operations manager
6 the last 185 days, recently 2023-04-25
Responsibility
- enforce all aspects of health & safety, monitoring standards on a daily basis to ensure compliance with legislation
- act as a role model for quality patient care, the Company values, competencies, policies and procedures on all occasions
- be the custodian of the Code of Conduct instilling professional behaviour within the team
Show more +47 - motivate and demonstrate genuine care for the team through positive professional communication, proficient team meetings, teamworking and coaching
- to oversee accurate completion of patient report forms in accordance with CQC guidelines and Company Policies
- to complete patient report forms in accordance with the Company’s Patient Report Form Policy
- coordinate the recruitment, induction, development and retention of the team
- to optimise service delivery to maximise company profitability in both the short, medium and long term
- motivate and demonstrate genuine care for the team through professional communication, proficient team meetings, teamworking and coaching
- immediately address any lapses in compliance with policies, competencies, non-conformances, incidents or legislation
- to ensure provision of a professional and caring service for all patients whilst in the care of Secure Care UK, that at all times patient safety remains paramount, safe systems of work are adhered to and that deployment is in line with Service Level Agreements with Clients
- to provide a professional and caring service for all patients whilst in the care of Secure Care UK, ensuring that at all times patient safety remains paramount and that safe systems of work are adhered to
- ensure that health and safety guidelines are followed according to current policies and procedures
- prioritise and insist on high standards of all aspects of health & safety, monitoring standards within the team on a daily basis to ensure compliance with legislation
- manage the accurate implementation of electronic systems for capturing required data, review and resolve issues in a timely manner
- to oversee accurate completion of patient report forms and risk management in accordance with CQC guidelines and Company Policies
- manage a team of Deployment Coordinators, prepare and present job performance evaluations, develop and motivate all team members to attain goals, pursue excellence, and work together in the most efficient manner
- providing a first point of escalation for MHTA and Control Room queries, ensuring updates and information is communicated effectively to the team, and supporting the Service Delivery Manager in day to day tasks required for the smooth operation of the business
- champion and instil quality patient care, standards, Company values, competencies, policies and procedures on all occasions by demonstrating absolute professionalism, integrity, inclusivity and confidentiality for all patients, their families, SCUK staff and external customers
- be an ambassador for quality patient care, the Company values, competencies, policies and procedures on all occasions by demonstrating absolute professionalism, integrity, inclusivity and confidentiality for all patients, their families, SCUK staff and external customers
- to be the first point of contact for Deployment Co-Ordinator general queries, ensuring own knowledge of policy, law and standard operating procedures is up to date and accurate
- to support the investigation of all relevant Incidents within CQC/IMF framework and escalate to management as required
- accountable for ensuring the site office is a clean, organised environment and that all stock and stationary is ordered and maintained at appropriate levels
- balance professional administration duties with the needs of the team when transitioning patients on duty
- utilise top quality leadership skills, competencies and creative approaches when analysing data, reporting information, budgeting, supervising, influencing and presenting, to demonstrate effectiveness and attain a ‘win win’ situation for every occasion
- to support with the training and mentorship of new starters, ensuring best practices are utilised at all times
- ensure compliance of the Team in following Company Standing Operational Procedures and policies to support with the collection, transport and handover of patients
- monitor the standards of patient care for the team to nurture a learning culture and provide creative solutions to facilitate continual improvement
- take accountability for own continual professional development and reflective practice for learning
- monitor, evaluate, set objectives to generate a culture of outstanding standards of patient care for the team to in order to build and embed a learning culture and generate creative solutions and strategies to facilitate continual improvement
- achieve business KPI’s, goals and objectives
- undertake annual and quarterly reviews of their management team
- to support and manage Control Room operations to achieve Service Level Agreement standards for each Client Contract and to communicate risks and opportunities to the Company promptly to management
- to ensure that statutory regulations and organisational policies and procedures are implemented and adhered to at all times
- accountable for ensuring vehicle checks are completed before every duty, including the working order of the vehicle, daily VDI report, vehicle damage reports as required and ensure accident pack on board at all times
- to be the first point of contact for Control Room general queries, ensuring own knowledge of policy, law and standard operating procedures is up to date and accurate
- to ensure requests for transportation arrangements are recorded in an efficient and timely manner and to quality assure that data standards are met by staff
- ensure and maintain vehicle and equipment in accordance with Infection Control policy, including the removal and replacement of soiled linens and cleaning of equipment, reporting defects and deficiencies of the vehicle and equipment, and replace all items of vehicle inventory used at the end of each transport
- ensure all vehicle standards are maintained to the highest level achievable
- observe and identify potential development areas within the team’s performance and ensure they have the skill and motivation to achieve their objectives and business goals alongside managing poor performance for improvement
- continually motivate and demonstrate genuine care for the team through positive professional communication, inspiring team meetings, teamworking and high-level coaching to build the capability and growth of the teams’ skills and competencies resulting in improved profits
- follow Company Control Room Operational Procedures and policies to support the collection, transport and handover of patients in line with Service Level Agreements and staff welfare
- respond positively to change by supporting and delivering Company new initiatives
- to act as the first point of contact and make appropriate adjustments for rota’s, operational incidents, accidents, resourcing, fleet and facilities as required
- act as a conduit of communication ensuring the whole team receive all relevant and up to date professional communication, business strategy and direction
- to communicate any Control Room updates or changes effectively to the team and wider business
- to ensure that appropriate Lifting and Handling techniques are applied as per training when moving patients under non-emergency conditions, using appropriate equipment or additional supports where necessary
- manage rotas effectively to optimise productivity and efficiency balancing the high standards of care for patients
- observe, identify and record potential development areas and training needs within the team’s performance and facilitate the resources to ensure they have the skill to achieve their objectives and business goals alongside identifying, supporting and coaching managers with the management of poor performance for improvement
- compliance with clinical, governance and Company reporting ensuring that deadlines are met
Requirements
- full UK Manual Driving License
- enhanced DBS certificate within the last 3 years
- valid Manual Driving License for the UK
Show more +26 - valid Manual Driving License for the UK held for minimum of 2 years
- previous people supervision experience required
- previous leadership, motivational and fair people skills experience essential
- previous motivational and fair people skills experience essential
- maintain Enhanced DBS
- previous healthcare and driving experience essential
- wide range of influencing, presenting and people skills
- effective leadership skills
- ability to lead and manage a team
- excellent communication skills
- ability to adapt positively to change
- creative and holistic approach to resolving issues and decision making
- ability to use own initiative to problem solve
- able to communicate core competencies and demonstrate them as a role model for the team
- commercial management of resources
- effective management of resources
- excellent IT proficiency
- able to work as part of a team
- ability to remain calm under pressure
- excellent organisational skills
- excellent attention to detail
- excellent written and verbal communication skills
- ambassador for change
- management: 1 year
- A well respected representative for professional communication, competencies and demonstrates them as a role model for the team
- an ambassador for professional and positive communication, competencies and demonstrates them as a role model for the team
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