PRINCE PERSONNEL

Responsibility

• maintain, service, and repair all plant machinery and equipment
• carrying out routine maintenance work and respond to equipment faults
• the maintenance and repair of plant machinery and equipment, including facilities
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• ensuring machine downtime is kept to a minimum
• carrying out facilities maintenance across the site
• repairing electrician and mechanical breakdowns
• repairing and maintaining electrical and mechanical equipment
• carry out planned and reactive maintenance tasks on a variety of plant machinery
• dealing with emergencies, unplanned problems, and repairs
• managing the TPM program
• identifying and resolving predominantly electrical faults and handing over equipment in a safe manner to production
• completing preventative maintenance
• maintaining plant equipment proactively to reduce downtime
• providing maintenance to the facilities such as electrical and plumbing repairs
• assist with the installation of new machinery onsite
• responding to machine breakdowns
• undertaking planned preventative maintenance of plant and ensure staff are trained to diagnose breakdown problems
• attending to breakdowns and repairing mechanical, electrical and robotic equipment
• carry out preventative maintenance on the equipment as required
• working on projects to improve facilities
• working on overhead cranes, PLC controlled equipment and inverter drives
• working on manufacturing machinery such as CNCs and moulding machines
• carry out fault finding and troubleshooting activities
• fitting new parts and ensure equipment is working correctly
• fault finding on PLCs and ideally programming when required
• proactively work to continuously improve process, equipment efficiency and reduce waste
• tend to breakdowns and repairs
• keeping maintenance records
• carrying out preventative maintenance to minimise downtime
• working on improvement projects
• complete visual checks on machinery and equipment to ensure compliance
• liaising with contractors when needed
• carrying out systematic review of plant
• communicating all information thoroughly across all shifts and departments
• working to KPI's set by Engineering Manager
• track an inventory of spare parts
• plan maintenance on equipment between production requirements
• reporting any unsafe equipment immediately to management and making safe where possible
• report any defects or faults to management
• designing maintenance strategies, procedures in order to control and improve health and safety standards for safe machine operation
• adhering to all health and safety and environment legislation at all times
• adhere to Health and Safety regulations at all times
• continuously work to improve the site facilities
• working at heights
• identifying and repairing PLCs breakdowns
• ensure all relevant documentation is complete and accurate
• controlling maintenance tools, stores, and equipment
• working to lean manufacturing standards and assist with audit of engineering workshop area
• actively carry out cost control
• interpreting electrical diagrams
• working to health and safety regulations
• assist with continuous improvement activities
• skills and Experience
• multi-skilled maintenance engineer – ideally electrically bias
• support with the installation of new equipment
• working on plumbing, electrical and building issues
• purchase equipment and parts to ensure all breakdowns can be repaired immediately
• driving forklift when required
• the successful applicant must be a grade C and above or equivalent in Mathematics
• experience fault finding and repairing pneumatics, hydraulics and ideally PLCs and robots
• working on projects of improvement
• perform cost saving activities through improved design of equipment and supplier sourcing
• assisting management with Continuous Improvement projects
• you must also have a real interest in the role and environment as the role will involve working with Machinery
• previously worked in a high-volume manufacturing environment such as food manufacturing, FMCG or Automotive
• out of hours support
• putting forward improvement ideas where possible

Requirements

• must have previous experience resolving electrical and mechanical breakdowns on manufacturing / production machinery
• previous experience working as a Multiskilled Engineer
• previously worked on maintaining facilities – ideally in a manufacturing environment
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• must hold 17th or 18th edition wiring regulations
• must be a multiskilled engineer
• must hold minimum Level 2 NQV qualification or above in a relevant engineering discipline
• ideally be electrically bias, however mechanical bias engineers will still be considered
• relevant Mechanical or Electrical qualification would be beneficial but bot essential
• relevant Mechanical or Electrical qualification will be essential
• plumbing / carpentry / electrical or mechanics qualification
• multiskilled or electrically bias time served engineer
• ideally hold 17th or 18th edition wiring regulations
• previous experience repairing electrical and mechanical faults
• 17th edition or above wiring regulations would be advantageous but not essential
• must hold 17th edition or above wiring regulations
• hold relevant qualifications in engineering discipline
• able to use hand tools and repair basic building issues
• previously worked on cranes/ hoist equipment
• mechanical or electrical bias accepted
• manufacturing industry experience required
• be process driven with a continuous improvement mind-set
• manual handling
• PLC and inverter drive knowledge would be beneficial
• PLC fault finding and repair would be advantageous
• PLC experience would be beneficial but not essential
• intermediate level of computer literacy
• ideally hold a FLT license – not essential
• good written and verbal communication
• flexible to work weekends on occasion

Responsibility

• to liaise with customers to understand their requirements, to develop a positive relationship with them and resolve any problems that arise
• taking calls and dealing with emails with queries
• logging end user customer and serial number details on CRM and registering warranties
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• deal directly with customers either by telephone, electronically or face-to-face
• assisting customers in solving queries / enquiries
• to ensure the availability of materials, repeats etc. prior to production to meet the agreed delivery date and order quantity
• inputting spare parts orders on the system. Taking orders via email & telephone
• booking in collections
• liaising with customers regarding engineer appointments, checking engineer availability and booking appointments
• respond promptly to customer enquiries
• ensure that all complaints are accurately logged accurately on the database
• handling inbound calls and rerouting where appropriate
• to ensure regular communication with customers on the status of orders placed, supplying schedules and stock information as required
• checking on arrival times for collections
• identifying spares items and taking payments over the phone
• handle and resolve customer complaints
• provide analysis and recommendations on customer complaints, to prevent recurrence
• providing administrative/processing support on system
• to organise delivery using special transport facilities if required by the customer
• input warranty registrations onto the company system. Deal with warranty queries
• general administration and office tasks
• using technical reference files and User/Installation guides to answer queries from engineers, retailers and end users
• obtain and evaluate all relevant information to handle enquiries & complaints
• respond to customer and salesperson requests, e.g. waste specifications, product specification sheets
• incoming post, printing, fulfilment and despatch of letters
• competitive salary, 25 days holiday increasing by 1 day per year up to 30 days, plus Bank Holidays | Ref: MP2023CSA
• circa £25,000 + Pension + Company Bonus + Healthcare Plan + 25 days’ holiday plus bank holidays | Ref: DE25726
• in cases of customer complaint, initiate procedure for investigation and resolution; raise credit note if agreed with the customer
• deal with customer complaints and concerns via email & telephone
• finding additional information from production engineers/quality team/warehouse team where required
• perform customer verifications
• payment processing and prepping cheques for banking
• contract: Permanent
• skills and Experience
• you must have previous office-based experience
• updating technical reference guides
• process orders, forms, applications and requests
• maintenance of product database, including specifications
• outbound call campaigns
• first advertised: Friday, 13 Oct, 2023
• first advertised: Wednesday, 2 Aug, 2023
• first advertised: Wednesday, 26 Jul, 2023
• first advertised: Thursday, 13 Jul, 2023
• arrange and assist in the successful management of customer site visits for audit/pass-on-press etc
• excellent communication and interpersonal skills
• you must be IT literate
• direct requests and unresolved issues to the designated resource
• prepare information/reports for department or Board Packs, or other projects, as required
• delivering first-class customer service leading to the highest levels of customer satisfaction
• to ensure sales orders are processed correctly and in a timely/accurately manner and incorporated into the production plan, using the Company's business system and standard operating procedures
• dealing with requests for engineers to carry out service visits. Liaising with both the customer and the engineer to coordinate the service visit
• outgoing and confident personality
• strong communication skills
• previous experience of call handling in a busy environment
• manage customers' accounts
• answer emails and telephone calls from customers and provide a timely response to customer complaints and issues. Ensuring the correct resolution is reached whilst providing excellent customer service
• carry out any reasonable task requested by management
• to deal pro-actively with all customer problems should they arise, exploring options and solutions to resolve
• ability to work in and stay calm in pressurised situations
• excellent customer service, communication and interpersonal skills
• keep records of customer interactions and transactions
• full training will be provided for this position but you must have previous office-based experience dealing with customers
• dealing with technical enquiries via email and telephone. Use technical reference files and installation guides to help to answer queries. Finding additional information from production engineers/quality team/warehouse team where required
• logical thinking and able to pass on technical information
• record details of enquiries, comments and complaints
• ability to influence, persuade and negotiate, establishing trust and strong business relationships
• you will have excellent accuracy and attention to detail and must be highly numerate and literate
• computer literate with accurate data inputting skills
• record details of actions taken
• monitor credit notes in line with KPIs. Check credit notes against complaint database and pass onto Head of Compliance & Quality Management for authorisation
• well organised, ability to plan and prioritise tasks on initiative
• you will have good communication skills with an excellent telephone manner
• to provide information and assistance to the Sales team regarding customer issues, changes of personnel, trends, etc. in order to maintain and develop existing customer accounts
• planning and organisational skills
• manage administration
• you must have the ability to work on your own initiative and as part of a team
• preparing job adverts for consultants
• prepare and send out email campaigns to candidates about new opportunities
• answering the phone, dealing with business customers as well as some calls from consumers
• responsible for the administrative duties involved in the sales function of the business, including the accurate and timely input and administration of sales orders, timely booking in and invoicing of deliveries
• ongoing maintenance of spares stock levels including monitoring and updating of minimum and maximum levels
• keeping candidates updated throughout the recruitment process
• ability to retain technical information and product knowledge
• support the administration of the spare parts system. Working in conjunction with the Spare Parts Co-ordinator to ensure a timely and accurate provision of spare parts to retail and end user customers
• communicate and coordinate with internal departments
• IT skills and positive telephone manner
• assess Warranty claims

Requirements

• must have previous experience working in a similar customer service orientated role
• excellent communication skills including email and telephone communication
• experience of dealing with complaints, able to deal with difficult and challenging customers
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• able to work unsupervised at times, although remote support will always be available

Earnings for position customer service administrator

Responsibility

• goods-in and allocating materials to stores area
• assisting management with the day-to-day running of the warehouse
• loading and unloading vehicles
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• driving Forklift Counterbalance and/or Bendi/Flexi truck
• receiving deliveries and checking product against shipping notes
• unloading and loading trailers
• preparing equipment in the warehouse ready for despatch
• adding materials/ stock to MRP system
• monitoring the storage, delivery and dispatch
• picking items from the warehouse
• order picking and packing
• moving products to correct locations
• inspecting goods returned to the warehouse and disassembling
• monitoring warehouse emails
• picking materials for production and manufacturing departments
• ensuring stock control system is kept up to date
• preparing and packing orders to a high-quality standard
• reading from picking sheets
• picking customer orders
• receiving and entering goods-in onto system
• ensure stock system is kept up to date
• picking and packing spare parts ready for despatch direct to customers
• dealing with returns
• working from picking sheets
• loading and unloading
• loading vehicles ready for despatch
• onboard stock and assets onto the system
• picking and checking orders
• perform stock checks
• completing annual stock takes
• performing monthly stock counting
• allocating stock to stores
• assist with general duties around the warehouse
• allocating workload to operators
• reporting shortages, damages or incorrect stock
• liaise with purchasing department to resolve any stock queries
• driving Forklift truck to move stock
• driving Forklift Counterbalance truck
• operating computer system
• partake in stock count/stock taking activities
• arranging repairs or replacements of damaged goods
• creating despatch paperwork
• driving Counterbalance FLT to move stock
• maintaining health and safety standards and good housekeeping
• maintaining stock levels
• working as part of a team to deliver materials to production
• if qualified – operating FLT
• planning workload and stock
• be flexible to alter shifts where applicable and attend weekend stock counts if required
• driving company vehicles for collections and deliveries when required
• improving warehouse organisation
• moving finished goods from production to despatch
• working on the assembly section when required to support the needs of the business
• assisting with other general warehouse tasks when required
• completing stock checks
• maintaining a good level of housekeeping in the stores area
• adhering to health and safety regulations and maintaining good housekeeping
• preparing orders for shipment
• driving Forklift Counterbalance
• responsible for safe storage of technical equipment in the warehouse
• working to health and safety regulations
• carry out assessment and maintenance of technical equipment and update service records
• maintaining a clean and tidy warehouse environment

Requirements

• forklift Counterbalance license
• must have strong warehouse / stock control experience
• previous warehouse / stock control experience
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• must have worked in a warehouse / stock control environment previously
• previously worked in a warehouse environment
• must have stock control and warehousing experience
• must have strong warehouse experience
• must hold full UK Driving License
• computer literate
• ideally hold an FLT Counterbalance license – not essential
• ideally hold a Forklift Counterbalance and/or Bendi/Flexi truck license – not essential
• knowledge of warehouse processes
• understanding or knowledge of technical equipment such as audio and visual
• FLT Counterbalance license will be essential
• must hold an Forklift Counterbalance license – expired licenses will be accepted
• previously used an MRP/ stock control system
• must hold a valid in date Forklift Counterbalance license
• previously worked in warehouse / stock control / stores role with good stock management experience
• highly organised
• team player and good communicator
• good written and verbal
• forklift driving experience would be a benefit but is not essential
• able to learn new systems
• this role would suit a candidate with previous experience as a warehouse operative / warehouse team leader
• manufacturing or production industry experience would be beneficial
• good attention to detail
• team player
• carry out basic repairs to equipment
• self-starter
• this role would suit a candidate who has previously worked as a Stock Controller / Stores operative / Forklift Driver
• full driving license
• able to work alone
• electrical qualification would be beneficial – not essential

Responsibility

• answering a busy switchboard and diverting calls to the relevant colleague or, handling the sales call directly
• typing up quotes and other correspondence
• receiving and processing purchase orders
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• prepare accurate and timely quotations
• managing activities throughout the order fulfilment and transport cycle
• using Outlook to send and receive sales enquiries, delivery enquiries and internal accounting enquiries
• assist with general queries
• verifying orders, including customers' personal information and payment details
• take ownership of customer orders, input accurately onto the system to result in accurate manufacturing planning, sales forecasts and inventory control
• processing orders, enquiries and account activity on the internal ERP system
• processing orders, enquiries, and account activity on the internal ERP system
• using Sage to process quotations, sales orders, create despatches, check and adjust stock
• provide information for credit control purposes
• contacting customers by phone or email to answer queries and obtain missing information
• progress and track orders to ensure customer satisfaction levels are maintained Ensure accurate records are maintained detailed current status
• issuing picking and packing paperwork to the warehouse
• general administration with the team
• maintaining and updating sales and customer records
• maintain accurate orders and process file
• produce relevant supporting export documentation
• produce relevant supporting Export documentation
• £23,000 - £26,000 + Company performance bonuses | Ref: DE25712
• place stationery orders for office
• expediting orders through internal liaison
• working closely with the Sales Directors to assist them when the administration processes following them securing new business
• scheduling daily shipments, booking transportation
• visiting and representing the company at various exhibitions, helping to advise the prospect/customer on our products
• help to maintain a tidy and organised office
• directing feedback from customers to relevant departments
• contract: Permanent
• understanding the requirements of the project and then being able to build bespoke quotations /costings using a bespoke in-house system
• keep customers updated on key developments in relation to specific orders
• liaising with international and domestic freight forwarders and couriers, to obtain quotations and resolve escalations
• creating a written quotation/estimate to be submitted to the client
• first advertised: Wednesday, 12 Jul, 2023
• first advertised: Wednesday, 5 Jul, 2023
• skills and Experience
• identifying new products to add to those on offer
• time manage and prioritise all administrative functions maintaining an effective, up to date, customers database to highlight relevant key contacts
• support communication between Operations, Sales and Accounts departments
• support communication between Operations, Sales, and Accounts departments
• at least 3 years' experience in a similar role is essential with similar responsibilities
• administration experience
• supporting the Sales Department with other administrative tasks, if requested
• raising the order on the system
• liaise with Purchasing Planning team to obtain accurate lead times in relation to purchased products
• providing support for technical issues and customer complaints
• providing support for technical issues and Customer complaints
• ordering parts / materials
• dispatching orders and arranging delivery with customers
• operate as a team, providing support and cover for colleagues within department
• operate as a team, providing support and cover for colleagues within the Department
• assisting with raising invoices to support the accountancy team where required
• using CRM system to lookup contact info, enter new contacts, create emails, send literature, schedule to-dos, tasks etc and keep the customer database up to date
• you must have excellent telephone communication skills and ability to communicate at all levels
• understanding and knowledge of administrative systems
• deal effectively with issues as they arise, taken responsibility and progress issue through to satisfactory resolutions for the customer
• account management with some core key clients who will come directly to you when quotations / pricing is required
• liaise with colleagues from outside the UK for stock checking at the European factory and warehouse, along with managing our weekly imports
• efficient, effective and highly organised with the ability to plan, manage and focus your time where prioritisation is key
• commitment to customer service
• previous experience in sales administration, or a similar role
• assisting with a small flow of general flow of calls coming into the office
• keep up to date with current status and obligations of orders and relevant logistical issues, to ensure effective response to customer requests for delivery information
• complete reporting requirements as directed by the Customer Service Manager
• 2 years' experience of working within a similar role
• 2 years' experience of working within a similar role within Export Sales
• previous experience in a similar sales administrator, sales coordinator, sales support, customer service administrator role
• ability to work under pressure
• good typing skills
• exceptional interpersonal and customer service skills
• generate new and repeat sales through direct contact with potential and existing customers
• good working knowledge of an ERP/MRP system
• ensuring a high volume of emails are processed correctly and efficiently
• support external sales team with onsite customer visits
• follow up on leads as directed by the Sales & Marketing team
• good time and attendance, reliability and commitment
• be able to thrive under pressure
• strong planning and organisational skills, able to work at pace under pressure when required
• accurate data entry skills
• account management support for lower value accounts to ensure customer satisfaction and identify further opportunities for sales
• daily invoicing
• good communication and interpersonal skills
• experience with industry software such as Xero and HubSpot CRM, or similar

Requirements

• contract: Temporary
• first advertised: Wednesday, 9 Aug, 2023
• first advertised: Wednesday, 2 Aug, 2023
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• first advertised: Wednesday, 26 Jul, 2023

Earnings for position sales administrator

Responsibility

• input Purchase Invoices
• bank reconciliations
• booking goods-in onto the company MRP system
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• meet and greet customers at reception
• monitor and manage online bookings and waiting lists for training programmes and events
• booking in samples in from Process, Production and Warehouse
• data entry
• input new supplier codes and project codes
• answer the main switchboard, answering and directing calls as required
• input delegate, booking and evaluation information onto the Customer Relationship Management system
• adding results of testing to databases
• cycle counting stock
• data analysis
• check off supplier statements
• liaising with the warehouse, production and supply chain teams on inventory levels including goods coming in and out
• co-ordinate conference room and buffet bookings
• filing and recording applications to programmes
• ensure rotation of samples within the controlled storage area
• data cleansing
• preparation of weekly payment run
• monitor visitor access to the GW premises and maintain security
• ensure CRM records are kept up to date
• ensuring that all required testing is completed
• communicating shortages to senior members of staff
• process payments out and payments in
• advising of any material quality issues
• maintain an efficient and professional reception area
• act in accordance with the company Data Protection Policies
• assuring accurate and complete records of work completed, and all other appropriate information and results are maintained
• checking for duplicates
• handle incoming and outgoing post
• distribute event information to delegates; including joining information, follow-up resources, evaluation surveys
• preparation of monthly payment run
• ensures equipment is well maintained and any concerns are resolved/ escalated in a timely manner
• correcting errors
• CIS statements
• ensure a knowledge of staff moving onto and off the GW premises
• provide administrative support to the management team, trainers and delegates before and during online training events
• ensure external samples are collected and booked in according to schedule
• skills and Experience
• undertake proof reading of documents and communications, including website posts and newsletters
• credit Control
• raising faults and out of specification to line manager
• good administration skills
• raise sales invoices
• to be considered for this opportunity you will have previous experience within a similar position
• book accessibility services, venues and catering for training events
• adheres to all legal and company standards & procedures with reference to health & safety at work
• IT literate including confident using Excel to above basic level
• you will be able to multi-task and have a high level of attention to details
• monitor social media channels and promote sector partners and opportunities
• input journals prepared by accountants
• clear communicator and able to take on board instructions
• occasional website updates to support the Development Officer – Data and Comms
• previous experience working within an administration / data entry role
• available to start work on Monday 16th January for at least 4 weeks
• some additional hours may be required to cover holidays and sickness
• supporting the Development Manager with administrative tasks linked to the development conference
• the successful candidate will have previous accounts experience and be happy to take on some administration tasks
• excellent data entry skills including maintaining accuracy and speed
• supporting the pensions officer in handling pension queries for employed staff and contractors via telephone and email
• maintain regular contact with work experience providers during placements to ensure students are progressing well
• creating a partnering arrangement with HR as part of the monthly processing, ensuring validating the accuracy of the exception reports
• IT literate
• timely administration of the submission of year end statements as required
• assist with projects as required
• propose changes to existing payroll procedures, where these may bring improvements to the efficiency of current working practices
• previous experience working in a quality / laboratory environment would be advantageous but is not essential
• responding to queries and liaising internal and external as necessary

Requirements

• strong attention to detail
• computer literate with WMS/ ERP / MRP software
• ideally have worked in a stock control / warehouse admin / inventory control / stores role previously

Earnings for position part time administrator