Earnings on positions in KICK ICT GROUP
KICK ICT GROUP is looking for employees for positions:
- support production of monthly management accounts
- analyse financial performance and provide commentary on variances to plan
- posting sales and purchase invoices to ledger
- preparation of month-end accruals and prepayments
- completion of month-end tasks in line with closing timetable
- completion of daily bank reconciliations
- maintenance of fixed asset register
- monthly balance sheet reconciliations
- perform monthly subscription billing process and ensure completeness and accuracy of sales billing for monthly and annual renewals
- maintain customer contract database, ensuring accurate customer details and contract pricing/ cost structure is in place
- lead focal point for software licence and enhancement orders/renewals and queries
- vouch accuracy of supplier invoices in relation to sales billing and liaise with 3rd party suppliers to resolve any discrepancies
- respond to both external and internal subscription billing queries in an accurate and timely manner
- manage multiple activities simultaneously and prioritise own workload
- research, track, maintain and update leads within CRM
- use a range of tools and methods to analyse and assimilate data
- make outgoing calls to develop new business opportunities and demonstrate objection handling
- emailing key prospects and customers
- develop a strong knowledge of the company's products and services and articulate key features and benefits to prospects
- collaborate with marketing and sales when working on activity relevant to lead generation
- provide accurate and timely information to management
- take 14 cases per day. This figure will fluctuate dependent on the number of incoming cases
- communicate with the customer in a warm, friendly and professional manner
- monitor the queue and the SLA response times taking cases before the SLA expires
- keep notes current and up to date on each communication
- communicate with each case daily
- liaise with the customer before closing a case to get agreement the issue is resolved
- assist other departments within the company with support issues where technical assistance is required
- update customers technical documentation as required
- manage a portfolio of customers and products to achieve long term success
- develop positive relationships with clients
- act as a point of contact to handle customers individual needs
- resolve conflicts and provide solutions to customers in a timely manor
- report on the status of accounts and transactions
- set and track sales accounts targets, aligned with company objectives
- suggest actions to improve sales performance and identify opportunities for growth
- retention of client and protection of recurring maintenance and other billing revenues in agreed set of managed customers
- research, track, maintain and update leads within CRM
- make outgoing calls to develop new business opportunities and demonstrate objection handling
- conduct customer research
- emailing key prospects and clients
- develop a strong knowledge of the company's products and services and articulate key features and benefits to prospects
- collaborate with marketing and sales when working on activity relevant to lead generation
- provide accurate and timely information to management
- analyse and create/contribute to functional specifications
- produce technical specifications in line with agreed standards
- dynamics BC development using C/AL & AL, with additional activities using SQL and .NET, and creating integrations to Dynamics BC
- perform data migrations
- debug system problems, and craft resolutions
- technical liaison to business\\consulting group for application support
- test functionality developed against business requirements
- ensure projects meet Kick’s quality standards
- answer incoming calls and emails in a timely and professional manner
- log and record customers issues accurately within the call logging system
- gather relevant information for the Support Consultants
- assist with new customer take on process
- represent the business with a positive attitude
- provide reception cover as and when required
- prepare quotations
- help review accuracy of existing pipeline within CRM system
- liaise with the delivery team regarding installations and update the client where necessary, to support the Project Management team
- collaborate with Sales and Consulting/Project Management teams on expected delivery for projects
- communicate with suppliers for goods updates and availability
- assist with ad hoc defined projects as and when needed
- updating and maintaining internal systems
- preparing and issuing small quotations & contracts to clients
- assisting Comms team with upcoming projects
- provisioning – Order Network Services
- provisioning – Liaise with suppliers to book installation/delivery of services
- provisioning – Liaise internally with both Service and Project Management team regarding installation/delivery to clients
- provisioning – Liaise with clients and provide updates on order progress/delivery