CROWN COMMERCIAL

Responsibility

• details
• reference number
• growing the customer base; increasing spend through CCS solutions that drive value and benefits to customers
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• growing the customer base increasing spend through CCS solutions that drive value and benefits to customers
• retain and develop existing business with allocated organisations
• retain and develop existing business with allocated organisations, building and maintaining strong, long lasting positive customer relationships
• retain and develop existing business with allocated organisations building and maintaining strong, long lasting positive customer relationships
• actively facilitate delivery of the Commercial Benefits target for allocated organisations
• lead a remote/hybrid team of highly motivated and driven account managers
• actively facilitate delivery of the commercial benefits target for allocated organisations
• monitor service delivery and deal with escalations as they arise
• implement and support strong governance between CCS and the WPS regions
• monitor service delivery and manage escalations across CCS as they arise
• work with Category Leads to devise and shape new products, services and solutions to deliver growth and delight customers
• implement and support strong governance between CCS and UK Public Sector
• work with the Head of Communications to ensure effective marketing is in place
• work with the head of communications to ensure effective marketing is in place
• the main objectives align directly to CCS Corporate objectives in terms of delivering value and commercial benefits, by building outstanding customer relationships, making a real impact on customers spend, inputting to CCS` solutions and products, all to ensure Customer Satisfaction
• work with allocated organisations on future commercial pipelines, and create a Strategic Account Plan and commercial delivery plan for and with allocated organisations
• report into Senior Leadership with updates on key deliverables and customer issues
• report into senior leadership with updates on key deliverables and customer issues
• the post holder will own the Strategic Account Plans and CCS Commercial Benefits target for their allocated departments and oversee the programme necessary to deliver the objectives
• promote Inclusion and Diversity at all times
• work with allocated organisations on future commercial pipelines, and create an annual strategic account plan and commercial delivery plan for and with allocated organisations
• creating and maintaining a leadership culture across the Directorate
• creating and maintaining a leadership culture across the directorate
• they will work across CCS to ensure an adequate pipeline of saving initiatives and growth impact opportunities are developed and will engage with organisations at the highest level to assist in the development of key initiatives
• role modelling the CCS Behaviours and working with other Directors on establishing high performance
• the post holder will develop CCS relationships with the allocated organisations by building reputations, identifying commercial opportunities for CCS Products and Services that will add value to all customers
• promoting Inclusion and Diversity at all times
• promote inclusion and diversity at all times
• the post holder will also hold a place on decision making committees across CCS, be a member of the CCS wide Senior Leadership Team and be expected to take a leading role in Inclusion and Diversity networks, building on making CCS “A great place to work, a place where you bring your whole self to work”
• the post holder will also hold a place on decision making committees across CCS, be a member of the CCS wide Senior Leadership
• work with category leads to devise and shape new products, services and solutions to deliver value, benefits and opportunities to delight customers
• role modelling the CCS Behaviours and Values and working with other Directors on establishing high performance
• role modelling the CCS behaviours and values and working with other directors on establishing high performance
• additionally, they will represent and champion their customer Sector interests to senior leadership within CCS , provide constructive challenges to customers, act as a trusted commercial advisor and ensure CCS understands and provides the required service excellence standards
• team and be expected to take a leading role in Inclusion and Diversity networks, building on making CCS “A great place to work, a place where you bring your whole self to work”
• person specification

Requirements

• senior stakeholder experience, demonstrating strong engagement skills
• leadership
• communicating and influencing
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• experience in Strategic Account Management, business development or B2B sales
• seeing the big picture
• A strong track record of delivering very challenging targets in a difficult environment with multiple stakeholders
• making effective decisions
• can demonstrate personal impact, negotiation and influencing skills and be an outstanding communicator; who can build and maintain strong relationships
• managing a quality service
• working together through emotional intelligence
• working together
• behaviours
• success Profiles Framework
• experience of working in a commercial environment within the health sector. Including experience in strategic account management, business development or B2B sales
• experience of working in a commercial environment with Local Government organisations. Including experience in strategic account management, business development or B2B sales
• experience of providing commercial judgement to senior stakeholders and being a highly proactive individual, with an ability to demonstrate excellent business judgement
• you will also be asked to take part in a staff engagement exercise
• these assessments will not result in a pass or fail decision

Responsibility

• details
• reference number
• spend more than £34 billion through the agreements we create
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• enjoy more than £3.5 billion in commercial benefits annually through our agreements
• support the management of projects, including updating project plans, risk and issues logs
• follow established procedures and instructions to provide general administrative, clerical, computer operations and data handling support to procurement teams and customers in line with regulations and procurement policy

