ROSS RECRUITMENT

Responsibility

• this full time, 12 month contract will be perfect for individuals who also have experience within customer service
• we are looking for a Customer Service administrator to be based at their Sheffield offices in S13
• the job involves a lot of phone and data entry work, and accuracy is paramount
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• full or part time hours but must include Monday and Tuesday as those days are our client's busiest
• flexible part time hours but must include Monday and Tuesday as those days are our client's busiest
• job creation on the system for installs and confirming these installation dates to customer
• responsible for managing the flow of orders from e-platforms , into the ERP system
• where replacement or additional product/parts are required, careful determination is made, and remedial orders are processed
• sue Ross Recruitment are delighted to be working with one of Europe’s leading suppliers of contemporary fitted furniture, supplying products around the world into DIY, construction, newbuild and online channels
• you will be the first port of call for customers, taking incoming calls and recording details of road traffic accidents in order to setup up a claim and begin the customer journey
• our well established client have built up an outstanding reputation for themselves since being founded over 150 years ago and are looking for enthusiastic, confident, and efficient individual to join the team and provide excellent customer service for their clients
• offering a 36.5 hour week with an early finish on a Friday and hybrid working, this is an excellent opportunity to join a company with a great work life balance who really value their staff
• manage all customer issues/complaints, ensuring all records are maintained and documented for the purposes of route cause analysis
• facilitate customer solutions and resolutions by bringing together cross functional stakeholders including Installation, Production/Warehouse, Planning, Logistics, Sales and Marketing
• study daily, weekly, and monthly KPI’s to improve the company’s ‘Right First Time’ success rate
• build and maintain a deep understanding of the product range to allow you to provide selection advice and basic technical support to customers
• maintain regular communication and healthy working relationships with all internal stakeholders, being attentive to their enquiries and support needs, and working in partnership to ensure conversion of all customer enquiries and orders into a right first-time delivery and/or installation
• are you a good listener, confident communicating over the phone and using computers? If the answer is yes, we want to hear from you
• support with all outstanding customer care visits and the ordering of any necessary product to ensure the issue is rectified to the customer’s satisfaction
• photo copying and scanning documents
• participating in key meetings upon request
• performing other duties as assigned
• assisting with reviewing and coordinating customer service activities as required or directed by management
• responding to a wide scope of inquiries and/or complaints and liaising with the necessary departments where relevant
• building customer relationships and serves as a liaison between sales personnel and customers

Requirements

• customer Service
• export Administration
• sales Administration
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• european languages
• internal sales
• attention to detail, task focus and accuracy
• excellent organisational and prioritisation skills, and able to work under pressure
• understanding of the product and construction industry preferred
• able to work as part of a team as well as individually
• confident and assertive communicator across all mediums
• customer service: 1 year
• an influencer by nature, able to engage both internal and external stakeholders to be customer centric in their approach to ensure customer satisfaction continuously

Earnings for position customer service administrator

Current offers for the position:

Responsibility

• the company, working within education, have a range of training academies and employ over 200 members of staff
• nationally recognised within their sector, they are looking for a highly experienced, qualified, and enthusiastic individual to join their hardworking team
• finance
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• management of the bank and cash functions including reconciliations, receipts, and payments
• overseeing day to day accounting functions
• assisting with the preparation and management of payroll
• sue Ross Recruitment are currently looking to recruit a Financial Controller to cover a maternity leave for a 12 month Fixed Term Contract
• manage and monitor the performance of customer accounts, purchase ledger and payroll departments
• based in Chesterfield, this is a fantastic opportunity to use your wealth of experience and join a great company who have high aspirations
• leading a team of individuals in charge of accounting and VAT
• prepare monthly management accounts
• full time, you will be working in the office with the possibility of this role becoming hybrid working once settled in the role
• manage stock take process
• take overall responsibility for the management of financial details to ensure that legal requirements are met
• managed the relationship with external auditors
• review department costs and constantly improve efficiencies
• in return, they will give you a great working environment, a rewarding yet challenging and for the right candidate, an opportunity for growth
• manage accounting records
• working closely with the MD to achieve the company’s long term strategy and annual business targets
• budgeting
• analyse, prepare and present month end balance sheet accounts including reconciliations, fixed assets, accruals, and prepayments for inclusion in the management accounts
• provide accurate cash-flow projections to the Finance Director
• work with the MD to produce bi annual group budgets
• provide monthly budget reports to the company and to the general managers
• prepare the draft annual statutory accounts
• ensure all finance records are kept accurately and securely and in line with legislative requirements
• annual Accounts

