KEY GROUP Salary
Rating of the company
0 ratings
7 reviews
London
27 OLD GLOUCESTER STREET LONDON WC1N 3AX UNITED KINGDOM
TIN:
13447540
Consulting services

Earnings on positions in KEY GROUP

Earnings on positions in KEY GROUP

Average salary in this position
Average salary in this position in the country
customer service team leader
2416 £
13%
2722 £

National average salary

2950 £

Average salary in this company

2416 £

KEY GROUP is looking for employees for positions:

copywriter

Working hours

  • full-time

Requirements

  • A responsive, compelling communicator who can establish yourself as an authoritative voice of content
  • excellent organisational, interpersonal and communication skills
  • someone who can convey the complex in a simple way
  • willing to roll their sleeves up and do what is required to get the job done
  • A natural organiser with an ability to make things happen
  • creative and enthusiastic
  • excellent attention to detail
  • strong project management skills and understanding of content marketing best practice

Responsibility

  • we believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive
  • to do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do
  • key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998
  • essential experience
  • this is a great time to be part of Key as it builds on its market leading status in the later life lending market
  • we are looking to make the critical appointment of a hands-on copywriter and content manager to work across the full range of marketing channels and multiple brands within the Group
  • the successful candidate will have a demonstrable track record of copywriting and the creation and delivery of content plans in either financial services or other regulated businesses
  • this individual will play a leading role in supporting the customers and advisers that Key Group serve, through exemplary content and communications

manager

Working hours

  • full-time

Responsibility

  • developing and documenting policies, processes and procedures for payments and collections
  • ensure that the business has appropriate MI and reporting to track performance and drive improvements
  • ensure adherence to risk and compliance frameworks to ensure that the team conform to our legal and regulatory requirements
  • oversight of procedures such as sending statements, reminder letters and phone calls
  • we believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive
  • resolving and escalating collection and payments issues on a timely basis
  • to do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do
  • working closely with Director of Servicing to drive continuous improvements in payments and collections performance

Requirements

  • solid understanding of relevant regulation, including MCOB, CONC 7, the Consumer Credit Act etc
  • experience in a similar position, managing and leading a team is essential
  • strong credit control experience
  • A highly numerate professional with the ability to manage and organise your team
  • A motivational leadership approach and will actively promote teamwork both within their own team and across the Shared Services function
  • excellent communication skills and the ability to develop strong working relationships with both customers and colleagues at all levels is essential
  • excellent problem-solving skills; proactively identifying issues and implementing solutions
  • the Person

account manager

Working hours

  • full-time

Responsibility

  • deliver an excellent inbound, outbound and email service to introducers, networks and affiliate representatives
  • to demonstrate and continuously embed the company values in every aspect of the role
  • deliver an excellent inbound, outbound and email service to Financial advisers
  • an exciting opportunity has arisen to join our More2Life team as a Campaign Account Manager
  • demonstrate a proactive approach to conducting outbound calls to customer to maximise booking opportunities
  • to pro-actively make a minimum of 60 outbound calls per day to advisers listed within the campaign
  • provide case updates to introducers on the outcomes of their referrals by telephone or email
  • this role is designed to help build relationships with our financial advisors whilst supporting our Telephone Account managers

Requirements

  • experience working in an inbound and outbound sales environment
  • proven track record or achieving sales targets and KPIs
  • ability to empathise and build rapport with customers is essential
  • excellent communication skills with a consultative approach to sales
  • ability to perform in a targeted sales environment
  • good negotiation and influencing skills
  • enthusiastic with a passion to succeed in a fast paced environment
  • enthusiastic with a passion to succeed in a fast-paced environment

account manager

Working hours

  • full-time

Responsibility

  • to demonstrate and continuously embed the company values in every aspect of the role
  • deliver an excellent inbound, outbound and email service to Financial advisers
  • an exciting opportunity has arisen to join our More2Life team as a Campaign Account Manager
  • deliver an excellent inbound, outbound and email service to introducers, networks and affiliate representatives
  • to pro-actively make a minimum of 60 outbound calls per day to advisers listed within the campaign
  • demonstrate a proactive approach to conducting outbound calls to customer to maximise booking opportunities
  • this role is designed to help build relationships with our financial advisors whilst supporting our Telephone Account managers
  • to manage time effectively and create a structured diary approach for call backs in order to capitalise on every opportunity

Requirements

  • experience working in an inbound and outbound sales environment
  • proven track record or achieving sales targets and KPIs
  • ability to empathise and build rapport with customers is essential
  • excellent communication skills with a consultative approach to sales
  • ability to perform in a targeted sales environment
  • good negotiation and influencing skills
  • enthusiastic with a passion to succeed in a fast-paced environment
  • enthusiastic with a passion to succeed in a fast paced environment

apprentice

Working hours

  • full-time

Requirements

  • highly engaged individual who wants to make a difference and with a willingness to learn
  • attention to detail
  • willingness to use initiative and work with detailed instructions
  • ability to effectively communicate at all levels and works well as a team
  • academically strong with a track record of achievement
  • experience of computerized accounting systems
  • experience of posting to multiple company Nominal, Sales and Purchase ledgers
  • experience of working with Profit & Loss balance sheet statements

Responsibility

  • to produce daily bank reconciliations to send to external stakeholders
  • to process system generated interface files
  • to liaise with external funders to meet contractual requirements
  • to establish and develop new processes, procedures and reconciliations when required by the business

management accountant

Working hours

  • full-time

Responsibility

  • support with the management of the annual budget cycle for assigned sub-divisions incorporating regular reforecasts as applicable
  • improving the business performance of assigned sub-divisions through the use of financial and other MI
  • qualifications and Skills

product manager

Working hours

  • full-time

Responsibility

  • horizon scan relevant markets and developments within those markets, keeping abreast of changes and activities to ensure optimum awareness
  • champion product development and changes, and work with stakeholders to gain buy-in and deliver change
  • review and assess product concepts, including the commercial elements, consulting with a wide stakeholder group including actuarial and finance teams
  • create detailed product specification documents, in line with the approved product governance process
  • represent product development at the Product Governance Forum
  • working with the wider Product Team, help create customer insight led products that have a clear commercial benefit and address target market needs
  • research and assess the scale of market and commercial opportunities and make compelling accounts of that opportunity within written proposals
  • translate research, data and insight in evidence-based propositions that support the product strategy

Requirements

  • A thorough understanding of how Lifetime Mortgage products work and how they create value to the customer
  • track record of creating an incredible stakeholder network and a good understanding of the wider industry and key competitors
  • experience of product change management in a Financial Services regulated environment
  • comfortable communicating at all levels of the business and have a collaborative approach to making things happen
  • experience of implementing product and propositions strategy

health & safety advisor

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • assisting with pre-construction information
  • compiling construction phase plans
  • producing project site files
  • undertaking site inspections
  • producing method statements and risk assessments
  • providing the business with competent health and safety advice
  • reviewing surveys and reports
  • carry out toolbox talks

Requirements

  • minimum Tech IOSH. NEBOSH General/Construction, NVQ 4/5/6, CSCS card, IEMA, APS, knowledge of the CDM 2015 regulations, experience in the construction/M&E/retail sectors
  • job Types: Full-time, Permanent

customer service

Requirements

  • robotics
  • customer service
  • mortgages
  • leadership
  • payments
  • success within a data driven operations environment
  • working in partnership with MI/BI teams, embedding ways of working
  • application and experience of robotic process automation is highly advantageous

Responsibility

  • identify, develop, implement, and evaluate the servicing processes of the specialist lender
  • operate many existing processes in a well-controlled manner, always challenging and improving their effectiveness
  • liaise with key personnel within the business, developing key relationships with stakeholders
  • comply with all FCA policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
  • lead, coach, motivate, and develop your team to ensure service channel objectives are achieved
  • demonstrate the ability to handle complex case processing within a busy telephony team
  • create and uphold an open, transparent, and customer centric culture across the operation
  • demonstrate and continuously embed the company values in every aspect of the role

residential conveyancer

Requirements

  • legal support
  • conveyancer
  • property conveyancing
  • title documents
  • discharge documents
  • ability to interact with people at all levels
  • able to handle competing demands in a high volume, fast-paced working environment
  • proven ability to work effectively in independent settings

Responsibility

  • support the Servicing arm of the business by providing technical legal support to the team
  • manage the paralegals within the team
  • assist the Lead Conveyancer in the delivery of legal services
  • review and interpret title documents
  • prepare and submit electronic discharge documents
  • support the third-party management of Conveyancers