operations manager
4 the last 104 days, recently 2023-09-30
Responsibility
- role: Operations Manager
- telephone interaction with patients/clients/staff report writing and management case investigations with internal and external clients/patients/ staff during meetings etc
- locations: Edgware
Show more +18 - locations: Kent and Edgware
- concentration is required for analysing data, writing reports, attending meetings etc
- contract type: Permanent
- will be frequently interrupted due to the operational nature of the role
- P a g e | 5
- to investigate and support the response to patient queries / complaints within the team to ensure these are dealt with promptly and effectively promoting a positive patient experience
- the work is often unpredictable, and the post holder may have to adapt to change in brief time frame and be able to deliver outcomes
- ensure that all appraisal/personal development plans and mandatory training is undertaken by the team to ensure service compliance
- control Management & Team Patient’s carers or relatives
- in conjunction with clinical staff ensure that patient transport is only provided where the patient meets the agreed eligibility criteria according to the service contracts
- opportunities policies and procedures
- contribute to and influence service development within the department
- responsible to Managing Director
- manage sickness, disciplinary and performance issues in line with company policies
- to take an active role in ensuring that all staff are up to date with the policies and procedures
- add value to the patient journey to avoid duplication of effort and ensure consistency of service ensuring an effective inter hospital transfer process
- ensuring key performance indicators are met and where not, appropriate action is taken to rectify the issue
- actively support team feedback and take appropriate actions to support varying standards of performance by effectively managing our fleet resources and ensuring all safety and equipment checks are conducted by staff and any defects reported in line with the department procedures
Requirements
- physical The post holder is occasionally exposed to episodes of light exertion, for example, whilst moving and handling equipment
- standard keyboard skills required
- qualification Degree or equivalent
Show more +21 - experience Experience in patient transport Experience of the NHS
- or similar
- the post holder will be required to travel between the Trust sites
- there are frequent times they will be required to sit, stand, or walk
- previous experience in a
- management position
- experience in the development
- they will frequently be required to support staff/patients/clients during discussions and decision-making processes
- and implementation of operational processes and systems
- the post holder must be able to work successfully under pressure of time and resources
- operations management: 3 years
- they may have to deal with staff and occasionally patients and their families who are angry/upset/tearful
- managing and recruiting staff
- the post holder may occasionally be required to lift, push, and pull objects, using trolleys in accordance with company manual handling guidance
- experience in using computerised systems as well as PC based facilities such as spread sheets, databases etc
- staff members will occasionally be exposed to emotive situations while working E.g., Death, child protection issues/cases
- experience of staff change management
- working Frequent episodes of exposure to VDU screens whilst inputting
- emotional The post holder will be more than likely exposed, more than once a month, to circumstances that are distressing or emotional e.g., employee relations issues
- skills Effective communication, Ability to use a range of influencing
- conditions data
Benefits
- mutual
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