THE CLEVER FISH RECRUITMENT

Responsibility

• effectively triage, troubleshoot and resolve high-level tickets from clients
• manage and maintain various software applications
• use Microsoft 365 suite including Exchange Online, SharePoint Online, Teams, AAD etc
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• handle remote control operations via Connectwise Control
• execute backup and restore operations using Acronis CyberCloud
• familiarize with AWS resources
• manage CRM via Connectwise Manage
• support and manage KB
• operate Watchguard/Unifi network equipment
• deploy and maintain Dell/HP servers and PCs
• manage domain/website hosting, DNS and Wordpress
• provide support for macOS and Linux systems
• administer Google Workspace
• manage Anti-Malware systems

Requirements

• proven experience in a third-line support role or similar
• expert knowledge of Microsoft 365 suite and PowerShell
• cambridge
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• proficiency in managing Remote Monitoring and Management tools, preferably ConnectWise Automate
• hybrid/Remote
• knowledge of Acronis CyberCloud, 3CX VOIP, Zendesk, and Connectwise Manage is highly desirable
• experience with remote control operations via Connectwise Control
• 40 hours per week
• familiarity with AWS resources like EC2, S3
• 33 Days Holidays inc Bank Holidays
• proficiency in Microsoft Office Products
• after 12 months - additional Birthday day's leave
• experience in handling Watchguard/Unifi network equipment
• annual bonus based on business performance
• comfortable working with Dell/HP servers and PCs
• training and support for certifications
• strong commitment to staff development, including personal vision/values, aspirations
• experience with domain/website hosting, DNS and Wordpress
• basic knowledge of macOS and Linux systems
• £45k + Depending on experience
• experience with Google Workspace
• knowledge of Anti-Malware systems, preferably Bitdefender or SentinelOne
• experience with Mail Filtering systems, preferably MailAssure

Requirements

• complete site installations and maintenance on customers sites
• testing and commissioning of machinery and systems
• factory & office based electrical work
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• control panel manufacture
• more Complex MCC manufacture
• inspection, testing and certification of installations
• work as part of a team or alone

Earnings for position maintenance electrician

Responsibility

• effectively triage, troubleshoot and resolve high-level tickets from clients
• manage and maintain various software applications
• use Microsoft 365 suite including Exchange Online, SharePoint Online, Teams, AAD etc
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• you will work on the service desk for Business as usual operations as well as assisting with projects
• handle remote control operations via Connectwise Control
• you will split your time between the office, working from client sites and home
• you will have strong 2nd line skills, with the ambition to progress to 3rd line
• execute backup and restore operations using Acronis CyberCloud
• familiarize with AWS resources
• you will promote learning, development and sharing of knowledge within and outside of the team
• manage CRM via Connectwise Manage
• located in the Camden area of London, we are currently working in conjunction with a growing and established IT MSP who are now looking to increase the size of their existing team with the appointment of a 2nd Line Support Engineer
• you will always aim to ensure a high quality of work – every ticket, task & project
• support and manage KB
• operate Watchguard/Unifi network equipment
• deploy and maintain Dell/HP servers and PCs
• you will continually contribute to the improvement of technical and operational documentation, policies and procedures. Good processes are a key growth driver and you will help to constantly define and improve processes
• manage domain/website hosting, DNS and Wordpress
• provide support for macOS and Linux systems
• administer Google Workspace
• manage Anti-Malware systems

