CROSSROADS CARE NI

Responsibility

• ensure effective communication with clients and their representatives and that records in client files are kept up to date
• within the everyday working of the office accept referrals and pass necessary information to the administrative staff to input onto the domiciliary software package
• staff Management
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• ensure new packages are implemented and changes in client care needs are implemented in a timely manner, including updating the domiciliary software package accurately and on a real time basis
• liaise with Monitoring Manager and/or officers to ensure appropriate paperwork and records are kept in the scheme office and in clients’ homes and to ensure that Crossroads reviews are conducted effectively and efficiently
• to co-ordinate and allocate changes to calls including cover for care attendants’ work in their absence, ensuring the domiciliary software package is maintained accurately and on a real time basis
• attend Trust and other reviews as necessary or provide written reports to the Trusts on their reviews in a timely manner keeping appropriate records
• as necessary, to manage the brokerage system for the Northern Scheme, ensuring that it is checked and responded to on a regular basis, and to do the equivalent for the system in place
• deal effectively with issues/complaints, including medication errors and Quality Monitoring issues and/or results of client surveys/audits, ensuring proper records are kept and report to the client, their representatives, Trust, Operations Manager, Human Resources and RQIA as required
• to manage the emergency out of hours phone on a rotational basis, ensuring that a full service is provided over the out of hours times and reporting on issues to the appropriate manner as required
• attend team meetings and be responsible for maintaining a record of meetings
• provide cover and/or relief for other managers and administrative officers as required
• you will be responsible for a designated scheme or schemes, including organising Care Attendant rotas and covering calls when staff are absent
• be responsible for receiving new starts and inducting them into the scheme in a timely manner, including organising support, work shadowing, training and quality monitoring in accordance with procedure, also ensuring they have a rota of work or cover in a timely manner
• ensure that care staff training is up to date, ensuring they attend mandatory training in a timely manner

Requirements

• experience of managing staff
• experience in a Domiciliary Care setting
• full driving license, car and business insurance
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• team Management, Attention to detail, Communication
• experience in excellent customer service delivery
• experience using Microsoft packages in an office environment
• full driving licence, car and business insurance

Earnings for position manager

Responsibility

• attend the assignment as agreed to perform duties as specified by the hiring company and stipulated within any personal care plan
• ensure compliance with provisions of personal care plan and whenever possible apply these where consistent with care plan
• comply with Registration Requirements of N.I.S.C.C
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• comply with requirements of Regulation and Quality Improvement Authority
• bathing in bed/bathroom/chair to include essential aspects of personal hygiene
• assist in the management of continence of bladder and bowel
• advise your shift manager of any changes to your personal circumstances which impinge upon your duties as an Agency Healthcare Worker
• assist with dressing and undressing
• listen to the directions and requests of both the person with care needs and the hiring organisation and whenever possible only apply these where they are consistent with the care plan
• assist with feeding as stipulated in care plan
• administer only the medication as prescribed by a qualified medical practitioner under the direction of the hiring company
• other duties of a similar nature and appropriate to the grade may be assigned; this may involve working in a different setting
• all tasks and duties that you are expected to do will be provided to you before each assignment. We will not offer you an assignment which include tasks you are not trained to carry out
• assist with mobility and transfers, using correctly, any specialised equipment provided. Clients must not be moved / lifted without use of specialised equipment
• assist with the provision of emotional support to the family as part of a caring team
• as an agency worker, you will represent Crossroads at all times. Therefore, you must maintain a professional manner and complete all assignment to the highest standards
• observe and report back promptly to the hiring company any alteration in the family circumstances affecting service provision
• liaise regularly with the shift manager
• attend regular team meetings
• preparing meals for the service user and washing up thereafter
• notify your shift manager immediately of any change in availability to work

Requirements

• 3 months previous experience working within a healthcare setting
• reliable, trustworthy and dependable
• highly self-motivated
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• integrity and good character - being honest and trustworthy
• works to high standards
• ability to maintain confidentiality
• the right to live and work in the UK

Responsibility

• the post holder will provide respite care which may include sitting services, befriending and taking clients out, and encouraging socialisation

Requirements

• right to live and work in the UK
• previous caring experience
• right to work and live in the UK
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• ability to Identify and Anticipate needs, Listening to patients, Providing Care, Administering Therapy
• full valid driving licence, access to a car and willing to obtain business use
• full driving licence, valid insurance , use of a car
• residing in the area advertised

Earnings for position care and support workers

Responsibility

• to undertake any other relevant duties which may be required
• to attend meetings, courses and working groups as required
• record-keeping and administration as required

Requirements

• required Criteria
• right to work and live in the UK
• full driving licence, valid insurance , use of a car
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• residing in the area advertised
• desired Criteria
• any experience of interpersonal skills or youth work would be an advantage
• skills Needed
• situation Evaluation and Analysis, Ability to Identify and Anticipate needs, Building Relationships
• about The Company

Responsibility

• ensure that all mandatory training for Scheme Managers, Agency staff and Care staff is allocated and carried out within Crossroads, ensuring that they are always compliant and in line with minimum standards
• be responsible for scheduling staff on refresher training at the appropriate intervals and ensure it is shown on staff rotas
• to attend all staff meetings and staff supervision sessions as and when required
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• ensure reports are made to the various trusts in regard to all notifiable events including incidents, accidents and complaints and to ensure that this is done in an appropriate and timely manner
• ensure that reports are completed to a professional standard
• provide training to external parties as and when required
• ensure staff are spot checked on a regular basis and in the absence of monitoring staff complete staff spot checks as and when required
• miscellaneous
• ensure that all paperwork and files are maintained appropriately
• ensure that policies and procedures are adhered to and that RQIA and NISCC standards / codes are met
• oversee the training of all staff ensuring full compliance with legislation
• liaise with senior management in a timely manner regarding any training concerns or required updates

Requirements

• registration with NMC
• 5 years post qualification experience
• 2 years managerial experience
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• certified trainer in health and social care setting