training manager
Responsibility
- the General Manager role requires a high energy creative go-getter with a real passion for the fitness industry
- the emphasis is continuous improvement to improve performance of the business, requiring creativity and a meticulous eye for data and processes
- application letter must be sent with CV to be considered for this role
Show more +30 - the General Manager role requires a high energy individual who has a real passion for the fitness industry with the highest level of customer service and a proven track record managing daily operations in a fitness environment
- driving revenue through marketing and promotion, improving sales processes and identifying and implementing new opportunities
- must have the highest level of operational experience with a focus on 5\* customer service and a proven track record in sales and marketing
- you will report directly into the COO and will have the exciting challenge of overseeing and optimising the site operations for our busy London City facilities
- you will have the exciting challenge of driving growth for our busy London City facility with an emphasis on continuous improvement of the business whilst overseeing and optimising all aspects of site operations
- improving business' use of data and ensure customer service and delivery is at the forefront of all operational strategy and process
- develop and maintain SOPs for in-house and online services
- practical and focused, you will be willing to do what it takes to get a job done and be as comfortable rolling your sleeves up and getting engaged with practical tasks as you are discussing long term strategy and goals
- you will be able to suggest and implement novel and innovative solutions to client challenges, supported by your wider knowledge of customer service and supporting processes
- improve business' use of data and ensure customer service and delivery is at the forefront of all operational strategy and process
- you will be able to analyse information to be able to prevent and identify any client operational issues as well as lead with problem resolution where required
- basic Annual Salary Package of £50,000 pa + Bonus Scheme with OTE £60-80,000 + Private Healthcare
- develop and implement operating methods & procedures designed to reduce or eliminate operating problems and improve product cost, quality, delivery performance and customer satisfaction
- at all times you will support the Leadership Team to help identify and achieve goals set for the brand’s continued success and helping us in creating a world class fitness experience
- monitor all aspects of client experience and communication and coordinate responses to customer complaints in line with company policy
- conduct checks of all sites to ensure standards are monitored and upheld and liaise with maintenance and facilities partners
- you will be a key player in our clients’ journey, building systems to drive the Roar culture and helping to ensure that every client enjoys a flawless fitness experience
- oversee gym floor scheduling and work with the PT Operations Manager on all training related processes and incentives
- schedule and regularly conduct routine inspections of equipment and areas associated with the gym
- you will be able to work independently with a proven track record of managing and motivating your teams. You will be utterly reliable and organised with excellent verbal and written communication and a high work ethic
- maintaining statistical and business reporting to measure KPIs including membership, attendance, retention and sales
- ensure all maintenance is reported and followed up with in a timely fashion
- monitor all aspects of client experience and coordinate responses to customer complaints in line with company policy
- conduct checks of all sites to ensure standards are monitored and upheld and liaise with maintenance and facilities partners. Schedule and regularly conduct routine inspections of equipment and areas associated with the gym
- oversee policies and ensure all operations on site are compliant with Health and Safety, and Fire Safety
- ensure Roar has the appropriate financial, organisational and IT systems in place and fully utilised for the purposes of statutory reporting, monitoring and evaluation, organising and scheduling sessions, supplying accurate and timely date to leadership team
- identify, plan and implement marketing and promotional campaigns aligned with the Roar brand voice
- oversee GDPR compliance ensuring that appropriate policies and producers are in place
- recruit, develop and manage staff in all areas of the business
- conducting site visits and one-to-one consultations with prospective clients
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