TELAPPLIANT in London Salary
3 HARBOUR EXCHANGE SQUARE LONDON E14 9GE ENGLAND
TIN: 04632756
TELAPPLIANT Premium profile inactive Premium profile inactive
Earnings on positions in TELAPPLIANT
Estimated salary
£ 2500
Median salary at TELAPPLIANT
£ 1500 Lowest salary
£ 2773 The average salary
£ 4166 Highest salary
Do you believe that workers at TELAPPLIANT are paid fairly?
TELAPPLIANT is looking for employees for positions:
service delivery manager
Responsibility
- you will thrive in a customer focused environment and will be able to manage multiple workflows at any one time
- monitoring trends within the team to identify issues, resolve and suggest measures to be put in place for long term resolution
- supporting our VIP customers with any complex technical support needed
- being the escalating point for our IT engineers
- working as our Service Delivery Manager, we can promise you that no one day will be the same, but some of the main responsibilities and focus will be supporting and managing a team of IT Support engineers
- managing and coordinating urgent and complicated support issues
- responsibility for process and service improvements
- instilling rigorous practices within the technical team, ensuring complete and accurate logging of all calls and incidents. Conducting evaluations on core metrics such as logged calls and resolution times
Requirements
- experience of leading an IT service delivery team and sound knowledge of problem management and incident management processes
- experience of being responsible for IT Service Management tool set and constant upkeep to ensure tools are fit for purpose and working as required
- A technical background is essential, we will need you to have a good working knowledge of relevant technologies such as Windows Operating Environment, Cloud Services, Virtualisation, Hosting, Networking, Storage
- previous experience of managing a team will mean that you will be confident in managing performance, carrying out appraisals, coaching, training and developing your team of engineers
Earnings on positions in TELAPPLIANT
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2773 £