Requirements

• auditing
• management Accounts
• statutory Accounts
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• budget Process
• qualified Chartered Accountant

Earnings for position financial controller

Current offers for the position:

Responsibility

• sue Ross Recruitment are working with leading, national engineering service company in the recruitment of a Service Desk & Resource Coordinator
• import A/C’s received from clients onto the custom-made inhouse database
• first point of contact for incoming telephone calls and service requests, received by telephone and e-mail
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• data processing of client information working to strict GDPR protocol
• triage and log ticket requests, inputting details into an in-house system
• providing and tracking regular updates to the status of the request
• to complete work status in line with Service Level Agreements
• the role of a Service Desk & Resource Coordinator is primarily to offer day to day operational support within the Data and IT projects team delivering the service desk contracts
• ensure field reports/images are uploaded to the databases by field agents to a satisfactory standard and within a timely manner
• understand, identify, and apply the SLA for each service request and set expectations with customers
• the coordinator will be expected to work in a fast-paced environment and will be responsible for supporting the Service Desk Manager, ensuring calls are assigned and dealt with in a professional and timely manner meeting customer expected SLA’s within budget
• sort and dispatch calls to engineers based on the correct skills sets, location and service delivery arrangements
• to fulfil this role the coordinator will need to organise and implement administrative systems and procedures performing necessary support duties as required
• provide commercial and operational management information upon request, for both clients and company directors
• meet SLA targets and respond to customer demands
• attend/contribute to regular client meetings with a view to building/strengthening successful working relationships
• ad hoc administration duties such as hotel and travel bookings, arranging on site access, updating stats for customer reports
• assist with allocation of A/C’s to external field agents, ensuring work volumes for each agent are manageable, whilst also being mindful of geographical/cost implications and ensuring service level agreements are achievable
• provide valuable contribution to ongoing strategy changes
• assist where necessary with monthly billing of clients and payment of suppliers
• manage relationships between our business, field agents and external suppliers to co-ordinate and schedule dates for visits, court attendance and disconnections
• manage in & out-bound call volumes, ensuring full notes and outcome codes are applied
• provide professional frontline support to both field agents and clients via telephone/database and email. This may at times, be outside normal business hours
• overview telephony strategy ensuring text/emails are sent in line with business requirements
• stock management ensuring customer stock and any associated materials required for the service request are delivered to a safe point of contact and manage the return of faulty stock to add back into stock loop or RMA procedure

Requirements

• be able to work accurately, with excellent attention to detail
• gain knowledge of any in house systems in relation to the role
• have some technical knowledge of IT and data systems to support the
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• service contracts
• ability to work equally well alone or as part of a team
• strong administrator with good planning and prioritising skills
• excellent verbal/written communication skills - assertive/persuasive/affable
• able to work to tight deadlines
• ability to actively listen and process information provided, offering the most appropriate decision
• work to relevant company procedures
• excellent communication skills both spoken and written
• ability to work calmly and methodically under pressure
• enjoy working with people and work as part of a team
• ability to priorities’ and re-prioritise throughout the day without losing focus of the overall target
• apply attention to detail
• ability to deal with potentially volatile situations and give clear guidance to field agents/clients requiring support
• confidence to establish facts and make informed decisions
• confident with delivering high-level business analysis/results to directors and clients
• ability to maintain a high-level view on managing business costs

Current offers for the position:

