IT + NETWORK SOLUTIONS Salary
183 EVERSHOLT STREET LONDON NW1 1BU
TIN: 05112180
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Earnings on positions in IT + NETWORK SOLUTIONS
IT + NETWORK SOLUTIONS is looking for employees for positions:
customer service advisor
Working hours
- full-time | Part-time | Permanent
Responsibility
- order entry into CRM/ERP system
- respond to internal / external enquiries while maintaining department service level
- collect information via the telephone and ensure all incidents are identified and managed correctly. You may have to escalate issues to various departments
- liaise with account managers regarding customer requirements, order updates, pricing, and general account management
- filing to ensure documentation is available to support internal/external audits
- communicate with 3rd parties to amend or follow up on requests
Education
- A-Level or equivalent
Requirements
- customer Service orientation
- ability to build relationship at all levels
- self-motivated attitude, conscientious and excellent personal discipline
- multi-tasking skills, ability to prioritise, attention to details
- proactive and takes the initiative to ensure the customer has a positive outcome at all times
- analytical and problem solving skills
- must resolve order intake, order returns, account management and shipping issues successfully and efficiently
- ability to obtain and work through issues relating to product availability before they affect the customer