manage network support and logistic components, including installation of carrier circuits, colocation facilities, and equipment delivery to remote sites
provide Tier 2 & 3 network infrastructure support where required, onsite and remote
troubleshoot network operational issues in the infrastructure, including vendor escalation
follow the ITIL Framework service desk process
maintain network documentation
Requirements
must have at least 5 years of experience in network support
advanced routing and switching knowledge
ability to design enterprise networks
through understanding of key Networking Components e.g. – Firewalls, Load Balancers, VPNs, Failover, SSL, DNS, etc
experience with Cisco SDWAN
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