TELEPERFORMANCE Salary
Rating of the company
0 ratings
4 reviews
Bristol
SPECTRUM HOUSE BOND STREET BRISTOL BS1 3LG
TIN:
02060289
Communication & media production

Earnings on positions in TELEPERFORMANCE

Choose a position
customer service
2K £
▲14%
customer service representative
2.1K £
▲8%

Changes in earnings for the position customer service

Average annual salary

Current

2000£

latest offer

Total change

+14%

since 2024

Latest change

+14%

vs previous period

Average period

1880£

out of 2 points

0500 £1K £1.5K £2K £
0500 £1K £1.5K £2K £
2024
2025

Changes in earnings for the position customer service

Average annual salary

Current

2000£

latest offer

Total change

+14%

since 2024

Latest change

+14%

vs previous period

Average period

1880£

out of 2 points

0500 £1K £1.5K £2K £
0500 £1K £1.5K £2K £
2024
2025

Data based on job offers published by the company

Choose a position
it manager
hr business partner
customer service representative
inbound customer service advisor
customer service

Salary comparison — it manager

Market median: 4072 £ — the percentages indicate the deviation from this median

NIGEL FRANK INTERNATIONAL 4166 £ +2.3%
TRIA RECRUITMENT 4166 £ +2.3%
TELEPERFORMANCE 4000 £ -1.8%
BMR SOLUTIONS 3750 £ -7.9%
THE UK RECRUITMENT CO 1541 £ -62.2%

Salary estimates generated by artificial intelligence based on available job postings

Earnings on positions in TELEPERFORMANCE

Average salary in this position
Average salary in this position in the country
customer service
1920 £
20%
2286 £
customer service representative
2000 £
2%
2027 £
hr business partner
2666 £
54%
4086 £

Salary estimates generated by artificial intelligence based on available job postings

TELEPERFORMANCE is looking for employees for positions:

customer services manager

Working hours

  • full-time
  • full-time | Permanent

Language

  • english

Requirements

  • previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling
  • passionate about people engagement and delivering excellent customer service
  • attention to detail
  • is able to demonstrate excellent communication skills both verbally and in writing
  • comprehensive technical/computer skills
  • minimum 2 years’ experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role
  • can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints
  • people focused

Salary

  • salary

Responsibility

  • continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability
  • be point of escalation for all escalated complaints
  • job Title: Financial Services Customer Resolutions Manager
  • communicate accurately and professionally with the ability to make informed decisions
  • department: Customer Resolutions
  • ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards
  • management Responsibility for: Up to 15 heads
  • identify root cause and have the ability to report and recommend any actions for continuous improvement

paralegal

Working hours

  • full-time | Permanent

Language

  • english

Salary

  • salary

Requirements

  • the complexity of work will be suitable for someone with legal training, education or experience
  • right to work in the UK
  • experience with contract lifecycle management processes and tools
  • A good sense of business acumen and commercial awareness
  • paralegal: 3 years

Responsibility

  • assisting other areas of the business with legal queries

senior systems engineer

Working hours

  • full-time | Permanent

Requirements

  • windows Server 2012 - 2019 administration and support
  • previous experience as a team lead would be desirable
  • windows Domain Services – AD Services, DHCP, DNS, etc
  • VMware administration and some Hyper-V experience
  • microsoft Azure Infrastructure Services
  • citrix Workspace, Virtual Apps and Virtual Desktops
  • system Monitoring and centralised logging, e.g. Solarwinds & Splunk
  • windows Domain Services – AD Services, DHCP, DNS

Salary

  • salary

compliance officer

Working hours

  • permanent

Salary

  • salary

Responsibility

  • works closely with Operational partners and stakeholders to ensure all compliance metrics are being met
  • to be first point of contact for FCA regulatory compliance queries and to liaise with the client to resolve regulatory issues
  • conduct monitoring reviews on all lines of business to ensure compliance with regulations and processes
  • complete ad-hoc reviews as requested by the Regulatory Compliance Manager
  • prepare detailed reports on issues found and obtain agreement from management and stakeholders on action plans and timeframes to resolve
  • building knowledge of the client, processes and regulatory framework to contribute to and support ongoing contractual relationship with the client
  • supports the Client and Teleperformance Operations in dealing with unexpected events
  • support the wider Risk & Regulatory Assurance Team as requested by the Regulatory Compliance Manager

