founded in 2008 Oak Tree Mobility is one of the leading brands of rise and recline chairs, adjustable beds and bath lifts. Our range of products are handmade in Great Britain and supported by a central Bristol office
our state of the art head office houses our call centre and support functions and is on the lookout for an experienced Office Manager
organising Senior Leadership Team meetings and department meetings, providing agendas and taking minutes
Requirements
experience as an Office Manager
knowledge of Office Administrator responsibilities, systems and procedures
proficiency in MS Office
familiarity with email scheduling
excellent time management skills and ability to multi-task and prioritise work
attention to detail and problem solving skills
excellent written and verbal communication skills
strong organisational and planning skills in a fast-paced environment
telesales executive
Responsibility
receiving inbound calls and making outbound calls to our online enquiries
building rapport with customers
qualifying that our products are suitable
explaining the company and product benefits
booking appointments for our demonstrators to show the customer products
Salary
salary
call centre agent
Working hours
full-time | Permanent
full-time
Salary
salary
Responsibility
at Oak Tree we are passionate about providing comfort, freedom, quality and value. We’ll give you every chance to build a solid, rewarding career and become a much-loved part of our team
do you enjoy engaging with customers and providing solutions to make their lives easier? Do you strive to reach your own personal and team goals? Do you like the idea of working within a fun team with exciting incentives and competitions? If so then we want to hear from you
Requirements
have an excellent telephone manner
are able to build rapport with customers along with being patient
are reliable, trustworthy and motivated
strive to achieve both personal and team targets
have a positive attitude
that sounds amazing, am I right for you?
call centre agent
Working hours
full-time | Permanent
full-time
Salary
salary
Responsibility
at Oak Tree we are passionate about providing comfort, freedom, quality and value. We’ll give you every chance to build a solid, rewarding career and become a much-loved part of our team
do you enjoy engaging with customers and providing solutions to make their lives easier? Do you strive to reach your own personal and team goals? Do you like the idea of working within a fun team with exciting incentives and competitions? If so then we want to hear from you
Requirements
have an excellent telephone manner
are able to build rapport with customers along with being patient
are reliable, trustworthy and motivated
strive to achieve both personal and team targets
have a positive attitude
that sounds amazing, am I right for you?
it support technician
Working hours
full-time
Salary
salary
Responsibility
provide 1st and 2nd line technical support to users via phone, email, remote access, and in-person
Requirements
bachelor's degree or diploma in computer science, information technology, or related field would be preferable
telesales advisor
Working hours
full-time | Permanent
Salary
salary
Responsibility
at Oak Tree we are passionate about providing comfort, freedom, quality and value. We’ll give you every chance to build a solid, rewarding career and become a much-loved part of our team
do you enjoy engaging with customers and providing solutions to make their lives easier? Do you strive to reach your own personal and team goals? Do you like the idea of working within a fun team with exciting incentives and competitions? If so then we want to hear from you
following up on previous customer enquiries
Requirements
have an excellent telephone manner
are able to build rapport with customers along with being patient
are reliable, trustworthy and motivated
strive to achieve both personal and team targets
have a positive attitude
customer service advisor
Working hours
full-time
Salary
salary
Requirements
taking inbound calls from our customer base
making outbound calls and updating customers on progress of their order
taking inbound after delivery calls
assessing engineer reports and providing solutions to our customers
ensuring tasks are up to date and customers are being communicated with
responding to customer queries via letter, email or phone
taking ownership of individual cases and to resolve them
liaising with suppliers/other departments in the company to ensure issues are resolved as quickly as possible
logistics administrator
Working hours
full-time
Responsibility
to prioritise doing the things that will make the biggest difference to our customers
supporting the Head of Engineering in building and maintaining positive relationships with our 3rd Party logistics partners
provide drivers & engineers with clear and concise delivery instructions
ensure that orders are complete prior to dispatch
maximise vehicle loads to ensure efficiencies
liaise with customers over delivery/engineer dates, requirements, constraints etc
close liaison/ communication with the Customer Services Team to ensure accurate order completion
arrange, coordinate, and communicate all deliveries using our own in-house vehicles and/ or 3rd party logistic providers, couriers etc to ensure orders are delivered on time and in full
Requirements
strong organisational and planning skills
computer literacy with experience of MS Office packages
previous experience in administration of capacity planning and stock movements
natural ability to communicate with internal and external business stakeholders
flexible attitude to support changing business objectives in a fast-paced environment
sales executive
Working hours
full-time | Permanent
Salary
salary
Requirements
have an excellent telephone manner
are able to build rapport with customers along with being patient
are reliable, trustworthy and motivated
strive to achieve both personal and team targets
have a positive attitude
are computer literate
telemarketer
Working hours
full-time | Permanent
Salary
salary
Requirements
have an excellent telephone manner
are able to build rapport with customers along with being patient