Responsibility

• processing customer and supplier invoices
• preparation of monthly management accounts
• intercompany recharging and purchasing
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• reconciliation of supplier statements
• assisting with annual audits
• financial reporting
• processing supplier payment runs
• produce reconciliations and reports
• financial forecasting
• dealing effectively and efficiently with supplier queries
• VAT returns
• identifying cost savings
• bank reconciliations
• research and developments as required by the finance department
• general reporting
• supporting other colleagues in the Finance Team
• maintaining laws and regulations that affect the company
• book-keeping
• performing a wide variety of Finance administration tasks
• providing advice and assistance to the MD on cash flow/ budgets etc
• assisting with HR queries, administration, payroll and pensions
• credit control
• managing and dealing with email inbox
• 10. Support the Operations Manager with Supplier Management, due-diligence, on-boarding suppliers and sub-contractors, Supplier Audits & non-conformance tracking
• 11. Support the Business Support Manager with filing reports and notices with Companies House and take a leading role in the preparation of related information

Requirements

• accounting: 1 year

Current offers for the position:

Responsibility

• sue Ross Recruitment are working with a leading professional services company in the recruitment of an Operations Administor
• organising for the timely hire/off hire of rented equipment and allocation of fleet and equipment to our colleagues
• with offices based throughout the region, you will be based at their Rotherham office, assisting the Head of Group Practice Operations with the administration of Property, Facilities, Health and Safety and HR management across the group
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• ensure the accuracy and validity of all other employee certifications and arrange re-certifications when needed
• purchasing: Daily processing of project purchase orders, and ratification of invoices
• administration of Resource: Engineer timesheet verification, hotel and travel bookings, coordination of the on-boarding of new Sub-Contractors
• fleet and Plant Control: Ensuring company assets are in good working order, inspected regularly, serviced and available for use when required
• deliver prompt responses to client and stakeholder queries, both written and by telephone
• identify efficiencies in processes and minimise risk by ensuring records are accurate and updated in a timely manner
• sales Order Processing: Creation of new project files, allocation of purchase orders to specified projects
• point of contact for any phone issues
• any administration task deemed appropriate for your role
• project Documentation: completions of project documentation throughout the project life cycle
• carry out duties in accordance with the agreed operational procedures and in line with any training given
• supporting the operational administrative aspects of manufacturing in all departments and to plan shipments of orders and manage associated documents
• weekly site visits for H&S walkaround to ensure the work environment is safe
• to produce, prepare and submit risk & method statements for work activities at least 2 weeks in advance of on-site activities for review by the customer and update RAMS as applicable for site specific hazards
• to assist in processing operatives time sheets & expenses in a timely manner and issue to the finance department
• updating the Contracts database with key information and setting reminders in the diary system
• weekly fire test, check fire extinguishers and fire exits and record in fire log book
• liaise with customer service / sales in UK and Europe to track shipments, ensuring prompt delivery and communication of accurate progress reports to the customer
• creating a facilities maintenance schedule to capture all preventative maintenance, servicing requirements and reported repairs
• reviewing staff training requirements
• supporting the business in achieving its goal of delivering manufactured product to the customer in line with customer’s expectations

Requirements

• ideally Degree qualified
• essential – 2 years administrative experience within a busy, dynamic environment
• essential – Minimum of 5 GCSE’s A-C grade
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• NVQ Business Administration Level 2 Processing or above - preferred
• essential – Intermediate user of MS applications such as Word, PowerPoint, Outlook, and Excel
• intermediate MS Office skills - essential
• desirable – Knowledge in the use of AutoCAD
• desirable – Experience of working in a project environment would be advantageous
• possess relevant IOSH Managing Safely or similar qualification
• the ability to work in a fast paced and time sensitive environment and to prioritise own work
• desirable – Full UK Driving License
• good level of accuracy, attention to detail and communication skills are essential
• structured and logical approach with strong attention to detail
• polite and professional telephone manner
• ability to follow detailed processes
• you must have had experience working in a property/building/facilities/Estates management department or service provider Company for at least 2 years – essential
• ability to work to tight deadlines
• ability to work to deadlines and under pressure
• A professional committed team player
• ability to work under own initiative without direction in a pressured environment
• driven and determined individual

Current offers for the position: