PARTNERING HEALTH is looking for employees for positions:
operations manager
Working hours
full-time | Permanent
permanent
Responsibility
the role will be based at our Service Centre in Fareham with regular working at PHL Healthcare Division operational sites
effectively lead and manage the lifecycle of contracts, ensuring compliance, performance, and financial management, proactively managing stakeholders
collaborating with support functions, suppliers, and external partners
identifying and mitigating potential contract risks while ensuring adherence to legal and regulatory standards
partnering Health Ltd Group has an exciting opportunity for a Healthcare Operations Service Manager to execute exceptional contract management and operational service delivery across all PHL Integrated Urgent Care contracts
be fully accountable for leading all IUC contracts ensuring the contracts are up to date, correct and delivered as customer requirements with support from the operational managers
managing contract budgets, workforce budget and negotiations
your role is critical in leading and inspiring an organisational culture that enables staff to achieve desired outcomes and deliver exceptional service. You will act as the interface between operational and strategic teams
Requirements
ideally experience in healthcare, however, you may have experience in another sector with regulatory compliance
strong background and experience in Operations leadership
experience of running a business unit with £5m turnover
be able to monitor and develop service processes and patient flow, including the creation of easily understandable SOP’s and Guidelines
experience of running a service or contact centre is desirable
knowledge of NHS contracts and contract management, including APMS, GMS and NHS Standard Form Contracts is highly desirable
knowledge of System Delivery monitoring and management, including experience in participating in A&E Delivery Boards or equivalent
PHL runs Integrated Urgent Care
contract manager
Working hours
full-time
full-time | Permanent
Responsibility
the role will be based at our Service Centre in Fareham with regular working at PHL Healthcare Division operational sites
your role is create, lead and inspire an organisational culture that enables staff to achieve desired outcomes and deliver exceptional service
you will act as the interface between operational and strategic teams
effectively lead and manage the lifecycle of contracts, ensuring compliance, performance, and financial management, proactively managing stakeholders
the role will be based at our Contact Centre in Fareham with regular working at PHL Healthcare Division operational sites
collaborating with support functions, suppliers, and external partners
identifying and mitigating potential contract risks while ensuring adherence to legal and regulatory standards
partnering Health Ltd Group has an exciting opportunity for a Service Contract Manager to execute exceptional contract management and operational service delivery across all PHL Integrated Urgent Care contracts
Salary
salary
Requirements
ideally experience in healthcare, however, you may have experience in another sector with regulatory compliance
strong background and experience in Operations leadership
experience of running a business unit with £5m turnover
be able to monitor and develop service processes and patient flow, including the creation of easily understandable SOP’s and Guidelines
experience of running a service or contact centre is desirable
knowledge of NHS contracts and contract management, including APMS, GMS and NHS Standard Form Contracts is highly desirable
knowledge of System Delivery monitoring and management, including experience in participating in A&E Delivery Boards or equivalent
PHL runs Integrated Urgent Care
Contract type
understanding of regulatory compliance
demonstrate ability to mobilise services, knowledge management and skill utilisation, using project management methods
be fully accountable for leading all Integrated Urgent Care contracts ensuring the contracts are up to date, correct and delivered as customer requirements
you will lead the IUC operational management team and empower them to oversee daily operations and delivery of their contracts that they fully understand and deliver the service specification and KPI’s
lead contract management and stakeholder management proactively across all IUC contracts calling on support from the Head of Healthcare and MD Healthcare as needed
accountable for operational managers to fulfil their rotas with the correct clinical and non-clinical mix and ensuring and meet daily forecast spend supported by delivering on their recruitment plans
contracts manager
Working hours
permanent
Responsibility
as a minimum all IUC contracts will deliver safe and effective services, meet their performance KPIs and financially perform
your role is create, lead and inspire an organisational culture that enables staff to achieve desired outcomes and delivery exceptional service
you will act as the interface between operational and strategic teams
execute exceptional contract management across all IUC contracts for PHL Healthcare Division effectively leading the IUC Operational Management team to exceed their contractual obligations across all services
location Whiteley Contact Centre with regular working at PHL Healthcare Division operational sites across Hampshire and beyond As a leader of 247 services there is an expectation to work/have a presence on a regular basis in the out of hours period
be fully accountable for leading all IUC contracts ensuring the contracts are up to date, correct and delivered as customer requirements with support from the operational managers
you will empower them to oversee daily operations and delivery of their contracts that they fully understand and deliver the service specification and KPIs
lead contract management and stakeholder management proactively across all IUC contracts calling on support from the Head Of Healthcare and MD Healthcare as needed
clinical services manager
Working hours
full-time | Permanent
permanent
Responsibility
we are seeking an experienced Nurse, Paramedic or Pharmacist leader
you have a shared responsibility for strategic, governance, quality, productivity, and operational decisions with the Contract Manager for Integrated Urgent Care
as a credible clinician you will be able to influence and utilise negotiation skills in the best interest of patients
PHL are an established and expanding healthcare organisation responsible for providing a variety of urgent and primary health care services across Hampshire
as a Clinical Manager - Matron for Integrated Urgent Care Contact Centre Services your role is pivotal in providing dedicated clinical leadership of the clinical team, being accountable for the delivery of a safe, efficient, reliable and high-quality service
the post holder will be an experienced Nurse, Paramedic or Pharmacist
you will advocate for the patient at senior level and are crucial to improving the quality and value of care and shaping PHLs organisational culture and strategic vision and communicating this to our people on the front line
as a Clinical Manager for Integrated Urgent Care Services based in our contact centre, your role is pivotal in providing dedicated clinical leadership of the clinical team, being accountable for the delivery of a safe, efficient, and high-quality service and improving our patient experience
Requirements
working with patients, families, and other stakeholders to improve clinical care, patient safety and patient experience
strategic development, planning and delivery of clinical services and quality improvement
leading clinical services and ensuring meeting CQC regulatory requirements with ratings of ‘good’ and above
clinical management and leadership role in an independent healthcare organisation desirable
experience in Primary Care or in an urgent care setting such as an NHS111, urgent treatment centre or Out of Hours
experience of working in a multi-disciplinary team including mentoring of junior staff
administrator
Working hours
part-time | Permanent
Responsibility
onboard patients into our service through established pathways while ensuring that all patient information is entered accurately onto our clinical systems
ensure all onboarded patient cases are actively monitored and completed within a 24-hour period by PHL Clinicians
monitor the nhs.net email inbox for any lists, individual requests and queries and provide a response within a timely manner
monitor the Volume of Daily Inbound Cases and follow determined escalation processes
Requirements
demonstrate kindness, understanding and empathy
experience within roles where customer service was paramount is highly desirable
excellent communication and interpersonal skills
be able to demonstrate great customer service
good standard of literacy and numeracy
ability to question, to gather information and act on that information appropriately and proactively in order that the patients receive the best possible care and help
PHL Group aims to assist suitable candidates with their transition into a career in the thriving and fast-paced private healthcare industry
the Benefits
manager
Working hours
permanent
it manager
Working hours
permanent
full-time | Permanent
Requirements
IT support or project management Certifications would be beneficial
experienced in support and installation of IT, Telephony and various applications and clinical platforms
self-Confident and to be able to manage your work schedule if required is important
able to demonstrate an attitude in line with the company values, with a cohesive and supportive approach to teamwork
must have a full UK Driving Licence
Responsibility
managing Security Incidents and reporting on these issues
infrastructure engineer
Working hours
full-time | Permanent
Salary
salary
Responsibility
to provide detailed explanations and reports on how issues occurred and how they have been resolved
to complete a very good level of documentation and quick start deployment guides
assist in defining, planning and justifying in business terms projects to develop/implement for new or existing IT systems
to work across various IT, Telephony, Clinical and Non-Clinical Application Deployment Projects for PHL and our customers
delivering new and modified IT systems that address IT security, performance, and availability requirements
being organised in this role is important and will help in getting tasks completed on time without delays
supporting software and hardware installations, specifications, testing and service transit
managing reports for Asset Management, Patch Management, Starter and Leaver Management
Requirements
experienced technical background in IT – at least 3 years at 2nd line level
excellent troubleshooting skills across Hardware, Operating Systems and Applications
experience with running projects and work packages. Managing timescales, issues and risks and reporting updates to the project lead
experience with running projects and workpackages. Managing timescales, issues and risks and reporting updates to the project lead
strong communication skills with End Users, Senior Management and PHL’s IT, Telephony and Application Third Parties/Suppliers
any IT support or Project/ITIL Certifications would be desirable but not essential
experienced in support and installation of IT, Telephony and various applications and clinical platforms
self-Confident and to be able to manage your work schedule if required is important
recruitment administrator
Working hours
part-time | Permanent
Salary
salary
Requirements
customer focused
ability to communicate confidently both verbally and in writing
be able to manage multiple stakeholders effectively and able to constructively challenge where required
must display strong attention to detail
must have proven experience of providing admin support to a busy team, within a fast-moving Recruitment/HR environment
previous experience of working within healthcare with internal/RPO or agency recruitment experience
team leader
Working hours
full-time | Permanent
Salary
salary
Responsibility
work collaboratively with Senior Management and Operations staff to ensure a high performing culture exists across the call centre
ensure the Team provide a consistently high level of care to our patients and KPIs are met
audit and monitor service performance retrospectively and in real time and make decisions to influence optimum performance against a challenging background
support staff training, development and coaching as required, to include annual mandatory training
to carry out staff appraisals as required
investigate and manage disciplinary/grievance matters as they arise
investigate and resolve incidents reported on shift