SMART METERING SYSTEMS PLC

Responsibility

• taking inbound calls in order to answer queries from our customers and secure additional bookings
• using our company systems and defined scripts to remain compliant in all conversations with our customers
• to understand all specific customer requirements which will enable the secured booking to fully complete
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• work collaboratively with colleagues across the Contact Centre and the wider teams to maintain strong relationships and share best practice
• work collaboratively with colleagues across the Contact Centre and the wider teams to maintain strong relationships and share best practise
• working on a blended outbound dialler to contact customers to have quality conversations and effectively handling any customer objections, in order to secure bookings
• have a solution focused approach to our ways of working and seek to identify continuous improvement opportunities
• monthly bonus based on KPI performance linked to productivity & quality
• candidates must either be available to work evenings, during the week, or be available for weekend work
• where a booking has not been able to go ahead, effectively re-engage with our customer to secure a new booking which will fully complete
• shift patterns will be discussed at interview
• positively engage in coaching with your Team Leader to review performance, customer experience, booking outcomes and your personal contribution to company objectives and targets

Earnings for position contact centre advisor

Responsibility

• manage overall day-to-day operations of the Team; work allocation, change/process implementation & meetings
• awareness of P&L activity for Team; assistance in maximising profit with business area through awareness of sales and cost reduction opportunities
• plan and prioritise own workload and that of team members in order to achieve key business objectives and customer expectations
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• responsible for Customer Management Inc. complaints and report handling
• responsible for regular management reporting to the management team to demonstrate productivity and performance delivering as minimum to industry compliance
• proactively seek opportunities to increase operational effectiveness
• responsible for client reporting and attending client led meetings
• the encouragement and building of interdepartmental working relationships
• carry out interviews, training, target setting/monitoring & all HR related duties for the Team
• any other duties required by the Management team

Earnings for position team manager

Responsibility

• maintain the financial books and records
• responsible for accurate & timely accounting for assigned entities and responsible for preparation and presentation of monthly financial results
• responsible for maintaining the financial books and records
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• perform sales and purchase invoicing
• timely KPI reporting to stakeholders
• payment processing and administration
• reporting debtors’ position, managing those balances within the SLA’s as appropriate and reporting enhancement to meet& anticipate stakeholder needs
• performing payment processing including sale and purchase invoicing
• responsible for the preparation of management accounts in line with the relevant accounting policies
• administration to the preparation of monthly management accounts and financial analysis
• assist in the preparation of management accounts in line with the relevant accounting policies
• management of payables process for this business area
• preparation of month end journals including accruals schedule
• month end prepayment and accrual calculations
• cash forecasting and tracking. Manage cash balances of funds held in trust
• debtors and creditors reconciliations
• preparing journals for review
• budgeting and forecasting
• preparation and assistance with supporting schedules
• ad-hoc management accounting tasks
• assist in the production of balance sheet reconciliations and investigate variances
• responsible for key controls governing the processes. Liaison with internal and external audit
• assist in the production of balance sheet reconciliations and investigate variance
• undertake financial analysis and production of supporting financial and non-financial reports
• reconciling aged creditors and debtors and pursuing recovery with suppliers
• liaising with other Group Finance functions to ensure accuracy and completeness in reporting
• undertaking financial administration
• assistance with the annual audit process
• ensuring HMRC requirements and deadlines are met
• overall, you will help to provide accounting support within the Finance team to produce, deliver and continuously improve the management accounts
• assessment and reporting against SLAs and KPis
• to comply with all SMS Plc Health, Safety and Environmental requirements
• the team manages the finance and reporting function for approximately 180,000 electric and gas meter assets on behalf of an investor group working with both internal and external stakeholders
• assist in the development of new finance and operation reporting tools

Responsibility

• work with engineers, following the meter commissioning process and ensuring work is complete whilst maintaining high-quality standards
• ensure the timely and accurate retrieval of data from AMR meters
• identify and resolve data inconsistencies
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• identify sites that are in fault status and troubleshoot to resolve remotely where possible
• where remote fixes are not possible coordinate with planning teams to arrange for engineers to visit
• where remote fixes are not possible coordinate with planning teams to arrange for engineers to visit site
• direct responsibility for ensuring the Data Retrieval system is maintained through proactive management of the system
• establish good working relationships with SMS Clients/Energy Suppliers and Service Providers, working closely to provide technical and administrative support where needed
• prioritise work load in line with customer requirements
• resolve internal & external queries from clients and respond in a timely and professional manner, maintaining customer SLAs

Earnings for position technician

Responsibility

• meeting and greeting clients/visitors to the office and announcing them appropriately
• maintain security by following company procedures and controlling access by issuing access cards/visitor passes when necessary
• sorting and distributing all post and ensuring it is given to the correct recipient
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• notify company personnel of a visitor’s arrival
• providing a professional telephone manner when answering calls and transferring to the correct department
• franking mail and ensuring tracking numbers are provided if recorded/special delivery is required
• completing all office checks on a daily basis to ensure high standards are met and everything is in working order
• ensuring the Reception and meeting rooms are kept tidy at all times
• meeting and greeting clients/visitors to the office and announcing them appropriately, and Providing a professional telephone manner when answering calls and transferring to the correct department
• arranging and booking meeting rooms when required
• maintain security by following company procedures and controlling access by issuing access cards/visitor passes when necessary and notify company personnel of a visitor’s arrival
• arranging lunch for clients/visitors when required
• completing all office checks on a daily basis to ensure high standards are met and everything is in working order ensuring the Reception and meeting rooms are kept tidy at all times)
• co-ordinate travel and accommodation for senior management, engineers & staff on all sites when required
• arranging and booking meeting rooms and lunch for clients/visitors when required. Also coordinating travel and accommodation for senior management, engineers & staff on all sites when required
• assisting IT by ensuring that new starters receive all equipment by their start date
• assisting IT by ensuring that new starters receive all equipment by their start date and arranging collection of equipment for leavers when required by HR/IT
• recording what IT stock has been provided to employees
• arranging couriers, ordering corporate stationery and office supplies and raising and receipting purchase orders to ensure payments are made on time for various departments
• arranging couriers
• arranging collection of equipment for leavers when required by HR/IT
• undertaking any other duties requested by the facilities manager
• ensuring that all spreadsheets are updated and hold accurate information
• assisting all other departments with tasks if/when required
• ordering corporate stationary and office supplies
• raising and receipting purchase orders to ensure payments are made on time for various departments