PRO INSURANCE SOLUTIONS

Responsibility

• checking Risk records within the clients broking system
• checking Premium details for each Policy and ensuring entries are processed to the ledger in an accurate manner
• processing Broker and Cedant technical accounts into Client system
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• investigating any discrepancies between processed Premiums and amending within broking system where necessary
• submit packages to Xchanging
• processing claim and reserve updates for allocated accounts
• monitoring KPIs and SLAs
• processing tasks/accounts accurately in an efficient manner by month end deadlines
• ensuring overdue/late accounts are followed up and escalated to Client’s management
• investigation and resolution of challenging accounts; identifying and following up missing accounts or miscalculations with Brokers or Cedants
• client reporting
• reviewing accuracy of accounts documentation and calculations, including complex accounts such as Sliding Scale Commission, Reinstatement Premium, Profit Commission, Premium and Loss Reserve Deposits

Requirements

• strong technical skills and ability to prioritise workload to meet deadlines
• understanding of principles of insurance and reinsurance is essential
• understand the principles of insurance and reinsurance
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• experience in a similar role within the insurance market would be advantageous
• understanding of Proportional Treaty claim handling and event claims is desirable
• good understanding of London market systems and procedures is desirable
• good understanding of Bureau systems and procedures is desirable
• knowledge of Property, Casualty, and Marine business classes desirable but not essential
• understanding of Global XB broking system is desirable but not essential
• understanding of Outward Proportional & Non proportional Treaties is desirable but not essential
• knowledge of Imageright is desirable but not essential
• ability to maintain a conscientious, positive and enthusiastic approach to work, maintaining good working relationships with colleagues
• excellent communication skills
• 3+ years’ experience in a similar role within the inward reinsurance market
• maintain a conscientious, positive and enthusiastic approach to work, maintaining good working relationships with colleagues

Earnings for position technician

Responsibility

• support the day to day, operational running of the Credit Control function
• premium Credit Control
• reconcile payment and financial data
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• reconciliation of payment and financial data
• monitor outstanding premium data to identify collection targets and potential bad debt
• investigate and analyse discrepancies in financial and payment information
• prioritise, chase and escalate outstanding or aged debt
• analysis of discrepancies to determine root causes and make recommendations for correction and ongoing process improvements
• resolve technical queries to enable collection and allocation of cash
• raise payment requisitions in Client payment systems, adhering to all Client procedure guidelines for Payment Requisitions
• investigate and resolve challenging accounts; identify and follow up issues, missing accounts or miscalculations with Client, Xchanging, brokers or cedants
• other ad-hoc duties to assist the credit control manager
• provide all credit control and ledger/cash functions for allocated accounts
• regular meetings with the Client’s Underwriting teams

Requirements

• essential
• strong analytical skills
• accurate reconciliation skills
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• effective time management skills with the ability to meet deadlines
• ability to work under one’s own initiative and with the confidence to propose solutions to issues, if and when they arise

Responsibility

• pro Insurance currently has a new opportunity for a Claims Handler to join the Property & Casualty Claims team
• handling live Commercial Specialist claims from cradle to grave
• direct and/or Direct Reinsurance Claims
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• direct and / or Direct Reinsurance Claims
• claims deriving from various territories
• liaison with internal & external parties
• strict compliance with SLA’s
• occasional travel to London / Client’s offices
• this role will be working on a hybrid basis and successful candidates will be required to travel to Gloucester and London as and when business dictates

Requirements

• knowledge of Lloyds and/or London Market practices would be preferred but not essential
• knowledge of Lloyds and / or London Market practices would be preferred but not essential
• excellent time management and organisational skills in order to meet Client SLA requirements
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• self-Motivated with the ability to work as part of an office based or remote team
• excellent and demonstrable written and verbal communication skills
• A conscientious, positive and enthusiastic approach to work, maintaining good working relationships with all colleagues and clients
• it is essential to have working knowledge of at least one Commercial Insurance classes such as Property, Casualty/Liability, Energy, Marine, Aviation, political risk etc
• it is essential to have working knowledge of at least one Commercial Insurance classes such as Property, Casualty / Liability, Energy, Marine, Aviation, political risk etc

Responsibility

• management/leadership of 10 to 15 staff
• provide hands on technical Quality Control support to ensure the team is achieving client SLA’s
• contribute to new business projects and support pitches. Support consultancy projects
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• monitor KPIs and SLAs. Produce daily and weekly client reports, leading the weekly update calls. Arrange, drive and steer the Monthly and Quarterly Service Delivery and Client Governance meetings
• developing and building upon existing client relationships and being the main point of contact, dealing directly with clients in a collaborative and professional manner
• responsible for optimising team structure, staff development and associated objective monitoring through the appraisal process, including overall Team Performance and individual PD plans
• manage the recruitment process and deliver training to new members of the team. Review and produce detailed and robust training plans for in office and remote training

Requirements

• demonstrated experience of leading and managing people, either direct line management or via projects
• strong leadership skills. Previous experience of managing a team of up to 10 FTE essential
• excellent technical skills and ability to prioritise the workload of the team to meet deadlines
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• able to navigate around a variety of systems such as client-developed systems and various document management a
• ability to prioritise team workload to meet deadlines
• good understanding of London market systems and procedures
• excellent communication and able to work on own initiative
• an understanding of the Lloyd’s insurance market and processes essential
• experience of various Underwriting platforms and document management systems is desirable
• strong data analysis skills; the ability to draw insights from MI and make recommendations for process, people or organisational improvements
• excellent communication and people management skills essential
• good corporate financial awareness and pro-active understanding of team utilisation, together with experience of using workflow tools to monitor, measure and act upon performance management information
• maintain a conscientious, positive and enthusiastic approach to work, maintaining good working relationships with Clients, direct reports and colleagues

Responsibility

• claims data processing
• data analysis / manipulation
• verifying financials / technical entries
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• claims triage
• claims mailbox management
• performing sanction checks
• raising payments
• query resolution
• regular use of Market claims applications
• ad hoc administration tasks
• liaison with internal & external parties
• compliance with strict SLA’s
• create and maintain data within clients’ systems

Requirements

• ability to deliver accurate information with attention to detail
• excellent time management and organisational skills in order to meet Client requirements
• excellent and demonstrable written and verbal communication skills
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• A conscientious, positive and enthusiastic approach to work, maintaining good working relationships with all colleagues and clients
• knowledge of the Lloyds & London Insurance markets and /or general insurance industry would be beneficial but not essential – full training will be provided
• self-Motivated with the ability to work as part of hybrid office based / remote team. Candidates will need to be located within easy reach of the Gloucester office