a Maintain up to date knowledge of T-Tech’s operational procedures and Employee handbook and comply with the requirements
b Work collaboratively with team members
c Participate fully in company-wide initiatives
d Undertake other duties as may reasonably be requested by management
Requirements
education / Qualifications
experience in a telesales or sales call centre environment
knowledge and Experience
at least 2 years’ experience
personal Qualities and Competences
strong Oral and Written Communication
attention to Detail
influencing & Persuasion
service manager
Requirements
formal Training and experience in a recognised Service Delivery model
strong leader and manager with at least 5 years management experience
passionate about customer experience and making an MSP team amazing
experience, ownership and passion for the delivery of improving outcomes and metrics
able to manage the attention to detail as well as seeing the commercial opportunities
10+ years’ experience of Service Desks, at least 3 years in an MSP environment
team leader
Working hours
full-time
Requirements
preferably degree educated in a relevant subject plus at least 1 MCP Server qualification
ITIL 4 Certified
proven experience of managing Infrastructures on Premises and Cloud
experience of working in an ITIL environment
previous experience as a Team Leader in a Managed Service Provider
service Centric- We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile
united- We succeed as a team, pulling together to achieve our goals. We understand and respect others’ views and perspectives. We communicate openly with each other, sharing, challenging and supporting
track record of leading change and process improvement
Responsibility
maintain the skills matrix up to date in collaboration with the team members and ensure relevant training sessions are scheduled
implement Hand Over to Support notices from projects team, ensuring that the information is understood and acted upon by the team and accurately and fully reflected on the systems
identify recurring problems, determine the cause, and implement the correct resolution
sales executive
Working hours
full-time
Responsibility
a Maintain up to date knowledge of T-Tech’s operational procedures and Employee handbook and comply with the requirements
b Work collaboratively with team members
c Participate fully in company-wide initiatives
d Undertake other duties as may reasonably be requested by management
b Accurate pipeline and KPI reporting
Requirements
education / Qualifications
experience in a telesales or sales call centre environment
knowledge and Experience
at least 2 years’ experience
personal Qualities and Competences
strong Oral and Written Communication
attention to Detail
influencing & Persuasion
accounts administrator
Working hours
full-time
Education
at least A level educated
Salary
salary
Responsibility
a Raise purchase orders for all items to be purchased
b Work collaboratively with team members
b Assist with month-end reporting and transaction reconciliation queries
c Participate fully in company-wide initiatives
c Manage the Accounts inbox
i) Process incoming invoices
ii) Query discrepancies
iii) Ensure value for money
Requirements
customer Service
working under pressure
some previous finance experience – and confident with numbers
quality Focus
knowledge of finance systems – Xero preferred
attention to Detail
brave with IT– not afraid of IT terminology
multi-Tasking
it field engineer
Working hours
full-time
Salary
salary
it technician
Working hours
full-time
Salary
salary
service engineer
Working hours
full-time
Salary
salary
field engineer
Requirements
A minimum of 2 years of service desk experience
A minimum of 4 years of service desk experience
strong technical Microsoft experience
microsoft Certifications
great communication skills
exceptional customer Service skills
telephone conversation with the recruitment manager
1 hour Microsoft Teams Interview where you will be assessed on your skills
Responsibility
responding to escalated technical support tickets from the 1st & 2nd Line Service Desk, promptly addressing user inquiries, troubleshooting incidents, and resolving complex IT issues
monitor system performance, proactively identifying potential risks or inefficiencies and implementing improvements
contribute to continuous improvement initiatives, collaborating with colleagues to refine processes and enhance service delivery
manager
Requirements
bachelor’s degree in business, Marketing, Accounting, or a related field
proven experience in customer success, account management, or a similar role, preferably within SaaS or accountancy
strong understanding of accounting principles and familiarity with accounting software
excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
strong problem-solving skills and a proactive approach to addressing customer needs
ability to analyze data and translate insights into actionable strategies
experience with CRM software and customer success tools is a plus
service Centric- We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile
Responsibility
manage changes to project scope, schedule, and costs using appropriate verification techniques
perform risk management to minimize project risks
act as a customer advocate within the company, providing feedback to product and development teams to enhance the user experience
serve as the main contact point for customers, addressing inquiries, concerns, and feedback promptly and professionally
collaborate with the support team to resolve customer issues and ensure timely resolution
as a Customer Relationship Manager, you'll play a crucial role in onboarding, training, and supporting our clients, ensuring they maximize the value of our solutions and achieve their business goals
define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
monitor customer satisfaction and proactively address any signs of dissatisfaction or risk of churn
Changes in earnings for the position infrastructure engineer