operations manager
Responsibility
- use business experience to work with our customers and key stakeholders to deliver successful operational performance
- oversee exceptional service delivery by the Operations Team through mentorship and development of Emergency Operations Specialists, including setting of work patterns
- be a source of guidance and best practice for the Operations Team and assist in problem solving / solution identification
Show more +9 - deal with complaints issues and follow protocol as outlined in AMI-GA Standard Operating Procedures
- identify and escalate operational performance challenges within AMI-GA to the Operations Manager including planning for improvement
- project manage change initiatives including key stakeholder engagement
- assist in delivery of AMI-GA's strategic objectives
- take Emergency calls when necessary, in or out of hours
- promote AMI-GA's brand and values to enhance AMI-GA's reputation in the industry
- contribute to identification and design of business change and process improvement initiatives based on understanding of the travel and medical assistance industry
- ability to work on a rota basis covering shifts 24/7
- develop and monitor Management Information to enhance the understanding of operational business performance and to allow identification of improvement areas / success of change initiatives
Requirements
- experience in a leadership role
- successful track record with collaborating and influencing a wide range of stakeholders across business areas
- experience with continuous improvement processes
Show more +9 - working knowledge of FCA, HIPAA and other international regulatory frameworks
- we are looking for a candidate who is committed to the role and the business and thrives on being part of an inclusive team with exceptional standards of customer care. The post holder will be office based in London
- experience working with international businesses
- language skills desirable but not essential
- good time management skills and ability to meet tight deadlines
- should be able to work as part of a team on a regular basis
- 5+ years’ experience in the medical and travel assistance industry
- excellent analytical, problem solving, and organisational abilities
- good understanding of how an administrative setting operates and knowing what is required at any given time
Benefits
- mobile phone
Salary in other companies in the position operations manager
| HANCOXREAD RECRUITMENT | 14800 £ | 11000 £ 14800 £ |
| IO ASSOCIATES | 14400 £ | 11000 £ 14800 £ |
| PUBLIC SECTOR RESOURCING | 14000 £ | 11000 £ 14800 £ |
| TECHNICHE GLOBAL | 12800 £ | 11000 £ 14800 £ |
| MCGREGOR BOYALL CONSULTING | 12583 £ | 11000 £ 14800 £ |
| HAYS RECRUITMENT SERVICES | 12000 £ | 11000 £ 14800 £ |
| SANDERSON RECRUITMENT PLC | 12000 £ | 11000 £ 14800 £ |
| BARCLAY SIMPSON EUROPE | 12000 £ | 11000 £ 14800 £ |
| EAMES CONSULTING | 11164 £ | 11000 £ 14800 £ |
| I3 RESOURCING | 11000 £ | 11000 £ 14800 £ |