TRUEBYTE

Responsibility

• you will be based in one of our clients London offices
• you will generate tickets and escalate amongst our 2nd and 3rd line support engineers according to their complexity
• the role of the 1st Line IT Support engineer is to note detail on any IT issues our clients are facing both face to face and over the phone
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• being based on site, you will be utilised to assist our 2nd and 3rd line engineers that are working remotely, with maintaining physical equipment based in the office following their instruction

Requirements

• specific Hyper-V/VMware/VDI administration
• cloud storage/SAN administration/MS Exchange configuration
• experience delivering support in environments that use CAD software
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• experience of imaging, deployment, and encryption
• excellent verbal and written communication skills with an ability to confidently provide telephone and face to face support
• experience in the IT Services industry at 2nd line level
• experience configuring and administrating networking equipment
• experience in the IT Services industry at 1st line level
• A background in SME support
• proven technical, problem solving and troubleshooting skills
• apple Mac support understanding and aptitude
• proven technical, problem solving, risk management and troubleshooting skills
• windows OS support and AD admin experience
• consistent punctuality and timekeeping
• IT qualifications and accreditation
• excellent customer service skills
• A good understanding of IT security fundamentals
• high attention to detail with the ability to follow procedure
• server administration, virtual/physical
• flexibility and adaptability
• A willingness to travel where required
• office 365 setup and administration
• A proactive approach to service delivery
• A proactive approach to service delivery and assigned tasks
• A working understanding of IP networks, VoIP/SIP and VC
• ability to work as part of a team and on individual tasks
• 1st Line IT support: 1 year
• IT support: 3 years
• VPN administration and support
• capacity to work effectively in multiple client environments
• experience working with ticket systems and RMM tools
• experience of working for an MSP
• willingness to travel where required

Earnings for position support engineer

Responsibility

• you will be based in one of our clients London offices
• you will generate tickets and escalate amongst our 2nd and 3rd line support engineers according to their complexity
• truebyte is the leading expert in IT support within the AEC industry. This is an exciting opportunity to join our rapidly expanding team. This is a great place to start your IT career
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• the role of the 1st Line IT Support engineer is to note detail on any IT issues our clients are facing both face to face and over the phone
• being based on site, you will be utilised to assist our 2nd and 3rd line engineers that are working remotely, with maintaining physical equipment based in the office following their instruction

Requirements

• specific Hyper-V/VMware/VDI administration
• cloud storage/SAN administration/MS Exchange configuration
• experience delivering support in environments that use CAD software
  Show more +30
• experience of imaging, deployment, and encryption
• excellent verbal and written communication skills with an ability to confidently provide telephone and face to face support
• experience in the IT Services industry at 2nd line level
• experience configuring and administrating networking equipment
• experience in the IT Services industry at 1st line level
• A background in SME support
• proven technical, problem solving and troubleshooting skills
• apple Mac support understanding and aptitude
• proven technical, problem solving, risk management and troubleshooting skills
• windows OS support and AD admin experience
• consistent punctuality and timekeeping
• IT qualifications and accreditation
• excellent customer service skills
• A good understanding of IT security fundamentals
• high attention to detail with the ability to follow procedure
• server administration, virtual/physical
• flexibility and adaptability
• A willingness to travel where required
• office 365 setup and administration
• A proactive approach to service delivery
• A proactive approach to service delivery and assigned tasks
• A working understanding of IP networks, VoIP/SIP and VC
• ability to work as part of a team and on individual tasks
• 1st Line IT support: 1 year
• IT support: 3 years
• VPN administration and support
• capacity to work effectively in multiple client environments
• experience working with ticket systems and RMM tools
• experience of working for an MSP
• willingness to travel where required

Requirements

• minimum 5 years’ experience in a MSP environment
• methodical approach to problem solving with emphasis on testing and verification, assuring quality of work
• capable of working independently and as part of a team
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• flexibility to work on-site at client locations when required
• technical support: 3 years

Earnings for position 3rd line support engineer

Requirements

• minimum 5 years’ experience in a MSP environment
• methodical approach to problem solving with emphasis on testing and verification, assuring quality of work
• capable of working independently and as part of a team
  Show more +2
• flexibility to work on-site at client locations when required
• technical support: 3 years

Requirements

• experience in the IT Services industry at 2nd line level
• windows OS support and AD admin experience
• proven technical, problem solving and troubleshooting skills
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• A good understanding of IT security fundamentals
• consistent punctuality and timekeeping
• server administration, virtual/physical
• high attention to detail with the ability to follow procedure
• 365 services, configuration and administration
• flexibility, accountability adaptability
• AD/Azure AD administration
• A proactive approach to service delivery
• A working understanding of IP networks, VoIP/SIP and VC
• ability to work as part of a team and on individual tasks
• technical support: 3 years
• VPN administration and support
• capacity to work effectively in multiple client environments
• experience working with ticket systems and RMM tools