STAR DIRECT MESSAGE

Responsibility

• we want to hear from people who are passionate to deliver a world-class experience for our clients and their callers
• message Direct are excited to be recruiting for additional part time Call Centre Agents to join their friendly, vibrant, and dynamic team in Ferndown
• we are immensely proud to celebrate 27 years as the industry leading call handling service, boasting a 97% customer service satisfaction score achieved from continuous dedication to customer service and solution

Requirements

• excellent verbal communication skills
• excellent written communication skills
• ability to manage and control calls
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• ability to commute to Ferndown
• customer service: 1 year

Benefits

• laptop

Responsibility

• reconciliation of timesheets with planned shift hours
• correct allocation of hourly rates and overtime
• the monthly payroll calculations using Sage Payroll and the preparation of payment instructions
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• preparation of departmental summaries and analyses
• newstarters and leavers, changes in personal details, hourly rates, and reconciliation with HR systems
• statutory deductions such as SMP, SSP, SPP and non-statutory deductions
• monthly RTI submissions & End of Year procedures
• pension administration, auto enrolment, re-enrolment and pension opt in / out processing
• management and administration of benefits packages
• identify areas of improvement within the payroll function and deliver with the support of internal and external stakeholders
• assist with business continuity and group standardisation
• resolve all payroll queries within agreed service standards
• to provide advice and guidance to management on payroll matters

Requirements

• working knowledge of Sage Payroll
• excellent people management experience and previous supervisory experience
• knowledge of pensions administration desirable
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• strong project management experience
• excellent communication and analytical skills
• ability to prioritise work to meet deadlines and exercise initiative
• accuracy and attention to detail
• ability to handle multiple projects simultaneously, while working in a fast-paced environment
• CIPP qualification desirable or at least a working knowledge of employment law
• payroll: 4 years

Responsibility

• develop and implement effective resource planning strategies to ensure optimal staffing levels and maximize operational efficiency
• analyse historical call data, forecasts, and business trends to accurately predict future contact volumes and staffing requirements
• create and maintain accurate scheduling models to ensure adequate coverage while balancing service level targets and operational costs
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• monitor real-time call volumes, agent adherence, and other key performance indicators to proactively identify and address any deviations from the plan
• provide regular reports and insights to senior management, highlighting key performance metrics, trends, and recommendations for process improvements
• front line management and development for a small specialist team
• model and support contact change/transformation
• collaborate with cross-functional teams to gather and analyse data on call patterns, agent performance, and customer interactions to identify areas for improvement
• work closely with the recruitment team to ensure timely hiring and onboarding of new agents to meet staffing demands
• collaborate with training and quality assurance teams to ensure effective agent training programs and quality monitoring initiatives
• actively follow and promote our Company values and mantras
• adhere to our belonging, equality, diversity, and inclusion policy

Requirements

• minimum of 3 years of experience in contact centre resource planning or workforce management
• first line Management experience
• skilled in transformation/modelling major change
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• strong analytical and problem-solving skills, with the ability to interpret complex data and draw actionable insights
• proficiency in using workforce management software and tools
• excellent knowledge of contact centre operations, including call routing, scheduling, and forecasting
• resource planning: 3 years
• exceptional organisational skills and attention to detail
• excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities and business needs
• knowledge of contact centre technologies, such as automatic call distribution systems and interactive voice response systems, is a plus

Earnings for position manager

Responsibility

• invoice allocation and reconciliation of the purchase ledgers
• payment allocation and reconciliation of the sales ledgers
• allocation of bank transactions
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• digitise Invoices and link within Xero, using of Hub Doc
• supplier queries and resolution of disputes

Requirements

• accounts experience at a senior level
• comprehensive knowledge of Xero
• strong administrative experience
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• excellent numeric, analytical and communication skills
• applicants should have at least 3 years’ experience in either a commercial or professional environment
• xero: 1 year
• bank reconciliation: 1 year

Responsibility

• we are seeking a talented and experienced individual with a passion for workflow optimization and exceptional analytical skills
• this is a fantastic opportunity for you to make a significant impact on our growing business
• develop and implement resource planning strategies to ensure optimal staffing levels and maximize operational efficiency
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• analyze historical call data, forecasts, and business trends to accurately predict future contact volumes and staffing requirements
• join our dynamic team as an Operations Manager and take charge of optimizing the efficiency and productivity of our contact centre operations
• create and maintain accurate scheduling models to balance service level targets and operational costs
• monitor real-time call volumes, agent adherence, and key performance indicators to proactively address any deviations from the plan
• provide regular reports and insights to senior management, highlighting key performance metrics, trends, and recommendations for process improvements
• work closely with the recruitment team to ensure timely hiring and onboarding of new agents to meet staffing demands
• collaborate with training and quality assurance teams to ensure effective agent training programs and quality monitoring initiatives
• collaborate with cross-functional teams to gather and analyze data on call patterns, agent performance, and customer interactions to identify areas for improvement

Requirements

• minimum of 3 years of experience in contact centre resource planning or management role
• strong analytical and problem-solving skills, interpreting complex data to draw actionable insights
• proficiency in using workforce management software and tools
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• excellent knowledge of contact centre operations, including call routing, scheduling, and forecasting
• exceptional organizational skills and attention to detail
• excellent communication and interpersonal skills, collaborating effectively with cross-functional teams
• ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities and business needs
• knowledge of contact centre technologies, such as automatic call distribution systems and interactive voice response systems, is a plus