Requirements

  • compliance monitoring experience is essential
  • sound knowledge and understanding of the relevant regulatory requirements
  • attention to detail to able to identify risk and compliance issues
  • comfortable working in a fast paced and innovative environment both with a degree of collaboration and autonomy
  • strong communication and relationship building skills, with an ability to influence at all levels across both internal and external stakeholders
  • strong interpersonal, organisational and time management skills and able to manage competing priorities
  • highly competent communicator both verbal and written
  • compliance monitoring: 1 year

customer service administrator

Working hours

  • full-time | Permanent

Salary

  • salary

Requirements

  • responding to written correspondence
  • telephony experience
  • complaint handling
  • customer service telephony: 1 year
  • written correspondence handling: 1 year

recruitment administrator

Working hours

  • part-time

Salary

  • salary

Requirements

  • great communication skills and professional phone manner
  • strong administrative skills with eye for detail
  • receiving and sorting personal documents received in the recruitment office from candidates who require manual verification
  • checking that the documents meet legislative requirements and contacting candidates if they have sent the wrong documents
  • highly organised, proactive and ability to manage own workload
  • scanning the documents and saving to candidate folders
  • sending documents back to candidates correctly and securely
  • updating relevant trackers as appropriate

customer service advisor

Working hours

  • full-time

Salary

  • salary

Responsibility

  • about You / Your Responsibilities
  • you must be passionate about providing the highest level of service & empathy in challenging times
  • use all of your previous experience to tailor your communication with your customers’ needs at the forefront of your mind
  • be confident in using multiple systems; following algorithms & making accurate decisions to determine next steps for your customer
  • be determined to take ownership and provide first contact resolution whilst working towards your daily/weekly/monthly performance measures
  • strong IT skills are a must
  • strong communication and empathy skills
  • after completing our world class accredited training, you should be someone who takes pride in achieving & exceeding performance measures & supporting customers through emotional situations

Requirements

  • we have a fantastic opportunity to work for our Insurance and Health provider
  • our client’s customers count on us to be there when they need our support
  • this is a fast paced environment where every customer counts
  • start date is subject to checks being completed on time as detailed in conditional offers of employment
  • is this role right for you?
  • when contacting us via the telephone they are often poorly and may be going through a challenging and emotional time in their lives and need to speak to us about their private medical insurance cover
  • we hold their hand from when they first call us to talk about their illness all the way though to a diagnosis and treatment plan
  • all offers are conditional on receipt of satisfactory references, credit check, background check and other checks as required and communicated at offer stage

support engineer

Working hours

  • full-time | Permanent

Benefits

  • laptop

Salary

  • salary

Requirements

  • full UK driving license
  • experience and/or Qualifications in an IT field
  • experience with Active Directory, MECM, Cisco Networking all desirable
  • experience with Windows 10
  • experience with MS Office Packages
  • proven track record of close attention to Service Level Agreements and setting a clear expectation to the customer
  • ability to maintain a high degree of customer service for all support queries
  • desktop support: 3 years

Responsibility

  • ticket Management of user reported issues, within the site and work at home users
  • ticket Management of user reported issues, within the Bristol site and work at home users
  • ticket Management of user reported issues, within the Gateshead site and work at home users

hr business partner

Requirements

  • technical Skills
  • comprehensive computer skills
  • education and Specific Training
  • takes responsibility for own performance Works on own initiative
  • commercially aware
  • strategic mindset
  • compassionate
  • achievement driven Committed

Salary

  • salary

Responsibility

  • responsible for all day-to-day HR activities required to support in local site/business area
  • works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs and create targeted and specific people support strategies
  • actively monitors a range of people data and reporting information, , analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported
  • works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures
  • attends internal meetings as required to represent the HR function
  • other duties as assigned
  • proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business

customer service

Salary

  • salary

Responsibility

  • you should be confident in conducting challenging but effective conversations
  • you are required to maintain multiple cases simultaneously, varying by type and stage
  • provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
  • you will be responsible for managing a designated caseload
  • use your problem-solving skills to support our customers, resolve their query and create a positive experience
  • ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
  • have excellent attention to detail
  • you should be able to engage with potentially challenging and vulnerable individuals, whilst demonstrating empathy and excellent customer service skills

Requirements

  • A professional, polite and courteous telephone manner
  • ability to deliver excellent service with outgoing nature
  • excellent verbal communication skills
  • A good listener who can convey empathy, patience and understanding
  • confident and proactive to deal with difficult situations and conversations
  • high levels of accuracy and attention to detail
  • be driven to work towards achievable targets