DESIGN FLOORING Salary
UNIT 8 MONTPELIER CENTRAL STATION ROAD MONTPELIER BRISTOL BS6 5EE ENGLAND
TIN: 03690050
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Earnings on positions in DESIGN FLOORING
DESIGN FLOORING is looking for employees for positions:
customer service advisor
Responsibility
- build strong relationships within the business, liaising with the Technical Team Manager, Head of Customer Experience and Business Managers
- maintain up to date accurate records, log all technical queries in internal digital platforms
- develop and maintain an excellent knowledge of all Karndean and Palio products
- keep Product technicians updated, manage the Technical email inbox
- site inspection reports, process replacement sales orders, arrange collections
- process credits and claims via internal digital platforms
- technical support for customers and the wider company, communicating with all stakeholders via phone, email, and digital platforms, ensuring customer service excellence
- QC inspect complaint related product and further QC of held stock where deemed necessary
Requirements
- excellent role model of the Karndean brand values
- previous experience working in a customer service industry including case management
- passionate about delivering excellent customer service
- positive mindset, Self-motivated with a drive to succeed
- excellent verbal, written and interpersonal communication skills
- analytical and att