SOVEREIGN HEALTH CARE is looking for employees for positions:
administrator
Working hours
full-time | Permanent
Responsibility
as a Customer Administrator at Sovereign Health Care your role is vital to our business
process electronic files and keep company information up to date making amendments within agreed processes and timescales
run and action periodic departmental reports to support retention activities and company administration
manage mailboxes to ensure emails are actioned within agreed timescales
engage with customers across multiple channels with a willingness to learn new processes and technologies
you will deliver an excellent customer experience to our policyholders and corporate customers via telephone and email providing guidance and information daily
you will also be responsible for processing customer applications and policy changes through varying channels and actioning various key reports as required whilst adhering to the department service standards and procedures
deliver a high standard of customer service to external and internal customers
Salary
salary
Education
GCSE or equivalent
Requirements
customer service: 2 years
customer advisor
Requirements
excellent communication skills, both written and verbal to ensure positive customer interactions
high level of accuracy and attention to detail
excellent Time management and decision-making skills
previous experience in customer service roles is preferred
Responsibility
log all interactions accurately and in detail
follow internal complaints procedures to resolve dissatisfaction or send acknowledgements