RYMAN

Responsibility

• if so we have an exciting opportunity to sharpen your skills and become a Supervisor working 18 hours per week
• if so we have an exciting opportunity to sharpen your skills and become a Supervisor working 30 hours per week
• if so we have an exciting opportunity to sharpen your skills and become a Supervisor working 37.5 hours per week
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• if so we have an exciting opportunity to sharpen your skills and become a Supervisor working 25 hours per week
• if so we have an exciting opportunity to sharpen your skills and become a Supervisor working 5 hours per week
• if so we have an exciting opportunity to sharpen your skills and become a Supervisor working X hours per week
• key roles and responsibilities
• be passionate about design-led stationery, reflect that by loving the brand and products and transferring that passion to the customer
• live and breathe excellent service by ensuring all team members engage with customers enthusiastically
• ensure the team has a high level of product knowledge
• if so we have an exciting opportunity to sharpen your skills and become a Supervisor working 22 hours per week
• if so we have an exciting opportunity to sharpen your skills and become a Post Office Supervisor working 25-35 hours per week
• are you looking to join our set?
• highlight relevant promotions and upsell to drive sales
• are you looking to join our team?
• have a flair for excellent visual merchandising
• get ready to be part of something big, something fresh, and something exciting. Come and join us and let's show the High Street what we are made of
• ensure that store standards are adhered to and consistently maintained
• contribute towards making our New Concept Store the number one High Street Stationer
• motivate all colleagues to drive sales and to achieve and exceed store KPIs
• be proactive in building relationships with the wider business
• liaise with the Retail Support Centre should any issues need to be reported
• are you ready to take on a new challenge that will ignite your passion? Are you ready to join a team of individuals who are all about design-led stationery and gifts? The Theo Paphitis Retail Group are seeking new team members that are all about creativity and design as we introduce our new Ryman Concept Stores that are about to hit the streets near you soon
• ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
• in the absence of the Store Manager, take full accountability for the overall running of the store
• promote high POS standards; ensuring that Post Office housekeeping standards are high and continually achieved
• promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
• operate the stock unit in an efficient manner, processing all transactions with a high regard to customer care and loss prevention procedures
• confidently and professionally handle customer complaints and difficulties to retain customer loyalty
• what you will get from us

Responsibility

• manage complex customer complaints directly and coach a team to deliver exceptional service and fair resolutions
• analyse trends and root causes of complaints, then propose and implement improvements for better customer experiences, complaint reductions and business outcomes
• lead a team of Customer Relations Executives, fostering a high-performing and engaged environment
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• champion customer concerns by providing insights and recommendations to senior stakeholder, including brand directors and legal teams
• develop and refine the end-to-end complaints process
• manage relationships with third-party partners involved in complaint resolution

Earnings for position manager

Responsibility

• ensure compliance with all relevant Health and Safety policies
• promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved

Earnings for position sales assistant

Responsibility

• if so we have a fantastic opportunity to join our finance team as an Accounts Payable Assistant
• this role will be mainly responsible for but not exhaustively working across the Ryman, London Graphic Centre & Boux Brands
• processing invoices
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• competitive Salary
• setting up new suppliers
• holiday Allowance
• following up on unauthorised invoices/credits that appear on the invoice register with the relevant departments
• pension
• producing monthly supplier statement reconciliations and service charge reconciliations, addressing any issues that arise and ensuring they are resolved within SLA
• preparation of a weekly BACs payment run ensuring invoices are paid within the agreed terms
• free Parking
• subsidised canteen
• ensuring that all correspondence relating to overdue accounts is actioned and solved on the day of receipt
• are you looking to develop your skills and knowledge within a finance team?
• taking supplier queries and investigating and resolving or referring where necessary
• generous discount at Ryman and the other brands within the Theo Paphitis Retail Group
• stakeholder management at all levels, both internally and externally
• what will you get from us?
• does the world of finance excite you? Are you looking to join a finance team of 20+ people who all share the same goal?

Responsibility

• if so we have an exciting opportunity to sharpen your skills and become a Deputy Manager
• if so we have an exciting opportunity to sharpen your skills and become a Deputy Manager working 30 Hours per week
• are you looking to join our set?
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• confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty