customer service agent
Responsibility
Requirements
Current offers for the position:
Customer Service Agent Nottingham
John Pye Auctions is the UK’s largest auction house network, holding over 1,400 auctions on behalf of high street brands, UK banks, finance houses property agents and government authorities. We are proud to have been named the fastest growing auction company in the UK and our continued growth is testament to the dedicated team of staff and our valued customers and clients.What you will love about our business -Competitive salaryGenerous annual bonus schemeAttractive pension scheme31 days annual leave + work-free birthday (This will be prorated if part time)Excellent work-life balanceFantastic internal progression opportunities with professional trainingAchievement and long service company awards, to include our quarterly £6,000 ‘Don Burton Award’ (conditions apply)Free on-site parking, retail discount schemeRegular team social events and sports event opportunities including complimentary and discounted ticketsJob purposeReporting to our Reception Manager this role will primarily working in our Reception Office on both the switchboard and online communication platformProvide a comprehensive reception service for the business that demonstrates the professional standard of John Pye & SonsThis role is the initial contact point for the Head OfficeDuties and responsibilitiesDeliver exceptional customer service to customers and clientsAnswering all inbound call to the business and directing to departments/individuals where applicableWhere possible resolving customer enquires at the point of callAccessing in-house software and databases to respond to customer enquires or to gain information to forward to other departmentsManage stationary and office suppliesCo ordinate arrangements for meetings and hospitality eventsAssist in administration accordin
Customer Service Agent Chesterfield
Job Role: Customer Service AgentReports to:Office ManagerJob purpose: · To support the delivery of efficient customer services and provide full administrative support to the Office Management.Duties and responsibilities:· Manage customer complaints and queries via the in house customer service platform ensuring ALL customerso receive an initial response within 24 hours ando are updated every 72 hours after· Record all correspondence with customers· Ensure the system is kept up to date with file notes, email and other correspondence as necessary· Follow through any escalated claims to conclusion and document accordingly on the system.· Manage customer expectations regarding company terms and conditions· Obtain customer information to ensure refunds are processed where appropriate and goods are resold and recorded where possible· Process Refunds/Customer Exchanges in line with company policy, arranging delivery and collection of replacement goods· Provide Customer Assistance – New Account Set Up/Bidding Advice· Interact with Customers and provide a good level of Customer Service· Deactivate any customer accounts where invoices have not been paid· Activate customer accounts when payments have been made late· Keep the client database up to date with all customer notes.· Packaging and arranging delivery of replacement items· Chase up any outstanding deliveries and investigate missing parcels by contacting contracted delivery companies.Qualifications: No specific qualifications are required however excellent written and verbal communication and numerical skills are essential to the role.Working conditions: Very customer focussed, requires total awareness and compliance of the Data Protection Act and
Customer Service Agent Nottingham
John Pye Auctions is the UK’s largest auction house network, holding over 1,400 auctions on behalf of high street brands, UK banks, finance houses property agents and government authorities. We are proud to have been named the fastest growing auction company in the UK and our continued growth is testament to the dedicated team of staff and our valued customers and clients.What you will love about our business -Competitive salaryGenerous annual bonus schemeAttractive pension scheme31 days annual leave + work-free birthday (This will be prorated if part time)Excellent work-life balanceFantastic internal progression opportunities with professional trainingAchievement and long service company awards, to include our quarterly £6,000 ‘Don Burton Award’ (conditions apply)Free on-site parking, retail discount schemeRegular team social events and sports event opportunities including complimentary and discounted ticketsJob purpose·Provide a comprehensive reception service for the business that demonstrates the professional standard of John Pye & Sons·This role is the initial contact point for the Head OfficeDuties and responsibilitiesDeliver exceptional customer service to customers and clientsAnswering all inbound call to the business and directing to departments/individuals where applicableWhere possible resolving customer enquires at the point of callAccessing in-house software and databases to respond to customer enquires or to gain information to forward to other departmentsManage stationary and office suppliesCo ordinate arrangements for meetings and hospitality eventsAssist in administration according to the needs of the businessQualificationsNo specific qualifications are required however excellent written and verbal communicati
Customer Service Agent Nottingham
John Pye Auctions is the UK’s largest auction house network, holding over 1,400 auctions on behalf of high street brands, UK banks, finance houses property agents and government authorities. We are proud to have been named the fastest growing auction company in the UK and our continued growth is testament to the dedicated team of staff and our valued customers and clients.What you will love about our business -Competitive salaryGenerous annual bonus schemeAttractive pension scheme31 days annual leave + work-free birthday (This will be prorated if part time)Excellent work-life balanceFantastic internal progression opportunities with professional trainingAchievement and long service company awards, to include our annual £15,000 ‘Don Burton Award’ (conditions apply)Free on-site parking, retail discount schemeRegular team social events and sports event opportunities including complimentary and discounted ticketsJob purpose·Provide a comprehensive reception service for the business that demonstrates the professional standard of John Pye & Sons·This role is the initial contact point for the Head OfficeDuties and responsibilitiesDeliver exceptional customer service to customers and clientsAnswering all inbound call to the business and directing to departments/individuals where applicableWhere possible resolving customer enquires at the point of callAccessing in-house software and databases to respond to customer enquires or to gain information to forward to other departmentsManage stationary and office suppliesCo ordinate arrangements for meetings and hospitality eventsAssist in administration according to the needs of the businessQualificationsNo specific qualifications are required however excellent written and verbal communication
Customer Service Agent Nottingham
John Pye Auctions is the UK’s largest auction house network, holding over 1,400 auctions on behalf of high street brands, UK banks, finance houses property agents and government authorities. We are proud to have been named the fastest growing auction company in the UK and our continued growth is testament to the dedicated team of staff and our valued customers and clients.What you will love about our business -Competitive salaryGenerous annual bonus schemeAttractive pension scheme31 days annual leave + work-free birthday (This will be prorated if part time)Excellent work-life balanceFantastic internal progression opportunities with professional trainingAchievement and long service company awards, to include our annual £15,000 ‘Don Burton Award’ (conditions apply)Free on-site parking, retail discount schemeRegular team social events and sports event opportunities including complimentary and discounted ticketsJob purpose·Provide a comprehensive reception service for the business that demonstrates the professional standard of John Pye & Sons·This role is the initial contact point for the Head OfficeDuties and responsibilitiesDeliver exceptional customer service to customers and clientsAnswering all inbound call to the business and directing to departments/individuals where applicableWhere possible resolving customer enquires at the point of callAccessing in-house software and databases to respond to customer enquires or to gain information to forward to other departmentsManage stationary and office suppliesCo ordinate arrangements for meetings and hospitality eventsAssist in administration according to the needs of the businessQualificationsNo specific qualifications are required however excellent written and verbal comm
Salary in other companies in the position customer service agent
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