A responsive, compelling communicator who can establish yourself as an authoritative voice of content
excellent organisational, interpersonal and communication skills
someone who can convey the complex in a simple way
willing to roll their sleeves up and do what is required to get the job done
A natural organiser with an ability to make things happen
creative and enthusiastic
excellent attention to detail
strong project management skills and understanding of content marketing best practice
Responsibility
we believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive
to do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do
key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998
essential experience
this is a great time to be part of Key as it builds on its market leading status in the later life lending market
we are looking to make the critical appointment of a hands-on copywriter and content manager to work across the full range of marketing channels and multiple brands within the Group
the successful candidate will have a demonstrable track record of copywriting and the creation and delivery of content plans in either financial services or other regulated businesses
this individual will play a leading role in supporting the customers and advisers that Key Group serve, through exemplary content and communications
manager
Working hours
full-time
Responsibility
developing and documenting policies, processes and procedures for payments and collections
ensure that the business has appropriate MI and reporting to track performance and drive improvements
ensure adherence to risk and compliance frameworks to ensure that the team conform to our legal and regulatory requirements
oversight of procedures such as sending statements, reminder letters and phone calls
we believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive
resolving and escalating collection and payments issues on a timely basis
to do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do
working closely with Director of Servicing to drive continuous improvements in payments and collections performance
Requirements
solid understanding of relevant regulation, including MCOB, CONC 7, the Consumer Credit Act etc
experience in a similar position, managing and leading a team is essential
strong credit control experience
A highly numerate professional with the ability to manage and organise your team
A motivational leadership approach and will actively promote teamwork both within their own team and across the Shared Services function
excellent communication skills and the ability to develop strong working relationships with both customers and colleagues at all levels is essential
excellent problem-solving skills; proactively identifying issues and implementing solutions
the Person
account manager
Working hours
full-time
Responsibility
deliver an excellent inbound, outbound and email service to introducers, networks and affiliate representatives
to demonstrate and continuously embed the company values in every aspect of the role
deliver an excellent inbound, outbound and email service to Financial advisers
an exciting opportunity has arisen to join our More2Life team as a Campaign Account Manager
demonstrate a proactive approach to conducting outbound calls to customer to maximise booking opportunities
to pro-actively make a minimum of 60 outbound calls per day to advisers listed within the campaign
provide case updates to introducers on the outcomes of their referrals by telephone or email
this role is designed to help build relationships with our financial advisors whilst supporting our Telephone Account managers
Requirements
experience working in an inbound and outbound sales environment
proven track record or achieving sales targets and KPIs
ability to empathise and build rapport with customers is essential
excellent communication skills with a consultative approach to sales
ability to perform in a targeted sales environment
good negotiation and influencing skills
enthusiastic with a passion to succeed in a fast paced environment
enthusiastic with a passion to succeed in a fast-paced environment
account manager
Working hours
full-time
Responsibility
to demonstrate and continuously embed the company values in every aspect of the role
deliver an excellent inbound, outbound and email service to Financial advisers
an exciting opportunity has arisen to join our More2Life team as a Campaign Account Manager
deliver an excellent inbound, outbound and email service to introducers, networks and affiliate representatives
to pro-actively make a minimum of 60 outbound calls per day to advisers listed within the campaign
demonstrate a proactive approach to conducting outbound calls to customer to maximise booking opportunities
this role is designed to help build relationships with our financial advisors whilst supporting our Telephone Account managers
to manage time effectively and create a structured diary approach for call backs in order to capitalise on every opportunity
Requirements
experience working in an inbound and outbound sales environment
proven track record or achieving sales targets and KPIs
ability to empathise and build rapport with customers is essential
excellent communication skills with a consultative approach to sales
ability to perform in a targeted sales environment
good negotiation and influencing skills
enthusiastic with a passion to succeed in a fast-paced environment
enthusiastic with a passion to succeed in a fast paced environment
apprentice
Working hours
full-time
Requirements
highly engaged individual who wants to make a difference and with a willingness to learn
attention to detail
willingness to use initiative and work with detailed instructions
ability to effectively communicate at all levels and works well as a team
academically strong with a track record of achievement
experience of computerized accounting systems
experience of posting to multiple company Nominal, Sales and Purchase ledgers
experience of working with Profit & Loss balance sheet statements
Responsibility
to produce daily bank reconciliations to send to external stakeholders
to process system generated interface files
to liaise with external funders to meet contractual requirements
to establish and develop new processes, procedures and reconciliations when required by the business
management accountant
Working hours
full-time
Responsibility
support with the management of the annual budget cycle for assigned sub-divisions incorporating regular reforecasts as applicable
improving the business performance of assigned sub-divisions through the use of financial and other MI
qualifications and Skills
product manager
Working hours
full-time
Responsibility
horizon scan relevant markets and developments within those markets, keeping abreast of changes and activities to ensure optimum awareness
champion product development and changes, and work with stakeholders to gain buy-in and deliver change
review and assess product concepts, including the commercial elements, consulting with a wide stakeholder group including actuarial and finance teams
create detailed product specification documents, in line with the approved product governance process
represent product development at the Product Governance Forum
working with the wider Product Team, help create customer insight led products that have a clear commercial benefit and address target market needs
research and assess the scale of market and commercial opportunities and make compelling accounts of that opportunity within written proposals
translate research, data and insight in evidence-based propositions that support the product strategy
Requirements
A thorough understanding of how Lifetime Mortgage products work and how they create value to the customer
track record of creating an incredible stakeholder network and a good understanding of the wider industry and key competitors
experience of product change management in a Financial Services regulated environment
comfortable communicating at all levels of the business and have a collaborative approach to making things happen
experience of implementing product and propositions strategy
health & safety advisor
Working hours
full-time | Permanent
Salary
salary
Responsibility
assisting with pre-construction information
compiling construction phase plans
producing project site files
undertaking site inspections
producing method statements and risk assessments
providing the business with competent health and safety advice
reviewing surveys and reports
carry out toolbox talks
Requirements
minimum Tech IOSH. NEBOSH General/Construction, NVQ 4/5/6, CSCS card, IEMA, APS, knowledge of the CDM 2015 regulations, experience in the construction/M&E/retail sectors
job Types: Full-time, Permanent
customer service
Requirements
robotics
customer service
mortgages
leadership
payments
success within a data driven operations environment
working in partnership with MI/BI teams, embedding ways of working
application and experience of robotic process automation is highly advantageous
Responsibility
identify, develop, implement, and evaluate the servicing processes of the specialist lender
operate many existing processes in a well-controlled manner, always challenging and improving their effectiveness
liaise with key personnel within the business, developing key relationships with stakeholders
comply with all FCA policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
lead, coach, motivate, and develop your team to ensure service channel objectives are achieved
demonstrate the ability to handle complex case processing within a busy telephony team
create and uphold an open, transparent, and customer centric culture across the operation
demonstrate and continuously embed the company values in every aspect of the role
residential conveyancer
Requirements
legal support
conveyancer
property conveyancing
title documents
discharge documents
ability to interact with people at all levels
able to handle competing demands in a high volume, fast-paced working environment
proven ability to work effectively in independent settings
Responsibility
support the Servicing arm of the business by providing technical legal support to the team
manage the paralegals within the team
assist the Lead Conveyancer in the delivery of legal services
review and interpret title documents
prepare and submit electronic discharge documents
support the third-party management of Conveyancers