AMI GLOBAL ASSISTANCE Salary
C/O ROSLING KING LLP 55 LUDGATE HILL LONDON EC4M 7JW UNITED KINGDOM
TIN: 14060921
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Earnings on positions in AMI GLOBAL ASSISTANCE
AMI GLOBAL ASSISTANCE is looking for employees for positions:
operations manager
Working hours
- full-time | Permanent
Benefits
- mobile phone
Responsibility
- use business experience to work with our customers and key stakeholders to deliver successful operational performance
- oversee exceptional service delivery by the Operations Team through mentorship and development of Emergency Operations Specialists, including setting of work patterns
- be a source of guidance and best practice for the Operations Team and assist in problem solving / solution identification
- deal with complaints issues and follow protocol as outlined in AMI-GA Standard Operating Procedures
- identify and escalate operational performance challenges within AMI-GA to the Operations Manager including planning for improvement
- project manage change initiatives including key stakeholder engagement
- assist in delivery of AMI-GA's strategic objectives
- take Emergency calls when necessary, in or out of hours
Requirements
- experience in a leadership role
- successful track record with collaborating and influencing a wide range of stakeholders across business areas
- experience with continuous improvement processes
- working knowledge of FCA, HIPAA and other international regulatory frameworks
- we are looking for a candidate who is committed to the role and the business and thrives on being part of an inclusive team with exceptional standards of customer care. The post holder will be office based in London
- experience working with international businesses
- language skills desirable but not essential
- good time management skills and ability to meet tight deadlines