LANGUAGE MATTERS RECRUITMENT CONSULTANTS

Responsibility

• london, Hybrid
• london
• £31000 - £32000 per annum
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• up to £32000 per annum
• permanent
• contract/Interim
• customer service and sales support
• being the first point of contact for customer queries, answering calls and emails in a timely and professional manner
• being the primary contact for technical and business enquiries
• providing product information and support to their French-speaking customers
• proactively dealing with any returns and exchange issues
• identifying new potential clients and building and maintaining relationships with existing clients
• troubleshooting issues to resolution
• processing and tracking of orders
• writing comprehensive meeting reports
• being responsible for effectively identifying and anticipating customer needs
• working alongside the sales team and other departments where required
• updating the company’s data, calculating and researching additional information in line with client requirements
• maintaining knowledge of products and keeping up to date with new products and promotions
• £26000 - £29000 per annum + Excellent benefits
• being the first point of contact for all customer queries, answering calls and emails in a timely and professional manner whilst utilising your Dutch language skills
• being the first point of contact for all customer queries, answering calls and emails in a timely and professional manner whilst utilising your Italian language skills
• dealing with returns, refunds and exchanges
• maintain knowledge of products by keeping up to date with new products as well as providing guidance and advice on the products

Requirements

• required to be fully fluent in French and English, both written and spoken
• required to be fluent in Dutch and English, both written and spoken
• required to be fluent in Italian and English, both written and spoken
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• fluent in French and English, both written and spoken
• fluent in Dutch and English, both written and spoken
• previous solid experience in office customer service/support roles is a must
• experience working in a customer support, customer services, client support or any office-based experience is desirable
• solid experience providing wholesale customer support services in a product support and/or order dispatch environment is a must
• previous experience managing client relationships or customer service
• previous experience in a Fintech company is desirable
• demonstrated interpersonal skills and ability to work as part of a team or independently
• experience working in an online customer support, customer service, sales administration, client support or order fulfilment role is a key requirement
• educated to degree level and familiarity with a professional environment
• excellent communication and listening skills
• previous experience dealing with wholesale clients and B2B customers is essential
• excellent communication and presentation skills
• computer-literate with strong troubleshooting skills
• strong attention to detail
• an interest in fashion, luxury or the retail industry is desirable
• proactive and the ability to manage priorities
• languagematters is acting as an employment agency in relation to this vacancy
• strong communication skills and able to work in a fast-paced environment dealing with a high volume of orders
• strong communication skills: active listening, writing/typing, informal communication

Earnings for position customer service representative

Responsibility

• london
• £41000 - £43884 per annum
• temporary
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• contract/Interim
• banking
• administration, PA and secretarial
• providing general secretarial and administrative support, including diary management, arranging travel, preparing meetings, making reports, minute taking and handling deliveries
• supporting the Managing Director with administrative and operational duties
• NH 23892b
• being the main point of contact for staff members and clients, ensuring smooth communication at all times
• manage day-to-day running of the Office
• trade life cycle management
• ensuring all materials are accurate and are documented efficiently and correctly on the database
• supporting the MD with draft financial reports, as well as yearly budgets, invoice processing and accounts allocation
• daily controls
• within this role you will be providing a wide range of administrative tasks and supporting a busy team
• maintaining and updating all project files and project documents
• other ad-hoc administrative duties
• exception management
• trade allocation
• this position is a 12 month contract with a start date as soon as possible
• £50000 - £65000 per annum + depending on experience
• our client is looking for an experienced Dutch speaking Office Manager to join their team on a full-time basis for 12 month contract

Requirements

• fluent in English, both written and spoken. Additional Spanish language skills are desirable
• required to be fluent in Dutch and English, both written and spoken
• german language must be to native level standard or strong business level, both written and spoken
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• degree-level educated
• 5 years’ experience as an Office Manager, Administrator, Event Administration, Event Coordinator, Administration Coordinator or Team Assistant
• good understanding FX, Bond and IRS Products
• proven experience of working in administrative role or similar
• previous experience or background in Accounting and/ or Finance
• experience in owning multiple process
• strong prioritisation and multitasking skills and excellent attention to detail
• advanced administration skills
• exceptional communication, organisational and time management skills
• able to start immediately
• switched-on and able to work well in a fast-paced environment
• dynamic professional with a strong can-do attitude
• available to start ASAP
• languagematters is acting as an employment business in relation to this vacancy
• languagematters is acting as an employment agency in relation to this vacancy
• previous experience in an Office Manager role, with the addition of providing 1:1 support

Earnings for position office manager

Responsibility

• london
• permanent
• customer service and sales support
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• being the first point of contact, answering all queries via telephone and email across the Nordic market, specifically Finland
• answering emails, chats and telephone calls in Hebrew as well as English
• take incoming call, live chat, and email enquiries from customers in an efficient manner
• processing and tracking orders
• resolving customer enquiries regarding orders
• update orders regarding address or order changes
• proactively dealing with any returns and exchange issues
• taking ownership of customer problems, investigating and following them through to a solution where the customer is satisfied
• maintaining a great relationship with customers
• monitor orders and advise on any known problems or delays
• maintaining knowledge of products by keeping up to date with new additions and providing guidance and advice on all products
• actively participate in the lifecycle of customer orders
• working closely with the marketing team, assisting with social media when required
• up to £28000 per annum + + Benefits
• being the first point of contact, answering all customer and client queries via telephone and email across the Nordic market, specifically Sweden

Requirements

• required to be fluent in Swedish and English, both written and spoken
• required to be fluent Finnish and English, both written and spoken
• required to be fluent in Hebrew and English, both written and spoken
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• fluency in French and English essential, additional fluency in Spanish is desired
• previous experience in order management within a customer support or sales administration role
• experience as a Customer Service Advisor, Customer Service Executive, Customer Service Representative, Client Service Executive or Customer Support Specialist
• previous experience as a Customer Service Advisor, Customer Service Representative, Client Service Executive, Customer Care Coordinator or Customer Support Agent desired
• solid experience providing customer support services, helpdesk or technical support essentially in a product support and/or order dispatch environment
• an interest in fashion, luxury or the retail industry is desirable
• team player and work well in a fast-paced environment
• possess a professional, helpful and friendly telephone manner
• experience working in an online customer support, customer services, or client support is a key requirement
• strong communication skills and able to work in a fast-paced environment dealing with a high volume of orders
• have excellent attention to detail
• demonstrated interpersonal skills and the ability to work as part of a team and independently
• previous experience dealing with wholesale clients and B2B customers is desirable
• strong communication skills, able to work in a fast-paced environment
• solid knowledge of Microsoft operating systems
• languagematters is acting as an employment agency in relation to this vacancy
• an interest in fashion, luxury or retail industry is desirable

Earnings for position customer service advisor

Responsibility

• london - North West
• £25000 - £28000 per annum
• permanent
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• finance and accountancy
• managing and maintaining the sales ledger
• managing and maintaining your own client portfolio
• managing and maintaining the sales ledger for Germany
• ensuring outstanding debts are collected efficiently via telephone and email before the due date
• handling the judicial dunning procedure
• dealing with a high volume of invoices and credit/debit notes
• analysing credit reports and payment history to offer payment plans in line with the credit policy of the company
• analysing the financial situation of clients and supporting them the best way possible
• setting up new accounts for debtors
• building strong relationships with customers to ensure prompt payment is guaranteed
• processing the insolvency proceedings
• collecting debts via telephone, email and fax
• MD 23650a

Requirements

• required to be fluent in Spanish, Italian and English
• required to be fluent in Polish and English, both written and spoken
• required to be fluent in German and English, both written and spoken
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• previous experience in credit control, debt collection, accounts receivable or customer service is desirable
• previous experience in credit control, debt collection, or accounts receivable is desirable
• required to have completed a commercial/legal education or a degree
• attention to detail and good analytical and numeracy skills
• previous experience in credit control, debt collection, accounts receivable or an administrative role
• previous experience in handling the judicial dunning procedure
• previous skills in arranging settlements, debit notes and invoices
• able to work in a fast-paced environment and to tight deadlines
• great communication and organisational skills
• languagematters is acting as an employment agency in relation to this vacancy
• able to work independently and in a fast-paced environment
• team player with a collaborative approach
• great attention to detail

Earnings for position credit controller

Responsibility

• london - South West
• london - Central
• £25000 - £35000 per annum
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• permanent
• human Resources and Recruitment, Sales and account management
• actively searching for talent in candidate pool or on social media channels
• human Resources and Recruitment
• helping clients with the organisation of the recruitment process
• developing new business relationships with clients in Germany
• writing job adverts and creating content for social media channels
• £23000 - £26000 per annum + + uncapped commission

Requirements

• fluency in written and spoken German and English
• fluency in English and another language
• you are passionate about working with people in the digital space and the real world
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• excellent verbal and written communication skills for engaging with candidates and clients
• you have a bachelor’s degree or equivalent qualification
• motivated, tenacious and determined with a strong sense of urgency
• motivated and ambitious
• goal orientated and solutions focused
• you have experience dealing with customers or experience in sales
• strong IT skills
• good fun to work with to fit in within our friendly and hardworking team
• languagematters is acting as an employment agency in relation to this vacancy

Earnings for position recruitment consultant