ST JAMES FACILITIES SERVICES

Responsibility

• the ideal candidate will believe in living and breathing exceptional customer service and have that genuine 5-star passion
• you will be flexible and be confident with moving locations as required
• v Ensure the St James folder, manual, occupiers’ procedures, phone database are up to date
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• v You will be responsible for the security of the building including fire exits, emergency and safety and CCTV
• be able to assist and support the building manager
• v Delivering of monthly and weekly reports and appropriate FOH data as and when required
• st James Business Services is a fast-growing specialist in providing premium Reception, Front of House and Concierge services
• v Ability to assist, support, build strong relationship with all tenants
• we understand the importance of conveying a professional team spirit that reflects our “client culture”
• v Flexibility to react and assist the client with unforeseen circumstances at a short notice
• as a Corporate Receptionist, you will represent St James and St James’ clients providing a high level of customer service and professionalism
• comfortable with offering teas and coffees to visitors
• we are committed to cultivating and promoting equality, diversity and inclusion
• v To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate
• v Raising of purchase orders from quotes or invoices
• these values are reflected in our organisational processes and practices
• v Manage difficult calls and/or distressed callers in a calm and professional manner
• having a bubbly and friendly personality, with a proactive attitude together with excellent communication skills, means that being the first point of contact will come with ease
• to receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate
• v Liaising with contractors/suppliers to have them created as new vendors on the system
• v To take full ownership and accountability of the reception and all associated areas, making sure that they are always kept in the best possible order, liaising with cleaners, facilities, engineers, and other departments as deemed necessary
• v To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, night security and other departments as deemed necessary
• we are not a recruitment agency and if successful, you will be a full-time permanent employee
• to take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary
• v Where appropriate, reporting of accidents or incidents
• v To receive/answer calls promptly and efficiently, identifying the callers’ requirements and taking messages as appropriate
• v To manage archiving for the building
• manage difficult calls and/or distressed callers in a calm and professional manner
• v Ensuring that a copy of all current H&S documentation is maintained on site
• if this is you, then St James is the perfect family for you to join. A company where we believe that our employees are at our core and that providing support, opportunity and growth will benefit all
• please send us your CV and we look forward to hearing from you and joining us on our exciting journey
• v Create and lead on the events calendar, pop ups and freebie Fridays for the building
• v Ensure the St James folder, manual, occupiers’ procedures, phone database are up to date. Delivering of weekly reports and appropriate FOH data as and when required
• v Manage difficult calls and/or distressed callers’ in a calm and professional manner
• ensure the St James folder, manual, occupier’s procedures, phone database are up to date. Delivering of monthly reports and appropriate FOH data as and when required
• where appropriate, reporting of accidents or incidents
• v Ensure the reception area is kept organised, clean and tidy at all times
• v Carrying out monthly audits for building management team, focusing on key areas such as cleaning, building, waste, maintenance, and engineering
• create monthly reports
• v First point of contact for all guests, visitors, occupiers, and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries
• first point of contact for all guests, visitors, occupiers, and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries
• v Being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional service. Standing to greet as a basic standard
• v General administrative and office support
• v Stand to greet all visitors to the building
• create and lead on the events calendar, pop ups and freebie Fridays for the building
• v Assisting the Facilities Manager with any projects or other tasks as required
• are you looking for a move into the Corporate Front of House industry? At St James, we are looking for Corporate receptionists to work in West London
• v To be welcoming and engaging at all times
• v First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries
• v Ensure the reception area is kept organised, clean and tidy always
• being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional service. Standing to greet as a basic standard
• ensure the reception area is kept organised, clean and tidy at all times
• ❖ Attend and take minutes at management meetings when required
• ❖ Ensure that the Reception areas are kept in impeccable order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary to the efficient running of the Building
• ❖ To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate
• v Any other duties as deemed necessary to support the client, customer, colleagues and St James
• stand to greet all visitors to the building
• any other duties as deemed necessary to support the client, customer, colleagues and St James
• ❖ Any other duties as deemed necessary to support the client, customer, colleagues and St James Knowledge
• ❖ Ensure compliance with all current statutory legislation in respect of health and safety and the environment
• on day to day basis, you will report directly to our Reception Manager and working closely with the rest of the reception team. You will also be working closely with the other departments ensuring a one-team approach

Requirements

• v Previous experience in delivering exceptional customer service essential
• previous experience in delivering exceptional customer service essential
• v Ideally, previous experience in administration work including purchase order
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• v Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands
• v Organised, multi-tasker and attention to details
• exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands
• v Excellent punctuality, outgoing and a can do/proactive attitude
• excellent punctuality, outgoing and a can do/proactive attitude
• v Innovative and creative
• SIA License
• v Excellent punctuality, outgoing and a can do/proactive attitude. A team player is essential
• work remotely
• managing: 1 year
• customer service: 1 year
• no
• corporate: 1 year
• administrative experience: 1 year
• v Flexibility to react promptly on reasonable client’s demand
• london: reliably commute or plan to relocate before starting work

Trade

• administrative Assistance
• Administrative Assistance

Earnings for position receptionist

Current offers for the position:

