SentinelOne Salary
London
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Earnings on positions in SentinelOne
SentinelOne is looking for employees for positions:
technical manager
Responsibility
- own post-sales relationships with a portfolio of our largest Customers advocating for their success and needs internally
- work alongside the internal services teams and the Customer to establish critical goals, an onboarding plan and define success criteria
- promote product adoption with key Customer stakeholders
- ongoing tailored Customer engagement including but not limited to weekly meetings, health checks, QBR's and Roadmap reviews
- proactively engage with Customers using our Customer Success platform and health indicators to identify and remove blockers to success and retention
- ensure customer engagement and current status is logged within the Customer Success platform for appropriate visibility and tracking
Requirements
- possess a Customer-centric approach, you enjoy working with Customers and establishing strong relationships
- prior experience in a Customer Success Manager role handling Enterprise accounts
- adept at managing Customer expectations that results in high Customer satisfaction
- proven technical skills. Ability to understand Customer's challenges and advise on best practices
- impeccable written and verbal communication skills
- experience in communicating with Customers from diverse cultures
- detail-oriented and analytical
- strong team player but still a self-starter