Requirements

• ● Be aged 18 or over
• be aged 18 or over
• ability to build and develop internal and external stakeholder relationships, including managing expectations and conflicting priorities
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• ● 2 A-levels or equivalent
• 2 A-levels or equivalent
• communication skills, including the ability to provide/obtain information, seeking clarified detail, explain and implement policy and procedures
• excellent organisational and project management skills with the ability to proactively manage workloads, undertake independent decisions and an eye for detail
• ● Not hold or be working towards a similar level or higher-level qualification to the apprenticeship unless this is in a significantly different subject/business area
• not hold or be working towards a similar level or higher-level qualification to the apprenticeship unless this is in a significantly different subject/business area
• behaviours
• ● Have the permanent right to work in the UK and have been ordinarily resident in the UK/EU/EA for 3 consecutive years before starting the apprenticeship
• have the permanent right to work in the UK and have been ordinarily resident in the UK/EU/EA for 3 consecutive years before starting the apprenticeship
• ● Have left full-time education by the time the apprenticeship starts and not be in receipt of funding for other learning programmes
• have left full-time education by the time the apprenticeship starts and not be in receipt of funding for other learning programmes
• this is a development role so to be eligible to apply, the training and development you receive during this apprenticeship must provide you with significant new skills and learning
• this is an essential requirement for apprenticeship funding and means you must not already be over-qualified or over-experienced in this type of work

Earnings for position apprentice

Responsibility

• details
• reference number
• provide a complete and informed response on first contact to all customers and suppliers
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• this requires strong CCS awareness to ensure a quality first line customer response to telephone, web and email enquiries
• position: Customer Service Advisor
• ensure customer satisfaction and continuity of service is managed
• compliance with internal QA, organisational service and advice standards, ensuring high quality of support offered
• follow procedures for capturing and recording all customer generated communication and action accurately into the CRM system
• enquiry resolution service for a wide range of customers across Central Government, the wider public sector and the business / supplier community
• managing workflow and escalation of enquiries that cannot be resolved at the first line to the relevant point of contact within the organisation
• develop specialist expertise in agreed business areas
• person specification
• ensure individual and team targets / KPIs for customer service are maintained
• acknowledging complaints & where needed, the transferring of the complaint through to a senior advisor for resolution

Requirements

• experience of working in a call centre environment, specifically working to targets and measures in cross functional, fast paced environment
• commercial Acumen
• excellent communication skills, both oral and written, tailoring all communications to suit the audience
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• customer service ethos – experience of delivering within a service environment and achieving excellent customer service results
• behaviours
• ability to deal with wide ranging enquiries and follow through to resolution, along with the ability to develop solutions to address a problem

Responsibility

• to develop and agree, in conjunction with key senior stakeholders, the organisation’s overall marketing strategy covering a range of customer value and service propositions delivered via a wide variety of channels
• collaborating with senior team members across all departments to uncover insights and create innovative marketing and branding strategies
• to manage the marketing budget and report progress on key performance measures
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• monitoring, reviewing, and reporting on all marketing activities, results, and Return on Investment
• complaints procedure
• do you want to lead a multi-disciplined team of marketing professionals to help CCS achieve its strategic priorities?

Requirements

• experienced leader and manager, capable of leading large and diverse teams
• B2B marketing campaigns
• demonstrable ability to think strategically, with experience of developing marketing strategies and leading b2b marketing campaigns, with demonstrable results
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• digital and social media management
• experience in brand management, including managing oversight and compliance with brand guidelines, and experience of further developing a brand’s value proposition
• ability to manage external delivery partners to deliver against strategic requirements, holding them to account to ensure value for money
• ability to prioritise workload effectively for themselves, and their teams and to manage expectations with internal customers
• excellent communication and presentation skills to explain marketing plans and strategies and bring colleagues and stakeholders with them
• knowledge and understanding of the UK public sector and civil service with an appreciation for how it operates in line with ministerial work

Earnings for position head of marketing

Responsibility

• next year, the CCS Chief Executive Officer , Simon Tse, will retire and an opportunity now exists to appoint a new CEO to lead an organisation that is a key part of the Government Commercial Function and sits at the heart of commercial transformation taking place across government
• the successful candidate will lead over 800 staff based across five main locations in the UK, and drive the organisation to achieve an even greater level of impact and influence

Earnings for position chief executive