YÜ GROUP PLC is looking for employees for positions:
operations administrator
Working hours
full-time | Permanent
Salary
salary
Requirements
excellent communication skills, both written and verbal
excellent IT skills
exceptional organisational skills
Responsibility
participate in ad hoc requests from management
assist in the coordination of operational activities
support the regional/debt schedulers with administration tasks
what We Need from Yü
acting from initiative but according to procedure, you will identify complex issues and escalate these as appropriate
hr advisor
Working hours
full-time | Permanent
Responsibility
description
reports to: Group HR Manager
location: Leicester
working hours: Full-time 37.5 hours per week Monday to Friday 08:30 – 17:00
we’re looking for an experienced HR Advisor who really wants to make a difference and have an impact on how we deliver HR solutions within a complex and growing energy business
as HR Advisor, you will support the organisation in delivering HR solutions with innovative and fresh HR ideas in line with our processes and procedures
you will keep ahead of the forever changing arena of employment law and ensure that Yü as a brand delivers HR excellence
passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story
Salary
salary
customer services advisor
Working hours
full-time | Permanent
Salary
salary
Requirements
excellent communication skills, both written and verbal
basic computer skills, as well as an excellent telephone manner
exceptional organisational skills particularly
Responsibility
key Responsibilities - What We Need from Yü
respond to customer complaints
logistics administrator
Working hours
full-time | Permanent
Responsibility
description
yü Smart is a Metering Equipment Manager within the Energy Sector delivering smart meter and EV charge-point installation services
the position is office based with the opportunity to move to hybrid working once probation is passed
what We Need from Yü
we are looking for a Logistics Administrator to join our brand new, innovative business. This is a great opportunity to work for a small but forward-thinking business that has major growth plans, at an exciting time in its evolution
passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story
book deliveries into our warehouse
upload and maintain stock data on internal stock system
Salary
salary
Requirements
excellent communication skills
experience in stock management
sales support administrator
Working hours
full-time | Permanent
Language
english
Salary
salary
Responsibility
support the collection and maintenance of customer data to enable efficient servicing of customers
what We Need from Yü
act as the main point of contact for a portfolio of customer accounts ensuring a great customer experience is delivered to Yu Energy’s customers
legal executive
Working hours
full-time | Permanent
Responsibility
description
we are looking for an energetic, confident legal executive/experienced paralegal to join our litigation and dispute resolution solution within the wider debt and commercial function. You will handle a caseload of pre-action and litigated matters
passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story
what We Need From Yü
Salary
salary
customer service manager
Working hours
full-time | Permanent
Responsibility
description
we’re looking for talented and ambitious people to join our rapidly growing business. We have an exciting opportunity for a passionate and motivated individual to join us as a Customer Service Manager
as Customer Service Manager you will be responsible for helping to shape, grow and manage teams of Customer Experience Advisors, striving to deliver industry leading customer experience with right-first time outcomes for our customers
the Customer Service Manager plays a crucial role in maintaining high levels of customer experience whilst supporting our transformation to a digital first strategy
passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story
escalated Issues: Handle escalated customer issues and complaints that cannot be resolved by front-line advisors. Work closely with other departments to address complex customer concerns and ensure timely resolution
what We Need From Yü
communication: Collaborate with other departments, such as billing, operations, and technical teams, to ensure effective communication and coordination. Foster cross-functional collaboration to improve overall customer experience
Salary
salary
gas engineer
Working hours
full-time | Permanent
Salary
salary
Responsibility
A ‘can-do’ attitude, someone not afraid to participate in a variety of field metering activities focused on positive customer outcomes
responsible for the safe installation, exchange, commission, removal and ongoing maintenance of metering systems and associated equipment and communication systems
undertaking Warrant Officer visits to recover debt
key Responsibilities - What We Need from Yü
what We Need from Yü
undertake Debt Resolution Visits with the aim to fit a Smart Meter to help customers manage their debt
ensure all health and safety regulations and company targets are achieved
Requirements
UK Driving Licence
pass a colour blindness test
pass a DBS check
data administrator
Working hours
full-time | Permanent
Language
english
Salary
salary
Requirements
proven experience in administration
strong organisational skills and the ability to multitask effectively
excellent communication skills, both written and verbal
Responsibility
organising the incoming and outgoing postal items, managing the franking machine and supporting other team members with its use
conducting regular Health and Safety walkarounds e.g., checking fire exits and notifying the team of any fire drills
what We Need from Yü
assist with the monthly reports, providing data, trends and insights