WAVE DIRECT

Trade

• retail
• Retail

Earnings for position merchandiser

Responsibility

• provide exceptional customer service to clients via phone, email, and chat
• address customer inquiries, concerns, and complaints in a professional and timely manner
• assist customers with product information, order status, and issue resolution
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• process orders, returns, and exchanges accurately and efficiently
• maintain customer records and update information as needed
• collaborate with other departments to ensure customer satisfaction
• follow company policies and procedures to uphold service standards

Requirements

• GCSE or equivalent
• previous customer service experience preferred
• excellent communication skills, both verbal and written
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• strong problem-solving abilities and attention to detail
• ability to multitask and prioritize in a fast-paced environment
• ability to work well in a team-oriented setting
• customer service: 1 year