HAVEN BOOKS

Responsibility

• assist customers in locating missing parcels by providing PODs, includes liaising with warehouse for missing goods
• assist customers in arranging collection of goods to be returned
• process telesales invoices for despatch including carrier labels
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• take ownership of Telesales accounts, chasing all outstanding debt and ensuring customers pay or return goods promptly
• liaise with Finance & Commercial Manager regarding any bad debt or debt write off
• answer customer queries by e-mail, letter or phone call for Telesales Credit Control
• any other administrative and accounts duties as and when required

Requirements

• customer service: 1 year
• administrative: 1 year

Earnings for position customer service assistant

Responsibility

• if you are looking for a job in School Hours and Term Time Only