responding to incoming calls & e-mails meeting pre-determined service level targets
providing 1st Line Support, you’ll be taking calls from internal staff and crew
dealing with walk in queries
providing telephone support to colleagues at other locations
logging all incidents on a dedicated IT service Management tool
ensuring all incidents are logged
ensuring all incidents are managed through to resolution
ensuring all incidents are managed in line with policy and procedure
Requirements
have been a UK/EEA resident for the last 3 years
hold valid residency status
have the right to work in the UK
experience of providing IT telephone support Desk is desirable but not essential
ability to learn new skills and IT systems knowledge
excellent customer service skills, telephone manner and written communication
ability to remain calm under pressure
good general office administration
sales coordinator
Working hours
full-time | Permanent
Salary
salary
Requirements
sales: 1 year
B2B sales: 1 year
Responsibility
create and manage all other B2B bookings and amendments as requested by customers
responsible for freight bookings using a bulk booking facility, utilising space to ensure revenue is optimised through accurate reporting
barista
Responsibility
ensure compliance of all health, safety and food hygiene regulations
engineer
Responsibility
ensure that all technical aspects of the ship’s operation are carried out in a safe and efficient manner
ensure the maintenance of all machinery, machinery spaces and equipment are carried out in accordance with Company and Chief Engineers requirements
help to ensure that accurate records are kept of all maintenance work and that the Oil Record Book, Engine Room log sheets and day to day handover books are up to date
operations manager
Responsibility
work with the RSM to highlight any supplier/contractor partners not achieving the required SLA
comfortable working weekends and being part of an ‘on call’ rota with other Retail Managers
business analyst
Responsibility
provide light project management support where required
customer advisor
Requirements
we are looking for a number of experienced Call Centre Agents to work on a Fixed Term Contract basis in our Contact Centre in Gunwharf
Responsibility
responding, monitoring and reporting of Social Media and Email communications
liaising and reporting to the Journey Coordinator with regards to questions and/or issues