TELEPERFORMANCE Salary
SPECTRUM HOUSE BOND STREET BRISTOL BS1 3LG
TELEPERFORMANCE Premium profile inactive Premium profile inactive
Earnings on positions in TELEPERFORMANCE
Estimated salary
£ 1750
Median salary at TELEPERFORMANCE
£ 948 Lowest salary
£ 1831 The average salary
£ 4000 Highest salary
Do you believe that workers at TELEPERFORMANCE are paid fairly?
TELEPERFORMANCE is looking for employees for positions:
customer services manager
Working hours
- full-time
- full-time | Permanent
Language
- english
Requirements
- previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling
- passionate about people engagement and delivering excellent customer service
- attention to detail
- is able to demonstrate excellent communication skills both verbally and in writing
- comprehensive technical/computer skills
- minimum 2 years’ experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role
- can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints
- people focused
Responsibility
- continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability
- be point of escalation for all escalated complaints
- job Title: Financial Services Customer Resolutions Manager
- communicate accurately and professionally with the ability to make informed decisions
- department: Customer Resolutions
- ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards
- management Responsibility for: Up to 15 heads
- identify root cause and have the ability to report and recommend any actions for continuous improvement
Earnings on positions in TELEPERFORMANCE
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
1831 £