receptionist / administrator
3 the last 156 days, recently 2023-05-09
Responsibility
- a. Support administrative and reception staff, providing cover during staff absences
- a. Partake in audit as directed by the audit lead
- a. Maintaining and monitoring the practice appointment system
Show more +27 - b. Complete opening and closing procedures in accordance with the duty rota
- b. Produce meeting agendas and record the minutes of meetings
- b. Process personal, telephone and e-requests for appointments
- c. As required support the clinical pharmacist in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
- c. Support administrative and reception staff, providing cover during staff absences
- c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- d. Complete opening and closing procedures in accordance with the duty rota
- d. Signpost patients to the correct service
- e. As required support the clinical pharmacist in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
- e. Process incoming and outgoing mail including AccuRx queries
- f. Ordering and monitoring of stationery supplies
- f. Initiating contact with and responding to, requests from patients, team members and external agencies
- g. Process referrals to external agencies such as secondary care using the electronic referral system
- h. Process calling letters are requested
- i. Process all DNA letters in accordance with current policy
- j. Action GP2GP tasks
- p. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
- r. Carry out system searches as requested
- k. Photocopy documentation as required
- l. File and store records as required
- s. Maintain a clean, tidy, effective working area in accordance with GDPR at all times
- m. Data entry of new and temporary registrations and relevant patient information as required
- o. Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
- q. Manage all queries as necessary in an efficient manner
- t. Monitor and maintain the reception area and notice boards
- n. Input data into the patient’s healthcare records as necessary
- u. Support all clinical staff with general tasks as requested
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