Requirements

• proven experience in a third-line support role or similar
• expert knowledge of Microsoft 365 suite and PowerShell
• proficiency in managing Remote Monitoring and Management tools, preferably ConnectWise Automate
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• knowledge of Acronis CyberCloud, 3CX VOIP, Zendesk, and Connectwise Manage is highly desirable
• ideally you will hold several years of IT Service Desk / NOC / Project experience, ideally in an MSP environment
• experience with remote control operations via Connectwise Control
• strong IT troubleshooting skills and enthusiasm to learn and grow your skills
• familiarity with AWS resources like EC2, S3
• windows 10/11 installing and troubleshooting
• proficiency in Microsoft Office Products
• windows Server exposure with roles such as Active Directory, Remote Desktop, File and Print required. Understanding of RAID concepts
• experience in handling Watchguard/Unifi network equipment
• office 365 and Exchange Online exposure. Experience with SharePoint, Intune , and Azure Active Directory an advantage
• comfortable working with Dell/HP servers and PCs
• experience and exposure to Google G Suite
• experience with domain/website hosting, DNS and Wordpress
• management of Jamf
• basic knowledge of macOS and Linux systems
• management of ConnectWise
• strong understanding of Networking troubleshooting and fundamentals of DNS, DHCP, and Wi-Fi
• experience with Google Workspace
• experience with Dell, Draytek and Unifi an advantage
• knowledge of Anti-Malware systems, preferably Bitdefender or SentinelOne
• experience with Mail Filtering systems, preferably MailAssure
• organised, logical and methodical, flexible person with a deadline driven working manner

Responsibility

• field based role so must be able to work autonomously within your territory
• develop new business and maintain and service existing clients
• promptly following up on leads and sales opportunities
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• undertake site surveys and generate detailed and accurate reports
• preparation of quotations and specifications for our clients
• communicate effectively with clients, engineers, procurement and management personnel
• attendance at exhibitions and commercial meetings
• ensure that your territory sales potential is achieved
• flexible approach to the demands and needs of the client and company
• any other sales and marketing duties as reasonably requested
• obtaining prices from suppliers

Requirements

• not essential- Degree/HND qualified in a mechanical engineering discipline
• not essential – Degree/HND qualified in a mechanical engineering discipline
• demonstrate a successful background in project sales and business development
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• resilient and disciplined with the ability to be able to work alone within the territory
• engineering or technical background, within the waste water utilities sector would be a distinct advantage
• projects, capital plant and equipment sales experience
• proficient negotiator and outstanding planning and organisational skills
• contractual and commercial awareness
• technical Sales: 4 years
• able to interpret, measure, sketch and report information obtained from site visits and surveys
• ability to negotiate and win suitable projects to satisfy the customer requirements within the company’s capabilities
• A people’s person that can build relationships with key clients and their teams
• customer Awareness

Benefits

• company car
• laptop

Responsibility

• effectively triage, troubleshoot and resolve high-level tickets from clients
• manage and maintain various software applications
• use Microsoft 365 suite including Exchange Online, SharePoint Online, Teams, AAD etc
  Show more +11
• handle remote control operations via Connectwise Control
• execute backup and restore operations using Acronis CyberCloud
• familiarize with AWS resources
• manage CRM via Connectwise Manage
• support and manage KB
• operate Watchguard/Unifi network equipment
• deploy and maintain Dell/HP servers and PCs
• manage domain/website hosting, DNS and Wordpress
• provide support for macOS and Linux systems
• administer Google Workspace
• manage Anti-Malware systems

Requirements

• proven experience in a third-line support role or similar
• expert knowledge of Microsoft 365 suite and PowerShell
• proficiency in managing Remote Monitoring and Management tools, preferably ConnectWise Automate
  Show more +11
• knowledge of Acronis CyberCloud, 3CX VOIP, Zendesk, and Connectwise Manage is highly desirable
• experience with remote control operations via Connectwise Control
• familiarity with AWS resources like EC2, S3
• proficiency in Microsoft Office Products
• experience in handling Watchguard/Unifi network equipment
• comfortable working with Dell/HP servers and PCs
• experience with domain/website hosting, DNS and Wordpress
• basic knowledge of macOS and Linux systems
• experience with Google Workspace
• knowledge of Anti-Malware systems, preferably Bitdefender or SentinelOne
• experience with Mail Filtering systems, preferably MailAssure