customer advisor
Responsibility
- as a Customer Advisor at Sovereign Health Care your role is vital to our business
- you will take a right first time approach to customer service and enjoy building strong customer relationships
- be the first point of contact for our customers by phone and email
Show more +12 - have the skills to ask questions and listen to our customers' needs
- deliver a high standard of customer service and display empathy and understanding of customers situations
- make policy amendments and provide solutions efficiently and professionally
- take ownership of queriesand follow them through to a successful outcome
- you will deliver an excellent customer experience to our policyholders via telephone and email providing guidance and information on a daily basis
- ensure that all interactions are logged accurately and with as much detail as possible
- liaise with other departments to resolve customer queries
- follow our internal complaints procedure by working to resolve customer dissatisfaction at first point of contact
- support prospective customers in setting up new policies over the phone
- work in line with our cultures and values
- manage your own personal development, in line with objectives agreed as part of the development and appraisal process
- adhere to the Financial and Data Protection policies, procedures and controls at all times
Requirements
- customer service: 2 years
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