Responsibility

• ownership and accountability for several buildings in London within St James
• full understanding of process and procedures of sites, opening and closing procedures and any security contacts for your buildings
• responsible for leading, managing and motivating your FOH team members
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• creation of management reports, maintaining databases and assisting with presentations
• collaborate with all service partners to ensure that the standards are adopted across each building providing a seamless guest experience journey
• conduct interim and probationary reviews - devise a plan, implement, and monitor. Obtain appropriate feedback
• active role in the recruiting of potential new colleagues
• review periodically front of house operation manuals to ensure information is current and relevant
• assist with events and pop ups as and when required
• conduct PDR’s on an annual basis
• all H&S paperwork i.e risk assessments and DSE forms are up to date on an annual basis
• ❖To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate
• ❖Ensure that the Reception areas are kept in impeccable order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary to the efficient running of the Building/Estate
• ❖Any other duties as deemed necessary to support the client, customer, colleagues and St James
• ❖Attend and take minutes at management meetings when requried
• ❖Where appropriate, reporting of accidents or incidents
• ❖Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues
• ❖Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services
• ❖To assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner

Requirements

• ❖Management skills as well as a collaborative approach
• ❖Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands
• ❖Excellent customer service skills
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• proven working knowledge of delivering exceptional customer service at a senior level
• ❖Strong efficiency and motivation
• previous experience in managing staff at multiple locations
• ❖Excellent organisational skills
• previous experience in managing and leading a large team with managers as line reports - essential
• ❖Excellent punctuality
• previous experience in conducting HR matters - essential
• ❖Outgoing and “can do “attitude
• proven experience in client management
• ❖Innovation and creativity
• ❖Tact and diplomacy
• organised, self-motivated and attention to FOH standards
• ❖Proactive and helpful

Earnings for position team leader

Current offers for the position:

Responsibility

• ownership and accountability for several buildings in London within St James
• full understanding of process and procedures of sites, opening and closing procedures and any security contacts for your buildings
• responsible for leading, managing and motivating your FOH team members
  Show more +15
• creation of management reports, maintaining databases and assisting with presentations
• collaborate with all service partners to ensure that the standards are adopted across each building providing a seamless guest experience journey
• conduct interim and probationary reviews - devise a plan, implement, and monitor. Obtain appropriate feedback
• visit and spend quality time at each location, providing support, advice and/or guidance to your colleagues
• active role in the recruiting of potential new colleagues
• review periodically front of house operation manuals to ensure information is current and relevant
• assist with events and pop ups as and when required
• conduct PDR’s on an annual basis
• all H&S paperwork i.e risk assessments and DSE forms are up to date on an annual basis
• ❖ Attend and take minutes at management meetings when required
• ❖ Ensure that the Reception areas are kept in impeccable order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary to the efficient running of the Building
• ❖ Any other duties as deemed necessary to support the client, customer, colleagues and St James Knowledge
• ❖ To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate
• ❖ Ensure compliance with all current statutory legislation in respect of health and safety and the environment
• ❖ To conduct Return to Work for any team absences

Requirements

• proven working knowledge of delivering exceptional customer service at a senior level
• previous experience in managing staff at multiple locations
• previous experience in managing and leading a large team with managers as line reports - essential
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• previous experience in conducting HR matters - essential
• proven experience in client management
• organised, self-motivated and attention to FOH standards
• managing: 1 year
• front of House: 3 years
• corporate: 1 year
• corporate Receptionist: 2 years
• people Management: 1 year
• people Management: 2 years

Current offers for the position:

Responsibility

• v Full understanding of process and procedures of sites, opening and closing procedures and any security contacts for your portfolio
• v Conduct interim and probationary reviews - devise a plan, implement and monitor. Obtain appropriate feedback
• v Ensure all colleagues have signed job descriptions
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• v Visit and spend quality time at each site, providing support, advice and/or guidance to your colleagues
• v Interview and recruit potential new colleagues
• v Review periodically Operations Manuals to ensure information is current and relevant
• v Ownership and accountability for the large buildings within St James. These include, large and iconic buildings with one or more members of staff onsite
• v Assist with events and pop ups as and when required
• v Conduct PDR’s on an annual basis
• v All H&S paperwork i.e risk assessments and DSE forms are up to date on an annual basis

Requirements

• v Proven working knowledge of delivering exceptional customer service at a senior level
• v Previous experience in managing and leading a large team with managers as line reports essential
• v Previous experience in managing a team across several buildings essential
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• v Previous experience in conducting HR matters essential
• v Proven experience of client management essential
• account management: 2 years
• st James Facilities Services is a fast-growing specialist in providing premium Reception, Front of House and Concierge services
• we understand the importance of conveying a professional team spirit that reflects our “client culture”
• we are committed to cultivating and promoting equality, diversity and inclusion
• these values are reflected in our organisational processes and practices

Current offers for the position:

Responsibility

• v Provide information, guidance and advice to support managers and employees on all HR matters
• v Will also be supporting and assisting the sister company of St James as and when required
• v Lead and manage the day-to-day operational function of the HR department, to ensure an effective and efficient service to colleagues across the organisation
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• v Keep up to date with employment legislation, and emerging trends in HR, recommending any necessary changes to policies, procedures, staff-related publications and schemes, ensuring they are current and follow best practice
• v Performance manage, support, and develop relevant HR staff, including the HR Assistant and Recruitment Advisor, to ensure they have sufficient support, guidance, and training to effectively achieve their objectives
• v Participate in tender presentations, staff training sessions and/or inductions
• v Any other duties as deemed necessary to support the client, customer, colleagues and St James
• v Resolve conflicts through positive and professional mediation

Requirements

• human resources: 2 years
• HR: 2 years

Benefits

• mutual

Current offers for the position: