customer service administrator
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customer service administrator - How much money do you make working at this position?
Average salary at company OPTIMA HEALTH is 2082£.
The national average salary is 1800£.
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Customer Service Administrator Sheffield
The role is to cover the helpdesk service lines (both telephone and email), providing our customers with case updates, assist with booking appointments and…
Customer Service Administrator Sheffield
Job Title: Customer Service Administrator Location: Sheffield Salary: £20,971.60 pro rata Contract Type: Permanent Hours: Part time, 22.5 hours per week Role Summary: The Customer Service Administrator is responsible for the day-to-day servicing of Occupational Health cases on behalf of Optima Health for its clients. The role is to cover the helpdesk service lines (both telephone and email), providing our customers with case updates, assist with booking appointments and dealing with general enquires. The role requires you to take responsibility for solving customer challenges, working with internal departments to identify a resolution and offering an outstanding customer experience during every interaction. Main Duties and Responsibilities include: Answer incoming calls professionally, welcoming callers to the service and providing information and updates. Follow guidelines to ensure all calls are answered in a concise and confidential manner, supporting first call resolution. Triage referrals in line with clinical decision tree and client specific requirements. Contact employees to book appointments Provide confirmation correspondence and telephone updates to clients and employees on case progression. Correctly log all activities and notes within the case management system ensuring it is up to date. Manage complaints in line with Optima Health's complaint handling process. Experience, skills and knowledge required for the role: Strong verbal customer service skills Good written and verbal communication skills. Good attention to detail Able to work under pressure Solutions focused Good IT / PC skills including Microsoft packages What Can We Offer You? Excellent training and development opportunities 25 days annual leave + Bank Holidays Employee discounts with big brand
Customer Service Administrator Manchester
Job Title: Customer Service Administrator Location: 16 St John Street, Manchester, M3 4EA Salary: £21,255 Contract Type: Permanent Hours: Full time, Monday to Friday About Us The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people. Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. Role Summary To provide a confidential reception service for contract holders, staff, clients, therapists, mediators, trainers and potential new contract holders or clients, either by phone, email, or in person. Main Duties and Responsibilities Answer incoming calls professionally, welcoming callers to the service and providing information and updates. Follow guidelines to ensure all calls are answered in a concise and confidential manner, supporting first call resolution. Triage referrals in line with clinical decision tree and client specific requirements. Contact employees to book appointments in line wit
Customer Service Administrator Cheltenham
Job Title: Customer Service Administrator Salary: £19,838 Contract Type: Permanent Hours: Monday – Friday, 35 hours per week Location: You will be required to work at the below two addresses: Bishops Cleeve, Cheltenham, GL52 8SF 4100 Hurricane Rd, Gloucester Business Park, GL3 4AQ A UK Driving License is required for this role. Please note: As high-level security clearance is required for this role, the postholder wouldn't be able to start with Optima Health until the vetting is passed. Role Summary: Optima Health are currently recruiting for an experienced Customer Service Administrator to join our team in London. You will provide a professional, efficient, and solution-focused customer experience, ensuring that the highest standards of service are always provided, including excellent response times and timely, professional management of queries. You will ensure that all administrative processes on each contract are carried out and completed in line with KPIs and that all members of the teamwork to ensure that there is clarity on the system as to the next step. Main Duties and Responsibilities: Ensure all customer queries are dealt with in a professional, friendly and solution focussed attitude. Liaising with clinical, administrative or management colleagues to escalate complaints or concerns where appropriate. Ensuring that all contract inboxes are efficiently managed with excellent communication and response times across all contracts. Monitoring diaries to ensure that clinicians diaries are optimised and highlighting where there are gaps that may be used by other teams. Ad doc duties when required to support the wider Optima Health team. Experience, Skills, and Knowledge Required for the Role: Previous administration or customer service experience Ability to prioritise, organise and manage a
Customer Service Administrator Manchester
Job Title: Customer Service Administrator Location: Manchester, M3 4EA Salary: £21,255 Contract Type: Permanent Hours: Full time, Monday to Friday About Us The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people. Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. Role Summary To provide a confidential reception service for contract holders, staff, clients, therapists, mediators, trainers and potential new contract holders or clients, either by phone, email, or in person. Main Duties and Responsibilities Answer incoming calls professionally, welcoming callers to the service and providing information and updates. Follow guidelines to ensure all calls are answered in a concise and confidential manner, supporting first call resolution. Triage referrals in line with clinical decision tree and client specific requirements. Contact employees to book appointments in line with set Booking Rules
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