service manager
11 the last 346 days, recently 2024-01-04
Responsibility
- service Desk Manager Inside IR35
- service Transition Manager
- IT Service Manager – Inside IR35
Show more +60 - service Transition Manager – Inside IR35
- the first duty of Government is to protect the public
- the Department for Work and Pensions is responsible for welfare, pensions and child maintenance policy
- service Transition acts as a conduit between IT and/or Business project teams, and the in-life Integrated Service Management & Operations teams
- to apply Service Management principles to a portfolio of Live IT Services of differing technologies, focusing on maximising service availability
- liaising with suppliers and other Government Departments in delivering the corporate objectives of CDDO
- ensuring value and quality is achieved for the end-to-end technology solution, support service and/or user experience of a digital Product/Service
- working with the business to ensure the requirements of many stakeholders are represented
- leading and facilitating Service Transition work-streams where required
- planning and co-ordinating Service Transitions, including production of Service Transition plans, reviewing and coordinating with release and deployment plans
- you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions
- being an escalation point for IT issues, taking ownership to ensure the technical teams resolve them
- develop a proactive trending process for incidents over a period
- produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers
- developing and agreeing Transition acceptance criteria for services and governing the delivery against them and/or managing the associated risk
- leading or facilitating the various Go/No-go Decision Boards
- be part of the Home Offices Service Architecture practice and will contribute to the definition of standards and continual service improvement
- ensure all contractors carry out processes to ITIL standards
- ensure that all gov.uk domain assets are managed and used to agreed standard
- have an in-depth understanding of Service Management Framework and will support and embed DfE practices for delivery team to follow
- building and enhancing the capabilities of the team
- representation of pattern analysis and trend spotting
- these systems work collaboratively to deliver our cross-cutting priorities, whilst providing increasingly efficient and secure services for the public
- ensure that projects transition to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams
- matrix management of transition work stream teams – coordinating and monitoring resources and actions as necessary
- manage all follow-up activities relating to the appropriate Service Management process reviews
- provide recommendations as part of continuous service improvement for Domain’s governance to meet the ever-changing needs of the business
- clearly understanding the business priorities and drivers, ensuring roadmaps for IT services are aligned accordingly
- implement improved efficiency and effective IT service management processes
- part of the Home Offices Service Architecture practice and will contribute to the definition of standards and continual service improvement
- work with other team leads to identify ways to improve the process for ease of use and to
- identify and support performance improvement opportunities and ensure compliance with quality management, risk management, security policies and procedures
- monitoring ‘shadow’ IT services and license use within the business
- find and work on Improvement opportunities and improve processes between different teams
- managing the setup and maintenance of management tools, libraries and databases appropriate for the IT Transition processes
- streamline whilst retaining integrity
- evaluate and communicate through agreed channels the impact of incidents on customers and manage the expectation of stakeholders
- contract Term: 6 Months
- contract Term: 12 months
- contract Term: 10 months
- contract Term: 12 Months with potential for extension
- reduce number of reassignment of incidents between different teams
- assuring delivered services are supportable in the ‘live’ environment, achieve business objectives and anticipated benefits
- have input to and drive effective use of Service Management processes (e.g
- contracting Authority: Home Office
- contracting Authority: The Department for Work and Pensions
- contracting Authority: NDA – Nuclear Decommissioning Authority
- monitoring and maintaining the achievement of all business-facing IT service measures ensuring agreed business outcomes are achieved
- location: Hybrid – Croydon – 1-2 times per week
- location: Hybrid – 2 days per week in Manchester or Blackpool
- location: Remote/Hybrid – Warrington 1 – 2 days per week
- effectively introduces and manages change
- since 1782, the Home Office has led work to keep the country safe from those who seek to do it harm; in doing so, we make a vital contribution to HM Government’s plan for a stronger, fairer, outward-looking and united Britain
- design and document new services. They will ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place
- as the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers
- the purpose is to oversee the transition of new and changed services into the live environment and to manage all required post implementation activities such as decommissioning and early live support activities, and to assure the required level of service capability is in place to take-on service delivery responsibilities which safeguards the integrity of the service
- work with delivery partners to successfully transition services, ensuring they are fit for purpose. You make recommendations on go-live, early life support and service acceptance
- coordinating and reporting on escalated issues and Managed Incidents, ensuring parties prioritise technical resources to achieve desired outcomes
- collect and analyse essential data and information to find a way to present information in an automatic arrangement which can generate results and keep it update on monthly basis
- design and document new services. This will ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place
Requirements
- service Management Tooling – to perform effective Incident, Problem and Change Management
- service Management experience in large scale IT, layered multi-supplier organisations and services
- asset and configuration management experience
Show more +30 - you will need to hold active SC Clearance to be considered for this role
- ITIL processes
- strong knowledge of service management framework e.g. ITIL
- service Automation
- ITIL V3 Expert Qualification
- continual Service Improvement – working with stakeholders to identify and promote initiatives
- experience in working with Business Stakeholders to deliver IT service excellence
- problem management experience
- successful Service Design and Transition
- demonstrable experience of working within an ITIL Service Management framework
- agile Working
- understanding of service reporting and monitoring
- proactive Incident, Problem, Knowledge, and Service Desk management
- ITIL Certification
- customer Service Management – supporting the needs of Agents and Customers in the Business
- experience of Applications using different hosting solutions
- this position requires Active Security Clearance
- ITIL aligned Service Management
- experience of managing service transitions/ projects following recognised project methodologies
- strong stakeholder management
- ability to identify service improvement opportunities and drive their implementation
- experience in writing MIs, advanced automated reporting
- being successful Service Design and Transition
- ITIL service lifecycle experience
- knowledge of a Service Management Framework e.g. ITIL
- setting expectations and managing stakeholders, both internal and external
- demonstrable experience of delivering business change – including matrix management of project/ work stream teams
- previous experience in managing a portfolio of services
- good understanding of incident and problem management principles
- service Management framework qualification
low salary - 12% lower than the average in this position
Earnings for position service manager
service manager - How much money do you make working at this position?
Average salary at company PUBLIC SECTOR RESOURCING is 3485£.
The national average salary is 3300£.
400 £
Lowest
Lowest
3700 £
Average
Average
7000 £
Highest
Highest
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