help manage Roccia's online reputation by responding to reviews and collecting new reviews
support the E-commerce manager with website content management using a back-end CMS
provide SEO support for new product ranges that are lissted on ROCCIA's websites
help with the organisation and coordination of marketing and promotional events, such as exhibitions, and trade shows
provide general office support, which can include answering phone calls and arranging appointments
support the Marketing Executive in managing ROCCIA Trade's social media channels and engage with the audience to build brand awareness and customer loyalty
help in generating compelling and engaging content for different marketing materials, including blog posts, social media posts, newsletters, and website content
Requirements
working knowledge of social media platforms and social media management
experience working with back-end CMS for websites
basic knowledge of Odoo
excellent communication and interpersonal skills
highly organised with strong attention to detail
able to use own initiative
able to work in a fast-paced environment and meet tight deadlines
A team player who can work collaboratively with others
commercial administrator
Working hours
full-time | Permanent
Salary
salary
Responsibility
maintaining and developing relationships with existing customers in person and via telephone calls and e-mails
highly conversed in communication skills at all levels with contractors and house builders
working collaboratively with other departments within Roccia to ensure clients' requirements are fulfilled
ensuring follow up calls are made to customers following contacts made at exhibitions/shows
maintain and update sales and customer records on CRM
creating accurate quotations and Invoicing on sage
daily review of the departmental Social Media Account and actively engaging with potential followers
roccia Tiles, Kitchens and Bathrooms are an established family business supplying luxury tiles, Kitchens and bathrooms, with an absolute mission to help our customers realise their vision for a beautiful home
Requirements
at least two years' experience of working in a fast-paced sales administration team
excellent numeracy and IT skills
professional Telephone Manner
ability to understand the customers' needs
attention to detail and strong organisational skills
ability to work independently and as part of a team
joiner
Working hours
full-time | Permanent
Language
italian
german
Salary
salary
Requirements
CSCS Accreditation
asbestos Awareness certificate
basic Disclosure certificate
professional domestic kitchen fitting: Min 2 year
kitchen Fitter: 2 years
carpentry: 1 year
project coordinator
Working hours
full-time | Permanent
Salary
salary
Responsibility
effectively promote the company brand as an effective problem solver
always demonstrate an excellent standard of customer care and service
respond quickly and appropriately to customer complaints
liaise with Sales/Designers regarding installations, maintaining good communication with clients
organise suppliers and sub-contractors, ordering materials, appliances, paint, spare parts and fittings
coordinate and oversee the management of all furniture deliveries. Goods coming in and goods going out
ensure that Health & Safety regulations are adhered to
Requirements
project Management: 2 years
development manager
Working hours
full-time | Permanent
full-time
Language
english
Salary
salary
Responsibility
develop website content management using a backend CMS
ensure all admin associated with the running of the websites is completed
ensure all content on the websites are correct and up to date
improve onsite customer journey/acquisition
evaluate end-to-end customer experience across all channels
develop the websites and digital presence as required
resolving website issues and ensuring that any issues regarding the fulfilment of online orders including customer complaints
identify new opportunities and strategies to drive new customer growth
Education
diploma of Higher Education
Requirements
knowledge of Odoo is preferable or the ability to quickly learn
previous experience in B2C ecommerce
strong commercial acumen
highly organised with project management skills
proven ability in managing PPC and SEO programmes
strong mentor with experience in building and supporting other members of the digital team
able to work in a fast-paced environment and meet tight deadlines
digital marketing: 3 years
data administrator
Working hours
full-time
Salary
salary
Responsibility
upload product and stock quantities
ensure pricing is up to date and relevant
check stock regularly to ensure it is current
system testing and troubleshooting
review and update ‘Data Input Forms’
Requirements
previous experience in a busy data processing role
experience in B2C data input
methodical and organised individual with ability to work well under pressure
high attention to detail
excelling time management
willingness to learn and develop your skills
previous experience in B2C ecommerce
able to work in a fast-paced environment and meet tight deadlines
graphic designer
Working hours
full-time
Salary
salary
Responsibility
● Collaborate with marketing and sales teams to develop design concepts and create visual content that meets business needs
● Create marketing collateral such as banners, posters, social media graphics, signage, and other materials as required
● Develop and design graphics for websites and digital channels, ensuring consistency with brand guidelines
● Work with the wider marketing team to develop visual concepts and produce designs for events, exhibitions, and trade shows
Education
bachelor's
Requirements
● At least 1-2 years of experience in a Graphic Design role
● Proficient in Adobe Creative Suite
● Experience in creating digital/print designs for web and social media
● Knowledge of branding and marketing principles
● Ability to work independently and as part of a team
● Excellent communication and interpersonal skills
● A portfolio showcasing previous work and designs
graphic design: 2 years
warehouse manager
Working hours
full-time | Permanent
Salary
salary
Requirements
SKILLS are required to perform multiple tasks with a potential need to upgrade skills in order to meet changing job conditions
ABILITY is required to schedule activities and use basic, job-related equipment
flexibility is required to work with others and operate equipment using standardised methods
ability is also required to work with a wide diversity of individuals; and utilise job-related equipment
warehouse Management: 2 years
specific skill-based competencies required to satisfactorily perform the functions of the job include adhering to safety practices; operating equipment used in warehouse operations; operating standard office equipment including pertinent software applications; and preparing and maintaining accurate records
some problem solving may be required to identify issues and select action plans
KNOWLEDGE is required to perform and understand written procedures, write routine documents, and speak clearly; and understand multi-step written and oral instructions. Cascade this information to the rest of the team
Responsibility
performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the warehouse
maintains records for the purpose of documenting activities and providing reliable resource information
sales executive
Working hours
part-time | Permanent
full-time | Part-time | Permanent
Language
english
Responsibility
we are currently recruiting to the Roccia family and looking for passionate and committed individuals to join our dynamic team
tiles Salesperson - About The Role
our showroom is full of customers excitedly shopping for their brand-new kitchens, bathrooms and exquisite tile varieties
face to face, e-mail & telephone customer service
be professional and able to communicate effectively
working on quotations and negotiating
ability to handle pressure and meet deadlines
developing and refreshing product knowledge
Salary
salary
warehouse operative
Working hours
full-time | Permanent
Salary
salary
Responsibility
load and unload deliveries to correct racking area
occasionally supports delivery driver to deliver products to customers’ addresses
drives vehicles for transporting orders and materials to designated sites
able to perform stock checks and maintain accurate inventory
participates in physical inventories to ensure accurate stock data, identify and report anomalies to the Line Manager
performs all functions within the scope of the warehouse operations for the fulfilment of customer orders
ensures warehouse remains clean & tidy, good housekeeping including hygiene standards are always maintained