability to establish collaborative customer relationships in a fast-paced environment
• we work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf
• A good attitude and the ability to interact with lots of different people
• we have been doing this since 1978, and every year we interact with more than 35% of the world population
• professional and friendly telephone manner
• customer Service experience
• experience of working in a target driven environment to a high standard
• PC skills, and the ability to navigate multiple systems competently, with ease
• A good consistent typing speed
• who are we?
• take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence
• able to work within a fast paced, engaging environment
• job Overview

Earnings for position customer service representative

Current offers for the position:

Responsibility

• continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability
• be point of escalation for all escalated complaints
• job Title: Financial Services Customer Resolutions Manager
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• communicate accurately and professionally with the ability to make informed decisions
• department: Customer Resolutions
• ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards
• management Responsibility for: Up to 15 heads
• identify root cause and have the ability to report and recommend any actions for continuous improvement
• management Responsibility for: up to 15 heads
• travel Required : No
• ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards
• reports to : Assistant Call Centre Manager
• liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team
• location: Glasgow UK – office based in Cuprum House, Argyle Street, Glasgow, G2 8NH
• location: Glasgow UK –
• contract Type: Full time

Requirements

• previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling
• passionate about people engagement and delivering excellent customer service
• attention to detail
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• is able to demonstrate excellent communication skills both verbally and in writing
• comprehensive technical/computer skills
• minimum 2 years’ experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role
• can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints
• people focused
• is able to demonstrate experience in complex, regulated customer service environment
• is charismatic and engaging
• can confidently manage assigned workloads
• excellent communication and influencing skills
• able to prioritise workloads to meet targets and timelines
• advanced relationship building and stakeholder management skills
• advanced levels of resilience and focus
• self-motivated and can motivate others, with can-do attitude
• financial Services Management: 2 years
• financial Services Complaint Handling: 2 years
• retail sales: 1 year
• management: 1 year

Current offers for the position:

Responsibility

• deliver a service where patience, empathy and building rapport are central
• update your knowledge through the associated guidelines and procedures and comply with company policies and practices
• strive to achieve first call resolution
  Show more +3
• you will have the desire to help all callers providing accurate information to the UK Blood donor base, resolving customer inquiries with speed and precision as well as booking in blood donation appointments
• you will be self-motivated and have passion for assisting others to save lives and should have a real desire to understand, and the ability to deal with, complex life experiences
• manage databases, tools, applications and operating systems and create clear notes on customers’ accounts with relevant details and comply with company policies and practices

Requirements

• strong verbal and written skills with the ability to show attention to detail
• ability to establish collaborative customer relationships in a fast-paced environment
• A good attitude and the ability to interact with lots of different people
  Show more +7
• professional and friendly telephone manner
• customer Service experience
• experience of working in a target driven environment to a high standard
• PC skills, and the ability to navigate multiple systems competently, with ease
• A good consistent typing speed
• take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence
• able to work within a fast paced, engaging environment

Earnings for position inbound customer service advisor

Current offers for the position: