ISS HOLDINGS Salary
UNIT 9B ROEACRE BUSINESS PARK BRADSHAW STREET HEYWOOD OL10 1PN ENGLAND
TIN: 11062504
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Earnings on positions in ISS HOLDINGS
ISS HOLDINGS is looking for employees for positions:
service manager
Salary
- salary
Responsibility
- develop and maintain IT service level agreements and ensure that they are met or exceeded
- from a service standpoint, steer and pilot sub-services, providers, and vendors
- responsible for Incident and Major incident response/Problem and Change Management processes
- analyse, plan, monitor, and enhance the availability of IT services in accordance with the established service standards
- provisioning demand predictions as a starting point for planning and calculating the budget
- hold internal service review sessions to discuss processes, performance, and service enhancements
- in an ITIL-derived framework, accountable for providing excellence in all facets of the service delivery function
- responsible for the co-ordination and communication activities across stakeholders, projects, developers, suppliers, and service teams
Requirements
- education to degree level or able to offer the equivalent in terms of professional training and experience
- ITIL Expert certified
- six Sigma/Lean Green Belt
- experience in implementing and running IT ticketing system and ITSM dashboards for KPI’s, SLA’s
- experience in global organisation and services
- IT partner / vendor management
- experience of ITSM tools preferably Zoho Service Desk
- experience of creating and maintaining a project plans
Education
- 5+ years of experience in IT Service Management/Service delivery
Earnings on positions in ISS HOLDINGS
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
5416 £