CHESTER ZOO HOTELS is looking for employees for positions:
payroll manager
Responsibility
develop and implement talent acquisition strategies to attract and retain top talent in the hospitality industry
collaborate with the wider Chester Zoo People & Culture team to ensure alignment of culture and employee experience across the group
implement effective onboarding and orientation programs to ensure new hires have a smooth transition and feel connected to the organisation
develop and deliver training and development programs to enhance employee skills and knowledge
partner with managers to create performance management processes, including goal setting, performance evaluations, and career development plans
implement initiatives to improve employee engagement, satisfaction, and retention, such as recognition programs, wellness initiatives, and team-building activities
serve as a trusted advisor and resource for employees, providing guidance on HR policies, procedures, and conflict resolution
stay updated on industry trends and best practices to continually enhance our talent management and culture initiatives
Requirements
ability to handle confidential information with discretion
experience in managing shift-based payroll structures
proven experience working in a senior payroll position, ideally complimented by a recognised professional qualification
strong generalist HR experience
strong organisational and time-management skills
skilled in managing a small team with a supportive, collaborative and hands-on approach
strong knowledge of payroll processing and employment laws
an excellent knowledge of PAYE and employee benefits including National Minimum Wage, Pensions and Salary Sacrifice
fabricator welder
Requirements
to be timed served with a recognised qualification in fabrication & welding
broad technical knowledge of welding and fabrication techniques, with a high attention to detail
knowledge of requirements with regards to Mechanical upkeep of equipment - LOLER & PUWER
good understanding of Health and Safety for the construction industry and capable of working within a highly controlled environment
preferably hold a PASMA mobile scaffolding certificate
understand and demonstrate knowledge of hydraulic systems
to have the ability to solve problems and adhere to H&S guidelines
to be self-motivated, resourceful, flexible and have a willingness to learn
food & beverage manager
Requirements
experience operating in a high-volume business, at a management level
exceptional guest service skills within a guest focused environment
experienced people manager who is able to lead and inspire a team in a range of disciplines
in depth knowledge and experience of Health & Hygiene Safety legislation processes
good practical knowledge of budgets, forecasting and setting targets
excellent written and verbal communication with the ability to liaise to people at all levels
knowledge of balancing guest requirements and service capabilities with the need to return a profit
awareness of current food & beverage and event trends with the ability to benchmark against competitors and able to present ideas for improvement to introduce best practice ahead of the game
Responsibility
ensure all team members adhere to policies and procedures, including food safety standards, health and safety legislation, and licensing laws
oversee the daily management of The Oakfield pub, ensuring smooth service and an exceptional guest experience at all times
maximise revenue and profitability by monitoring payroll and spend, encouraging upselling, and minimising waste and shrinkage
head of marketing
Salary
salary
Requirements
degree qualified, preferably business related
proven experience of leading marketing and digital teams at a senior level
proven experience in strategic planning, audience strategies and behaviour change campaigns
extensive knowledge of the changing media and digital landscape, including dynamic pricing of media and sustainable practices
experience in data management, risk assessments and compliance
strong experience in brand strategy, planning and management of world class brand campaigns, including experience in high profile brands, ideally for a visitor attraction or not for profit organisation
knowledge of design, artwork and print production processes
extensive proven experience working in a fast paced and large organisational marketing leadership role and managing a team working across a range of disciplines and projects
Responsibility
extensive experience in driving loyalty and growth across audience types
lead the brand through a new re-brand rollout and drive the reputation of the zoo across audiences
experience of providing reports to senior directors and trustees to inform decision making
receptionist
Responsibility
welcome guests with warmth, friendliness, and professionalism
manage check-in and check-out procedures efficiently
handle guest requests, questions, and bookings
liaise with housekeeping, concierge, and other departments
process payments and maintain accurate records
support the front office team in maintaining high standards of service
room attendant
Responsibility
clean and prepare all lodges to the highest luxury standards
replenish amenities and linen with care and attention to detail
report maintenance issues promptly
support laundry and housekeeping operations where needed
work with pride and professionalism in a fast-paced environment
ensure all health, hygiene, and safety procedures are followed
retail manager
Responsibility
lead and inspire a large team, setting clear objectives and ensuring sales targets are achieved
proactively manage labour, stock, and operational expenses to maximise efficiency while maintaining exceptional service standards
recruit, supervise, develop, and motivate team members to deliver outstanding customer experiences
oversee and enhance visual merchandising standards, ensuring displays are engaging, innovative, and consistently of world-class quality
utilise retail systems and data to plan, organise, and review performance, driving revenue and achieving commercial KPIs
support the Retail Operations Managers in delivering and enhancing retail standards across all outlets, working closely together as one team
build strong internal and external networks to understand and respond to market trends, ensuring Chester Zoo remains an industry leader
commit to personal development and support succession planning, fostering a learner-led culture across the team
Requirements
management experience, ideally gained in a retail environment
experienced people manager who is able to lead and inspire a team in a range of disciplines and manage performance
exceptional customer service skills
have a creative eye and commercial flair to make decisions on layout and visual merchandising
good practical knowledge of budgets, forecasting and setting targets
good working knowledge of Health & Safety processes
excellent written and verbal communication with the ability to liaise to people at all levels, working with colleagues whose priorities may differ from yours
security officer
Requirements
previous experience in a similar role
exceptional customer service skills
full driving licence
SIA door supervisor license required
plant fitter
Requirements
ability to plan, coordinate and repair a wide range of fleet and machinery
broad technical knowledge of mechanical principles for vehicle and plant, machinery, systems, components, and maintenance procedures
knowledge of legislative requirements with regards to Mechanical upkeep of vehicle and plant
knowledge of legislative requirements with regards to LOLER & PUWER
experience in repairing small plant such as chainsaws, generators and mowers etc
fabrication, vehicle electrical and welding knowledge would be beneficial but not crucial
to have the ability to solve problems and adhere to H&S guidelines
to be self-motivated, resourceful, flexible and have a willingness to learn
events manager
Responsibility
recruit, motivate, lead and develop team members to deliver an exceptional guest experience
be responsible for the management of a busy event venue, delivering conferences, weddings and unique events in our heritage zone, ensuring that standards and services offered to guests are operating to a world class standard
be responsible for the use of all F&B systems, including, health and safety, epos, time and attendance, stock management and cash security ensuring that appropriate action is taken to achieve targets and compliance
utilise Management Information to demonstrate strong commercial awareness and react quickly to trading performance and to ensure that the team is fully briefed with clear goals set every day
maximise sales to meet profit and financial expectations, including monitoring of payroll and F&B spend, cash handling, including cash up and reporting of discrepancies, upselling as appropriate and minimisation of shrinkage, maintaining accurate records
be responsible for the implementation of and ensuring all team members are adhering to policies, developing standard operating procedures and safe working practices including food safety systems, ensuring health and safety, licencing, and other legislation is strictly observed
Requirements
event operation experience operating in a high-volume business, at a mid-management level, preferably in a leading event destination
experienced people manager who is able to lead and inspire a team in a range of disciplines
people Management experience including mentoring and training staff, performance management and taking responsibility for resources within an area
commercial and business acumen
in depth knowledge and experience of Health & Hygiene Safety legislation processes
financial and analytical skills including effective management of budgets and creation and analysis of reports
exceptional guest service skills within a guest focused environment
experience in creating and updating policy, adherence to food safety systems and best practice processes